Hotel Conversation: Check In

Summary

This video guide helps viewers learn English through the context of a hotel check-in process. The script showcases multiple scenarios involving various types of room bookings, payment methods, additional services, and customer inquiries. From the guest requesting a room to receiving keycards and dealing with extra charges, each dialogue highlights key phrases and vocabulary useful for everyday hotel interactions. This tutorial covers a variety of situations, offering viewers a practical understanding of hotel-related English, including booking, payments, requests for late check-outs, luggage assistance, and more.

Takeaways

• 😀 Guests can choose between single, twin, and double rooms at the hotel.
• 😀 The cost of a single room for three nights is $300, with an additional $50 security deposit, refundable at check-out.
• 😀 The hotel offers late check-out for an additional charge of $50, with a full room price charge if checked out after 5:00 p.m.
• 😀 ID verification is required at check-in to process the booking and payment.
• 😀 For bookings made through third-party websites like Ticket.com or Travel.com, the hotel staff will confirm the reservation and provide the room key.
• 😀 Parking is free for hotel guests, and guests need to write their vehicle plate number on a form.
• 😀 Breakfast is available at the hotel from 7:00 to 10:00 a.m., and guests can find the restaurant by providing their room number.
• 😀 Wi-Fi passwords are provided with the room key at check-in.
• 😀 Security deposits range from $40 to $50 per night, depending on the room type, and are charged to the guest's card upon check-in.
• 😀 Guests can request additional services like luggage handling by the bellboy or an extra bed, with the extra bed costing $20 per night.

Q & A

What are the three types of rooms available at ABC Hotel?

The three types of rooms available at ABC Hotel are single, twin, and double rooms.

What is the price for a single room for three nights?

The price for a single room for three nights is $300, with an additional $50 security deposit.

What is the policy for the security deposit?

The $50 security deposit is refundable when you check out of the hotel.

How can the guest pay for the room at ABC Hotel?

Guests can pay for their room in cash, as shown in the script.

What time is the latest checkout allowed?

Late checkout is allowed until 5:00 PM for an additional charge of $50.

What happens if a guest checks out after 5:00 PM?

If a guest checks out after 5:00 PM, they will be charged the full room price of $100.

How can a guest request help with luggage?

Guests can request help with luggage by asking the receptionist, who will call the bellboy to assist them.

Is parking available at ABC Hotel, and is there a fee?

Parking is free for guests at ABC Hotel, but guests are required to write their vehicle plate number in a provided form.

What breakfast options are available for guests?

Breakfast is served from 7:00 AM until 10:00 AM, and guests can inform the restaurant of their room number for service.

How can guests obtain the Wi-Fi password?

The Wi-Fi password is provided with the room key and is written on the key card.