Ficha Nacional de Registro de Hóspede na prática

Summary

In this video, Ju Vieira explains the importance of the **National Guest Registration Form (FNRH)** in Brazilian hospitality. The form is mandatory for all hotel check-ins and must be filled out with details like the guest's name, document number, profession, and address. Hotel operators are also required to digitally store the form and send it to the Ministry of Tourism. Ju walks through the steps to complete and submit the form, including options for digital, offline, and integrated submissions through the Cadastur system. This process helps improve tourism data collection and ensures compliance with legal regulations.

Takeaways

• 😀 FNRH (Ficha Nacional de Registro de Hóspede) is a mandatory document for guest registration at hotels in Brazil, required since 2010.
• 😀 The FNRH document collects essential guest information like name, identification, profession, and address.
• 😀 Hotels must store a digital copy of the FNRH document and send it to the Ministry of Tourism through the Sistema Nacional de Registro de Hóspedes (SNRH).
• 😀 The FNRH submission helps the Ministry of Tourism analyze the hospitality sector and promote improvements based on data collected from the forms.
• 😀 There are three types of submission modules: online, web service, and offline, catering to different internet access levels at hotels.
• 😀 The online module allows for direct submission of FNRH forms via an internet connection.
• 😀 The web service module is ideal for hotels with management systems that can automatically send completed forms to the Ministry of Tourism.
• 😀 The offline module is designed for hotels without internet, requiring manual entry and submission of guest data.
• 😀 Hotels should aim to minimize contact with guests during check-in, making digital forms preferable to physical paperwork for health safety.
• 😀 Hotel managers are encouraged to download a free FNRH template and customize it with their hotel’s branding.
• 😀 The FNRH process is part of the routine operations of a hotel and is important for ensuring compliance with legal regulations.

Q & A

What is the Ficha Nacional de Registro de Hóspede (FNRH)?

The Ficha Nacional de Registro de Hóspede (FNRH) is a mandatory guest registration form required in Brazilian hotels. It contains important information such as the guest's name, document number, profession, and address.

Why is the FNRH important for hotels in Brazil?

The FNRH is important because it is a legal requirement for hotel check-ins in Brazil. It ensures that hotels comply with government regulations and helps the Ministry of Tourism track data to improve the hospitality sector and monitor regional tourism trends.

Since when is the FNRH mandatory for hotels in Brazil?

The FNRH has been mandatory in Brazil since 2010.

What should hotels do with the FNRH after it is filled out by guests?

Hotels are required to store a digital copy of the completed FNRH and submit it to the relevant regulatory authorities, such as the Ministry of Tourism, within the specified deadlines.

How can hotels submit the FNRH to the Ministry of Tourism?

Hotels can submit the FNRH to the Ministry of Tourism through the Sistema Nacional de Registro de Hóspedes (SNRH), which allows them to send the form online.

What are the three submission modes for the Sistema Nacional de Registro de Hóspedes?

The three submission modes are: Online, Web Service, and Offline. Online mode is for hotels with reliable internet, Web Service mode integrates with hotel management systems, and Offline mode is for hotels without internet access.

What is the advantage of using the online mode for submitting the FNRH?

The online mode is ideal for hotels with good internet access as it allows real-time submission of guest data, making the process faster and more efficient.

What is the web service mode for submitting the FNRH?

The web service mode is designed for hotels that already have a hotel management system (TMS). It automatically sends guest registration data to the Ministry of Tourism as soon as it is entered into the system.

What does the offline mode involve, and who should use it?

The offline mode is for hotels that do not have internet access. It requires the hotel to manually input guest data into a software provided by the Ministry of Tourism before sending it to the authorities.

What are the benefits of completing the FNRH process correctly?

Completing the FNRH process correctly ensures legal compliance with Brazilian regulations, helps hotels avoid penalties, and provides valuable data to the Ministry of Tourism for improving the hospitality sector and tracking tourism trends.