Layanan Prosedur Transfer Out

Summary

The video script is a detailed instructional guide for 11th-grade students from SMK Negeri 1 Curup, focusing on the procedures for handling 'transfer out' services in tourism. The instructor explains the steps involved in transferring tourists from a hotel to an airport, including coordinating with hotel staff, managing luggage, and ensuring a smooth check-out process. Key points include communication in English with hotel personnel and tourists, handling boarding passes, and making sure tourists are ready for departure. The session emphasizes professional conduct, efficient service, and clear communication to ensure a successful travel experience.

Takeaways

• 🌍 The lesson is focused on the procedure of handling tourists for 'Transfer Out' services.
• 🏨 'Transfer Out' refers to the process of transporting tourists from the hotel to the airport, terminal, or station as they conclude their stay.
• 🧳 Tour guides coordinate first with the hotel porter to manage the group's luggage and ensure all items are placed in the lobby for check-out.
• 🛎️ The guide must also coordinate with the hotel receptionist to confirm the group's check-out and ensure all personal expenses have been settled.
• 🚍 Tour guides then communicate with the tourists, reminding them to check if they’ve left any belongings behind and to handle any remaining personal hotel charges.
• ✈️ Upon arrival at the airport, the tour guide manages the luggage check-in and works with porters to ensure the baggage is sent to the right airline counter.
• 🎫 The guide collects boarding passes for the group and distributes them to each member while ensuring all travel documents are in order.
• 🛋️ After check-in, tourists are escorted to the waiting area, and the guide helps with any last-minute needs like visiting the restroom.
• 👋 The guide thanks the tourists for choosing their services and wishes them a pleasant flight while apologizing for any inconveniences they may have faced.
• 🎓 Understanding and applying the 'Transfer Out' procedure is essential for students, especially when it comes to achieving high marks during their competency exams.

Q & A

What is the definition of 'transfer out' as explained in the script?

'Transfer out' refers to the transportation of tourists from the hotel to the airport, port, terminal, or station after they have completed their trip and are returning to their home country.

What is the first step a tour guide must do during the 'transfer out' process?

The tour guide must first coordinate with the bellboy to handle the tourists' luggage and ensure it is placed in the lobby.

What phrase should a tour guide use to ask the bellboy to move the luggage to the lobby in English?

The tour guide can say, 'Good morning, please arrange all the luggage of my group and place it in the lobby. Thank you.'

What does the tour guide say to the receptionist during the check-out process?

The tour guide should say, 'Good morning, I would like to check out my group from Nyessell Tour and Travel. Have you checked all of the personal expenses of my group?'

What are personal expenses, and how should they be handled during the check-out process?

Personal expenses refer to any additional costs incurred by group members, such as mini-bar usage or room service. The receptionist should prepare a bill for these expenses, and the guide will handle them with the group members.

What message does the tour guide give the tourists regarding their belongings before leaving the hotel?

The guide will ask if all luggage has been handed over and remind the tourists to check their rooms to ensure nothing has been left behind.

How does the tour guide address the tourists upon arriving at the airport?

Upon arrival, the guide says, 'We have arrived at Binaka Airport. Please get off the bus and enter the airport. I will handle your luggage.'

What is the next step for the tour guide after tourists enter the airport?

The tour guide coordinates with the porter to manage the tourists' luggage, ensuring it is placed at the correct airline counter for check-in.

What phrase does the tour guide use to communicate with the porter?

The tour guide can say, 'Porter, please help me arrange this luggage. There are five pieces. Place them at the Garuda Airline counter. Thank you.'

What final message does the tour guide give before saying goodbye to the tourists?

The tour guide thanks the tourists for using the company’s services, apologizes for any inconvenience during their trip, and wishes them a safe flight home.