X Talks: Annie Duke on why quitters win

X, the moonshot factory
7 Nov 202359:31

Summary

TLDR本次对话涵盖了决策、概率思维、证据收集、假设形成和测试等主题。Annie Duke,一位世界扑克系列冠军、作家和沃顿商学院讲师,分享了她如何将扑克中的决策技巧应用于生活和商业中。讨论了人们在面对不确定性时如何做出更好的决策,以及如何识别何时应该坚持何时应该放弃。Annie还探讨了“结果偏见”和“沉没成本谬误”,并提供了策略以帮助个人和机构在面对高风险决策时做出明智的选择。

Takeaways

  • 🎯 **目标与决策**:Annie Duke讨论了设定目标和做出决策的重要性,强调了在不确定性下做出选择的挑战。
  • 🃏 **扑克与人生**:她通过自己的扑克生涯,类比了人生中的决策制定,提到了如何从扑克中的策略应用到生活和商业决策中。
  • 🤔 **认知偏差**:指出了人们在决策时常常受到认知偏差的影响,例如结果导向(resulting)和沉没成本谬误。
  • 🚫 **放弃的难点**:探讨了人们为什么难以在适当的时候放弃,包括对改变的恐惧和对现状的依赖。
  • 📚 **学习和适应**:强调了从经验中学习,并根据新的信息调整决策的重要性。
  • 🔍 **证据收集**:讨论了在做决策前收集证据的重要性,以及如何基于证据形成和测试假设。
  • 💡 **创新与风险**:提到了创新需要承担风险,并且解释了为什么人们在创新项目上往往难以坚持或放弃。
  • 🔄 **多元化尝试**:鼓励人们在生活中尝试多种可能性,并根据结果调整自己的“投资组合”。
  • 🛑 **设定终止条件**:提出了在开始任何项目或决策时,都应该设定清晰的终止条件或“杀伤标准”。
  • 🔑 **个人成长**:Annie Duke的个人经历展示了如何从失败中寻找机会,并在职业生涯中实现转型。

Q & A

  • 安妮是如何从世界扑克系列赛冠军转变为作家和决策顾问的?

    -安妮在研究生期间因为健康问题被迫中断学业,这成为了她职业生涯转变的关键时刻。在休学期间,她开始尝试打扑克来赚取生活费用,最终在这个领域取得了巨大成功。后来,她发现自己对其他事物也充满热情,于是在2012年退出了扑克界,专注于写作和其他让她感到快乐的活动。

  • 安妮在书中提到了哪些决策中常见的问题?

    -安妮提到决策者面临的问题包括结果受运气影响、缺乏全面信息、难以开始和停止事情。人们往往因为害怕不确定性和潜在的失败而不愿开始新事物,而当事情不如预期时,又因为沉没成本而难以停止。

  • 什么是“结果主义”(Resulging),它如何影响我们的决策?

    -结果主义是指将决策的质量与结果的质量混为一谈。例如,如果一个决策结果不佳,人们往往会认为这是一个错误的决策,而忽略了决策时可能存在的合理性。这会导致人们在做决策时过于依赖结果,而不是基于概率和逻辑。

  • 安妮如何定义“被迫退出”(Forced quitting)?

    -被迫退出是指当外部因素迫使你停止正在进行的活动或工作。安妮认为,尽管被迫退出可能感觉糟糕,但它可以迫使人们进入探索模式,思考其他可能被忽视的机会。

  • 安妮提到了哪些关于风险态度的问题?

    -安妮指出人们在决策时往往表现出非理性的风险态度,包括过度风险寻求和过度风险规避。这些问题通常源于人们对不确定性的恐惧和对沉没成本的过度关注。

  • 安妮在扑克生涯中学到了哪些与决策相关的教训?

    -安妮通过扑克学到的决策教训包括理解风险、认识到何时退出游戏、以及如何管理不确定性。她将这些教训应用于其他生活领域,帮助她在决策时更加理性和有效。

  • 安妮如何看待创新和坚持之间的平衡?

    -安妮认为,创新和坚持之间的平衡是通过设定清晰的标准和指标来实现的。这包括为每个项目设定关键的里程碑和退出标准,以便在项目不再符合预期时及时调整或停止。

  • 在决策过程中,如何避免过度坚持(Over-gritting)?

    -避免过度坚持的方法是定期回顾项目的进展,并与预先设定的退出标准进行比较。如果项目没有达到预期的里程碑,就应该考虑是否需要调整方向或退出。

  • 安妮提到了“猴子和宝座”(Monkeys and Thrones)的方法,这是什么?

    -“猴子和宝座”是一种决策工具,用于识别和解决项目中的关键问题(猴子)和主要目标(宝座)。这种方法帮助决策者集中精力解决最重要的问题,避免在不必要的事务上积累沉没成本。

  • 安妮对于个人如何管理自己的“项目组合”有什么建议?

    -安妮建议个人应该像风险投资者一样管理自己的生活和职业选择。这包括尝试多种可能性,然后根据项目的进展和个人目标集中资源到最有前景的领域,同时不断寻找和尝试新的机会。

  • 安妮如何看待失败和从失败中学习的重要性?

    -安妮认为失败是学习和成长的重要部分。通过分析失败,我们可以更好地理解何时应该坚持,何时应该退出。她鼓励人们从失败中寻找教训,而不是将其视为终点。

Outlines

00:00

😊 欢迎和介绍

主持人向观众和嘉宾Annie问好,感谢她的参与,并简要介绍了她的背景,包括她的扑克冠军经历、作家身份以及在沃顿商学院的教职。提到她的新书《Quit: The Power of Walking Away》。

05:02

🎉 职业转变的关键时刻

Annie分享了她从学术界转向职业扑克的经历。她谈到由于健康问题被迫暂停学术生涯,随后通过扑克来维持生计,并最终在这一领域取得了成功。这次经历使她不再害怕放弃,并更愿意尝试新的机会。

10:04

🃏 从认知科学到扑克

Annie解释了她如何从认知科学的研究转向职业扑克,并分享了她哥哥对她的影响。她提到在90年代扑克还不普及,而她的认知科学背景帮助她在扑克中取得快速进展。她也谈到在男性主导的扑克界作为女性的独特经历和挑战。

15:08

🔍 决策中的困难

Annie讨论了人们在做决策时面临的主要挑战。她强调了运气和信息不完全对决策的影响,并指出人们往往害怕开始新事物和停止当前的事情。她以扑克和生活中的实例解释了这些概念,并提出了应对策略。

20:09

🛑 停止做事的时机

Annie深入探讨了人们为什么难以在适当时机停止做事。她提到人们通常会容忍状态不变所带来的失败,因为这种失败比改变带来的失败更容易被接受。她还分享了一个有关职场决策的案例,说明了人们如何陷入当前状态而难以做出改变。

25:12

🏈 NFL的例子和结果化

Annie通过分析Pete Carroll在2015年超级碗中的决策,解释了“结果化”的概念。她指出,决定的质量不应仅以结果来衡量,因为运气在其中也起到作用。她详细讨论了Carroll的决策,并说明了为什么这个决策在理论上是合理的。

30:13

🚀 创新与风险

Annie探讨了创新过程中的风险管理。她提到X公司在进行创新项目时面临的挑战,并讨论了如何在保持创新精神的同时,避免个人的例外主义思维。她强调了在风险和预期收益之间找到平衡的重要性。

35:13

💼 项目投资与放弃

Annie解释了如何评估项目的价值并决定是否继续投入。她指出,个人在生活中应像投资者一样管理自己的时间和资源,尝试多种选择,并根据新的信息不断调整决策。她以自己的职业经历为例,说明了这一策略的应用。

40:14

🏗️ 阶段性目标与调整

Annie强调了在项目管理中设定阶段性目标和调整的必要性。她指出,项目的成功与否应根据是否达到预定的关键指标来评估。通过设定明确的目标和调整策略,可以更好地管理资源并提高项目的成功率。

45:16

🔄 从失败中学习

Annie讲述了如何从失败中吸取教训并找到新的机会。她以Stuart Butterfield的经历为例,说明了在一个项目失败后,如何通过重新评估已有资源和技术来找到新的发展方向。她强调了全面放弃一个项目的重要性,以便更好地发现潜在的机会。

50:17

📊 投资组合思维

Annie建议个人应像投资组合管理者一样管理自己的时间和精力。通过尝试多种选择并不断评估其价值,可以更有效地实现个人目标。她强调了在生活和工作中保持多样化选择的重要性,以应对不确定性并抓住新的机会。

55:17

🙏 感谢与总结

主持人感谢Annie的参与和分享,赞扬了她的见解和工作对观众的启发。她总结了讨论的主要内容,并表示希望观众能从中受益,做出更好的决策。

Mindmap

Keywords

💡决策

决策是指在多种可能性中做出选择的过程。在视频中,Annie讨论了人们在面对不确定性时如何做出决策,以及如何通过认知偏差来评估决策的质量。例如,她提到了'猴子和宝座'的方法来识别和解决决策过程中的主要障碍。

💡认知偏差

认知偏差是指影响我们判断和决策的心理误差。视频中提到了多种认知偏差,如结果偏差(resulting)和沉没成本偏差(sunk cost fallacy),这些偏差会影响我们对何时开始或结束某事的判断。

💡风险

风险涉及到在不确定性条件下可能发生的不利结果。Annie在视频中讨论了人们如何评估和管理风险,以及如何通过建立结构来克服风险寻求或风险规避的问题。

💡机会成本

机会成本是指为了追求一个选择而放弃的最有价值的替代选择。视频中提到,人们往往在坚持某事时没有考虑到放弃其他机会的成本。

💡创新

创新是指创造新的或改进现有的想法、产品或服务。Annie强调了创新的重要性,并讨论了如何通过改变现状来实现创新,例如Pete Carroll在超级碗中的有争议的决策。

💡退出

退出是指停止或结束某项活动或项目。视频中讨论了退出的困难,包括沉没成本和对改变现状的抗拒。Annie提供了关于如何识别何时退出的见解。

💡多样性思维

多样性思维是指在思考问题和做决策时考虑多种不同的观点和方法。视频中提到,多样性思维有助于构建更全面和创新的解决方案。

💡概率思维

概率思维是指在评估不同结果的可能性时使用概率来指导决策。Annie强调了在不确定性下进行概率思维的重要性,以及如何通过收集证据和测试假设来形成决策。

💡结果偏差

结果偏差是指根据结果的好坏来评价决策的质量,而不是决策过程本身。视频中Annie用Pete Carroll的超级碗决策来说明结果偏差如何影响我们对决策的评价。

💡沉没成本

沉没成本是指已经发生且不可回收的成本。视频中讨论了沉没成本如何影响人们的退出决策,即使继续投资可能并不合理。

💡预期价值

预期价值是指在决策中考虑所有可能结果的加权平均值。Annie在视频中提到,即使面对重尾分布的结果,也需要评估预期价值来决定是否继续投资于某个项目或想法。

Highlights

Annie Duke分享了她如何通过思考概率、收集证据、形成假设和测试它们来进行决策,这与X公司的思维模式高度一致。

Annie Duke的职业生涯从世界扑克系列冠军转变为作家和决策顾问的关键时刻。

讨论了被迫退出(例如被解雇)如何成为探索新机会的契机。

Annie Duke如何通过认知心理学背景和扑克经验来提高决策能力。

Annie的新书《Quit: The Power of Walking Away》探讨了何时以及如何放弃的重要性。

讨论了人们如何因认知偏差而难以停止事情,以及这如何影响决策。

Annie分享了她如何从扑克转向写作和教学,并最终成为沃顿商学院的讲师。

讨论了风险态度问题,以及人们如何因害怕失败而难以开始或停止事情。

Annie解释了“结果主义”(resulting)的概念,以及它如何影响我们对决策质量的判断。

讨论了如何通过建立清晰的退出标准来克服决策中的难题。

Annie强调了在决策中考虑机会成本的重要性。

讨论了如何通过多样化的思考来建立更广泛的视角和创新。

Annie分享了她如何使用“猴子和宝座”(monkeys and pedestals)的方法来识别和解决问题。

讨论了沉没成本偏差以及它如何影响我们继续投入已经不成功的项目。

Annie解释了如何通过预设“杀伤标准”来避免在错误的道路上走得太远。

讨论了如何在个人和机构层面上处理具有重尾分布结果的项目。

Annie建议我们像风险资本家一样对待自己的生活,不断尝试新事物并专注于最有效的选择。

Transcripts

play00:04

hi it's great to see you how are you I'm

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in the camera I can't excuse

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me uh hi nice to see you how are you

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nice to see you it's been a it's been a

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while awesome all right Alex uh Annie

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thank you for doing this I'm excited uh

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exer to be talking about this I think

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that this issues that Annie has looked

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at and written around written about on

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sort of thinking in probabilities

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Gathering evidence um forming hypotheses

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and testing them is super aligned with a

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lot of how we think here I think I

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appreciate the women of x sponsoring

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this and I think this is a particularly

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great way to sort of like build some of

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the diversity of thought that we're

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interested in in an X so thank you for

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doing this with us Annie it's wonderful

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to see you and uh take it away Alex and

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Annie

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thank you Astro and thank you Annie

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again for joining us today we're I'm

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very excited to talk to you and I know

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everyone here is really excited to hear

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from you um so for those of you who

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don't know Annie um she is a World

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Series poker player um extremely

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accomplished author and now teaches over

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at Wharton um and I heard recently

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completed her PhD and is doing some

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other amazing work in the last um few

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years since we last spoke to her so for

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those of you who haven't caught it Annie

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actually spoke with Astro here a few

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years ago so I'll put that recording out

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for those that that missed that talk um

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and since the time that Annie came back

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she's actually released her most recent

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book quit the power of walking away um

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which there's a few copies out for

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distribution so grab yourself one um and

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Annie you have had a fantastic Journey

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as a World Series poker Champion to

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becoming an author and a lecturer um and

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a consultant on

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decision-making what was the pivotal

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moment that inspired that career

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transition for

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you oh gosh

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uh you know what one of the things that

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one of the things that I talk about in

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the recent book quit

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is the lessons that we can learn from

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Forced quitting so

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um about quitting like if I quit my job

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I'm quitting but also if if my employer

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fires me they're quitting they're

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quitting

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me from their perspective but then I'm

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being forced to quit from my perspective

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yeah yeah so um so what happens is that

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once we start things there's a lot of

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there's so many cognitive biases that

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kind of like pile up on top of us to

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make it really hard for us to stop

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things

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and that's really bad because a lot of

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times you learn things after the fact

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that tell you you shouldn't keep doing

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the thing that you're doing um and you

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kind of stop exploring other options you

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don't really think we're not good at

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thinking about the opportunity costs of

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other things that we could be doing and

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we're forced to quit um it's a moment

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where uh you know as bad as it feels and

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and it's not that it turns out well

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every single time obviously but it does

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force you into an exploratory mode it

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starts making you think about well what

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are the opp other opportunities that

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I've been forgoing because I've been

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pursuing this other thing and that

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happened to me very early on in my adult

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life so I uh right out of college I went

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to upen for graduate school uh to study

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cognitive psychology I was there for

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five years and uh in my last year I was

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on the job market I had lots of job

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talks lined

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up uh I was on the my way to the first

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one and i' had been struggling uh for

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quite a while with a sort of chronic

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stomach illness that became quite acute

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and I was unable to go to the job talks

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I actually ended up in the hospital for

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a couple of weeks and it became clear

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that I I needed to take time off so this

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is a forced quitting event for me so I'm

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you know in the academic route in

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graduate school for five years on my way

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to go give my job talks because I'm

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going to go get an assistant professor

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position and

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you know life got in the way my health

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got in the way and said nope you have to

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take some time off and once that

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happened I I didn't have my fellowship I

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was there on a National Science

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Foundation Fellowship so that money went

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away I I grew up in a household where my

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dad was a school teacher my mom didn't

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work so I didn't really have the option

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to just hang out and I needed to make

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money and I started exploring ways that

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I could make money that would fit in

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with some constraints that I have like

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you know I'm going to go back to

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graduate school I'm going to go back out

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on on the job market um and poker kind

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of fit the bill as you know flexible

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hours I if I didn't feel well I didn't

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have to work that day um it seemed like

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a good way to make money whatever um and

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I did that and obviously that particular

play05:14

career path at the time worked out

play05:16

really well for me but I think that at

play05:20

that having happened to me in my

play05:23

20s it made the idea of quitting not so

play05:26

scary to me anymore um that there's

play05:30

always other things you could be doing

play05:31

and and what you're choosing to focus on

play05:35

uh might be great but it's also taking

play05:37

Focus or attention or time or whatever

play05:39

away from other things that you could be

play05:41

doing um and I started being much more

play05:45

willing to engage in other opportunities

play05:48

sometimes in parallel and sometimes I

play05:50

would figure out that the thing that I

play05:52

was trying out I liked better and I

play05:53

would ditch the other thing so uh I

play05:56

retired from poker in 2012 because I was

play05:58

getting more joy from other things that

play06:00

I was doing and I really trace it back

play06:02

to that very early lesson of something

play06:05

that felt so horrible and disastrous and

play06:07

derailing my life and all of these

play06:09

things at the time that turned out to

play06:12

open my eyes to the fact that that you

play06:15

could actually view that as an

play06:18

opportunity yeah that's amazing um and

play06:21

actually the first thing that crosses my

play06:22

mind is how how did you go from like I'm

play06:27

I'm heavy in my academic study for

play06:28

cognitive clients to Poker so that's a

play06:32

very good question what was that jump

play06:34

like okay so first of all let me just

play06:36

set the table for a

play06:38

second uh this is in the 90s so there is

play06:42

no internet poker and poker is not on

play06:45

television so poker is quite ubiquitous

play06:47

on television starting in

play06:49

2002 um it's everywhere but this is

play06:53

before that happen so it's even more

play06:55

unusual than you think so I was lucky

play06:59

enough to have a brother who I guess at

play07:01

the time you might have called a

play07:02

degenerate I mean he wasn't I'm I'm

play07:04

saying that lovingly so my brother when

play07:07

he was in high school uh got really uh

play07:10

enamored with chess he actually became a

play07:12

master um and he would you know go and

play07:15

play in chess tournaments and he was

play07:17

studying you know big huge volumes of

play07:20

chess openings and things like that um

play07:24

and he got into Columbia and then

play07:27

deferred a year because he wanted to

play07:29

stud with a Grandmaster because he was

play07:33

he loved chess he really he his goal at

play07:35

that time was to become a Grandmaster

play07:37

when he was 18 so he goes off to New

play07:39

York he defers Columbia for a year he's

play07:42

playing chess and the games worlds in

play07:44

New York are quite intertwined this is

play07:45

in the uh 80s the very early 80s they're

play07:49

quite intertwined and it turns out that

play07:51

if you go to places where there are

play07:52

chess there's chess there's also like

play07:54

back Amon and poker so he starts playing

play07:58

poker and he had a small a modest

play08:01

college fund and he immediately lost all

play08:03

of it because he was very bad at poker

play08:06

um but he um he you know I think he like

play08:11

we always played a lot of games when we

play08:13

growing up and so I think he really

play08:14

liked the game and he found a couple of

play08:17

kind of at the time obscure poker books

play08:20

they're not so obscure now but the time

play08:22

they were and he started reading them um

play08:25

and he started thinking much more

play08:26

strategically about the game and he

play08:27

ended up doing really well so he never

play08:29

really did I think he maybe went to

play08:31

college for six months or something but

play08:32

by the time 1983 rolled around he had

play08:34

already been he was the youngest person

play08:36

to have ever made the World Series of

play08:38

Poker Final Table Main Event not anymore

play08:41

at the time he was 23 now 21 year olds

play08:43

have done it but um so he was very good

play08:45

so the whole time I'm in college I went

play08:48

to college in New York I I went to

play08:49

Columbia actually also and um I used to

play08:52

go and like watch him play I would like

play08:54

sit behind him and watch him play and uh

play08:56

so I knew you know quite a bit about

play08:59

about the game just from watching the

play09:00

game so when it turned out I need to

play09:03

take time off I moved to Montana with my

play09:06

then husband um because he had a house

play09:09

there and you know I'm just going to

play09:10

take a year off and like relapse in

play09:12

Montana I guess but I was like oh no we

play09:14

need money uh and my brother suggested

play09:16

he said you know I there was there's

play09:18

poker in Montana why don't you play um

play09:22

and I was like sure this was now in the

play09:24

90s and um I was like all right I'll

play09:27

give it a try and I remember I I have a

play09:30

book that has like I wrote down like my

play09:32

p&l and the first month I made $2,300

play09:35

and you need to understand that the

play09:37

professor positions that I was applying

play09:39

to paid $23,000 a year so that

play09:43

$2,300 seemed like a whole lot I was

play09:46

like what will I ever do with all this

play09:47

money I I'll never be able to spend this

play09:51

um and so that's how that happened is

play09:53

that my degenerate brother who is

play09:55

responsible for anything that I did that

play09:59

was ever

play10:00

maybe you know skirting like what you

play10:04

would want your child to do also was the

play10:06

one who made me play poker which turned

play10:07

out to be a good thing ah okay so then

play10:11

did you find that your um I guess

play10:14

research in cognitive science made you I

play10:16

guess a combination of having watched

play10:18

your brother for so many years and also

play10:20

your experience of like studying

play10:22

cognitive science did you find that you

play10:25

accelerated through the poker World

play10:27

quickly uh I know also being a woman in

play10:30

poker was really unique at the time too

play10:33

it's actually still quite unique

play10:36

now it was unique uh in some ways good

play10:39

some ways bad um I it was unique in the

play10:43

sense that uh there's a lot of

play10:47

stereotypes that people have that the

play10:49

men who were playing poker had and um

play10:53

they're very sticky and mostly they

play10:56

amount

play10:57

to some combination

play11:00

of I would like to I'll use the nice

play11:03

word I'd like to date you um I I don't

play11:08

respect your intellect in any way shape

play11:09

or form um and uh I want to uh dominate

play11:15

you in some way um all three of those

play11:17

things are good if you're trying to play

play11:18

poker for the person who's for me right

play11:22

because it means that they're going to

play11:23

not play the way uh they play against

play11:26

other people against me and this is not

play11:29

I want to be very clear in no way shape

play11:31

or form is this 100% of men who treated

play11:34

me this way I have many very good

play11:36

friends who are male poker players it's

play11:38

just like there's just sort of like in

play11:39

general like a lot of the people playing

play11:41

poker kind of come in with these very

play11:43

big stereotypes towards you and that was

play11:45

the good stuff the bad stuff was there

play11:47

was no HR

play11:49

department yeah and so that I mean it

play11:51

was there were it you had to have a very

play11:55

very very thick skin uh it there was

play11:58

this was way before me

play12:00

too this was way before nobody would

play12:03

dare say certain words to a woman way

play12:06

before that um and that was on a daily

play12:09

basis yeah to me so um so you know so it

play12:13

was like so yes I was a but but I

play12:16

Advanced very quickly I think that that

play12:18

was also part of the reason why they

play12:19

said such mean things to me because I

play12:21

was taking their money right away as I

play12:23

said my first my first um my first month

play12:27

I made it was actually $2,800 now they

play12:29

think about it my first month it was

play12:30

$2,800 and then I just kind of went from

play12:32

there and by the first time I played in

play12:35

the World Series of Poker I cashed in

play12:36

four events I made it to the final three

play12:38

tables of the World Series of Poker I

play12:40

made a final uh table so the question is

play12:42

like why right and um I think you know

play12:46

certainly I had incredible Mentor so as

play12:49

I said my brother lost his college fund

play12:51

before he became very successful so I

play12:54

got to not lose my college fund before I

play12:56

learned what he learned right so he

play12:59

there was a lot of knowledge transfer

play13:01

occurring but the other thing is that I

play13:03

I think that the work that i' done in

play13:05

cognitive science you know much of which

play13:07

was really familiarizing myself with um

play13:09

issues of decision-making and and and

play13:11

learning under uncertainty was

play13:14

incredibly helpful for me because a lot

play13:15

of the things that we that I studied in

play13:18

graduate school are just like front and

play13:20

center out loud at the poker table so

play13:23

it's this lab where you get to see these

play13:26

things that you studied like in theory

play13:30

in practice under high stakes conditions

play13:33

and so I I could identify those things I

play13:36

think and think about them and then

play13:38

understand like how would I give myself

play13:41

structures and and kind of rules and

play13:44

policies that will allow me to

play13:47

overcome a lot of the problems that I'm

play13:49

seeing at the table and from from other

play13:52

players and and myself as well and I

play13:54

would put those into sort of two

play13:56

categories that actually can be put

play13:58

under an umbrella but one is a failure

play14:01

to quit and the other is but they go

play14:05

hand inand is um risk seeking

play14:08

risk-seeking the reason why they go hand

play14:10

in hand hand is if that you if you don't

play14:12

quit you're being

play14:14

risky if that makes sense uh but there's

play14:17

a little bit of a difference because it

play14:18

has to do with like increasing your risk

play14:20

um and so and then sometimes you got the

play14:23

Opposites where someone decreased their

play14:25

risk because they were so afraid of ever

play14:26

losing and so you sort of see these risk

play14:29

attitudes problems happening that I knew

play14:31

about from my uh schooling and then also

play14:35

the the sort of failure to to walk away

play14:37

problems um both of which I tried to put

play14:40

a lot of structure around in order to

play14:41

address them and I think that certainly

play14:43

helped me to be more

play14:45

successful yeah no for sure um and

play14:48

actually with

play14:51

um

play14:52

[Music]

play14:54

the you know with all of that you kind

play14:57

of you you touched on a few things that

play14:59

I would almost call like kill criteria

play15:02

of and also this thinking in bets

play15:08

and as you said kind of having the

play15:10

structure around yourself of knowing

play15:12

kind of what the the human inclination

play15:14

is for some of those situations yeah

play15:17

though what do you think are the sort of

play15:19

main struggles that a lot of folks have

play15:21

in sort of these decision-making whether

play15:25

high risk or low

play15:26

risk yeah so we can think about the the

play15:30

broad problem that we have as decision

play15:31

makers um and I can relate it to poker

play15:35

but it's any decision you make yeah uh

play15:37

the first is that when you make a

play15:39

decision uh how that turns out is going

play15:42

to be influenced by

play15:44

luck so um I can think about playing a

play15:48

poger hand against you where say I have

play15:51

Aces and you have two fives um and I'm

play15:54

going to win that hand 81 and a half

play15:56

percent of the time right so it's

play15:59

clearly like a good decision for me to

play16:00

play this hand against you but if I'm

play16:02

going to win 81 a. half% of the time

play16:05

what it means is that um you know

play16:08

obviously 18 and a half percent of the

play16:10

time I'm going to lose and when I

play16:12

observe that 18 and a half percent I

play16:14

have no control over because that has to

play16:16

do with like a random deal of the cards

play16:19

right like if a five hits you're G to

play16:21

you'll have three of a kind and I'll

play16:22

just have two Aces and I lose um uh you

play16:27

know if um if I uh am using ways and and

play16:31

I take a particular route on a road um

play16:35

while I'm on the road in between exits

play16:37

an accident could happen at some point

play16:39

in front of me and all of a sudden I'm

play16:41

just stuck right and that's going to

play16:43

happen some percentage of the time but I

play16:45

just I have literally no control over

play16:47

that so like people say you know you

play16:49

hear this phrase a lot where people say

play16:51

I make my own luck um and it's actually

play16:54

a phrase that makes literally no sense

play16:55

because you you luck is something you

play16:58

have no control over I what people

play17:00

actually mean is I make decisions that

play17:02

lower the chances that I have a bad

play17:05

outcome right but the influence of luck

play17:07

is the same no matter what right like

play17:09

literally it's it doesn't change it's

play17:11

just that you've you've adjusted the set

play17:13

of outcomes that are available to you

play17:14

that luck could have an influence over

play17:16

in terms of which one you actually

play17:17

observe okay so that that's kind of

play17:19

problem number one as decision makers

play17:21

problem number two as decision makers is

play17:23

that when we make a decision we don't

play17:25

have all the facts um we know very

play17:27

little and comparison to all there is to

play17:29

be known um and so uh so we're making

play17:33

decisions the way that I would put it

play17:35

like is we're not omniscient we don't

play17:36

have a time machine so that's hard um

play17:40

okay so this is if we take that as a

play17:42

problem this is where all of our

play17:44

problems as decision makers stem from uh

play17:46

and it stems from that on both the

play17:49

starting do we choose to do something

play17:53

right and the stopping so let's start

play17:54

with do we choose to do something this

play17:56

is where you get um these weird weird

play17:58

risk attitudes um changes so uh one of

play18:02

the things that you see is that people

play18:03

are afraid to start things because

play18:05

they're afraid that they won't work out

play18:07

again because we don't have a time

play18:08

machine people um won't start things

play18:11

until they've built a case beyond the

play18:13

point at which it was already correct to

play18:16

start um so uh you'll see people for

play18:19

example like here's a very simple

play18:21

example it's kind of trite but also deep

play18:23

at the same time um um ordering I I go

play18:27

to a restaurant I see stuff on the

play18:30

menu and I ask everybody at the table

play18:34

what they're ordering I ask them what

play18:36

they think about what I'm thinking about

play18:38

I tell them I'm having a hard time with

play18:40

it the weight staff comes over and I'm

play18:42

saying to them what would you order if

play18:45

you were me right and it's like 15

play18:48

minutes later I'm just like having this

play18:50

agonizing situation over what to order

play18:52

like why is that happening to me why am

play18:54

I doing that because I'm afraid that I'm

play18:57

going to get my food and it's going to

play18:59

be yucky and I'm going to feel like I

play19:00

made a

play19:01

mistake so I'm I'm doing decision work

play19:04

well beyond the point at which I should

play19:07

be right because I'm afraid I'm going to

play19:10

get a bad outcome and feel bad feel like

play19:12

I I made an error so what I want to be

play19:15

able to say is what could I do I got

play19:17

consensus I got information from

play19:20

everybody uh you know everybody agreed

play19:23

with me or I look at this I have a 200

play19:26

Page brief on why it was correct for me

play19:28

to order the chicken um so so I think

play19:32

that you know we're just very

play19:34

uncomfortable with uncertainty on the

play19:36

start because we know that at minimum

play19:38

we're going to observe the outcome and

play19:40

if the outcome doesn't go our way we're

play19:42

going to feel bad and uh most of the

play19:44

time we're also going to like learn new

play19:47

information so that makes it hard for us

play19:49

to start things it slows us down on the

play19:51

start so that's problem number one

play19:52

problem number two is that we don't stop

play19:54

things enough because the solution to

play19:56

that first problem how do you speed up

play19:59

your decision- making how do how are you

play20:01

willing to make more decisions under

play20:02

extreme uncertainty it's GNA make you be

play20:05

more Innovative it's G to make you move

play20:07

faster all these things well how do we

play20:09

actually allow ourselves to do that well

play20:11

because when we find out new information

play20:13

whether it's just observing that the

play20:14

outcome isn't going our way like oh no

play20:16

the dealer Delta 5 or I learn new

play20:19

information right you act in a certain

play20:21

way that tells me more stuff about the

play20:24

cards that you're holding that I was

play20:25

previously guessing at because they're

play20:26

hidden from me um

play20:28

then we can change our minds but the

play20:31

problem is we don't do

play20:33

it because that decision is also made

play20:36

under uncertainty the time that it's

play20:38

right to quit is before you're certain

play20:41

that you should quit Because by the time

play20:43

you're certain that you should quit it's

play20:45

no longer a choice anymore you're out of

play20:47

money you're you've fallen into the

play20:50

crass already right like the hand is

play20:53

over like all so so the time to quit is

play20:56

much earlier than that and we're just

play20:59

really bad at it because we're afraid of

play21:01

like but what if it it worked out like

play21:03

you know what if the new thing that I

play21:05

tried doesn't work out either you know

play21:08

there's all these things that happen and

play21:09

so we can kind of divide the world into

play21:11

those problems both of which you see in

play21:14

decision- making and at the table Yeah

play21:17

you touched on so many things there I

play21:19

know sorry no that's great it's great

play21:21

actually once you wind me up it ties

play21:23

into all of my questions um one of the

play21:26

things that you mentioned in your book

play21:29

that I really um had a big shift for me

play21:33

was uh this term resulting um and

play21:36

specifically you brought up the example

play21:37

of Pete Carol with the Super Bowl um

play21:39

could you for the uninitiated could you

play21:42

explain what resulting is yep so when

play21:44

you're deciding between the chicken and

play21:46

the fish and you order the chicken and

play21:47

it turns out yucky and you say oh I made

play21:50

a mistake that's

play21:51

resulting um so it's essentially just

play21:54

tying the quality of the outcome back to

play21:56

the quality of the decision when

play21:58

actually those two things are

play22:01

correlated but only correlated uh and

play22:04

somewhat Loosely so depending on how

play22:06

much luck there is in the equation um so

play22:10

how we actually figure out decision

play22:11

quality is not based on one particular

play22:14

outcome that we might observe you would

play22:15

have to have a large enough data set in

play22:17

order to reach statistical significance

play22:20

to say something to say that the outcome

play22:22

is determinative of the quality of the

play22:25

decision and it's not so the the the

play22:28

particular instance that you're

play22:30

referring to that um is throughout the

play22:33

my my first general audience book

play22:34

thinking and abouts is you know Pete

play22:36

Carroll in the Super Bowl in 2015 he's

play22:40

uh his team the Seahawks is um playing

play22:43

the New England Patriots they're on the

play22:46

one yard line they're down by four

play22:50

there's 26 seconds left in the whole

play22:52

game and it's second down so uh in this

play22:58

particular situation there's an accepted

play23:01

play which is to hand the ball off to

play23:04

the running back and try to you know or

play23:06

do a quarterback sneak something but to

play23:09

try to plow through the defense but P

play23:12

Carroll actually does something I'd say

play23:14

Innovative uh because it's unexpected

play23:16

it's not something that most people

play23:18

would do here and he calls for a pass

play23:20

play so uh the ball is passed Russell

play23:23

Wilson will the quarterback passes the

play23:24

ball it's intercepted by Malcolm Butler

play23:26

and the game is over and everybody

play23:29

freaks out um and the headlines are

play23:32

that's the wor mostly the worst play in

play23:34

Super Bowl history um I think it was USA

play23:37

Today called it the worst play in NFL

play23:40

history it's pretty strong um okay so

play23:45

this is a really good example of

play23:46

resulting right because we don't have

play23:47

any data on the play itself all we know

play23:50

is it didn't go well and it's very easy

play23:53

for us to to do the thought experiment

play23:56

really quickly which is well what if it

play23:58

had been caught for the game-winning

play23:59

touchdown would the headlines have been

play24:01

the same and it's like no obviously not

play24:05

the headlines would not have been the

play24:06

same in any way it would have been what

play24:08

a brilliant called he's going to the

play24:10

Hall of Fame he out bellich bellich he's

play24:13

a genius best play call in Super Bowl

play24:15

history all right so we know that

play24:17

there's a problem here right which is

play24:19

that we're not actually thinking about

play24:20

the quality of decision we're just

play24:22

substituting in the quality of the

play24:24

outcome for the quality of the decision

play24:26

now obviously that's bad because when

play24:28

we're trying to close those feedback

play24:29

loops um that's what's going to inform

play24:31

our future decisions the future

play24:33

decisions that we make um just really

play24:35

quickly uh an amazing decision um 26

play24:39

seconds left with only one timeout is a

play24:41

problem on second down because uh you

play24:43

want to be able to run a play on second

play24:45

third and fourth down three downs and um

play24:49

pretty hard to do that when you have 26

play24:51

seconds left and only one play uh but

play24:53

there is one way to do that which is to

play24:55

call a pass pass play in one of the

play24:57

first two downs and the reason is that

play24:59

when you run the ball and you don't

play25:00

score the clock keeps running but when

play25:03

you pass the ball and you don't score in

play25:05

the normal way which would be an

play25:06

incomplete pass the clock stops on its

play25:08

own and it acts like a timeout so if you

play25:11

run a pass play um then you you can get

play25:14

three Downs instead of two which I think

play25:17

everybody would like against the New

play25:19

England Patriots um the cost of the play

play25:23

is the interception

play25:25

rate oh and also by the way they'll

play25:27

score 50% of the time giving it to the

play25:29

running back but it the the simple thing

play25:31

is the the cost buying that the cost of

play25:34

buying a third down is the interception

play25:37

rate Which is less than 1% so it's

play25:39

actually like one of the most brilliant

play25:40

plays in Super Bowl history but nobody

play25:41

wants to do it now because of resulting

play25:44

and that's the problem is he did

play25:46

something very out of the box that was

play25:47

incredibly smart and got soundly

play25:50

criticized for it uh in a way that would

play25:52

make people not want to make that

play25:54

decision going forward yeah no I really

play25:58

um I I love this idea of separating a

play26:02

good and bad decision from independent

play26:04

from a good and bad outcome because I

play26:06

think it puts a lot of empowerment in

play26:09

people to okay what is what is the

play26:11

information I have right now what are

play26:13

the resources I have right now what's

play26:14

the best decision I can stand by right

play26:17

now independent of how the outcome turns

play26:20

out um which I think in some ways you

play26:23

know and you brought up kind of this the

play26:24

what if question what if I had done this

play26:26

and yeah it I think helps us do

play26:31

that foresight and hindsight back and

play26:34

forth a little bit better of okay well

play26:36

you know this is where I am now what can

play26:38

I do um

play26:43

the what do you think is sort

play26:49

of like it's independent from resulting

play26:51

um because I know in your new book you

play26:53

talk a lot about quitting um and sort of

play26:55

the the unique struggles there um and I

play26:58

was I was pleased to see that uh X made

play27:00

an appearance in your in your most

play27:01

recent book so that was great um what

play27:05

well in general what do you think are

play27:07

the sort of the biggest obstacles to

play27:09

people quitting on time and I know that

play27:12

that has its own yeah okay oh my gosh

play27:17

all right me think about this um because

play27:20

there's a

play27:21

lot well I'm gonna I'm gonna give two

play27:25

things three three quick bullets let me

play27:28

relate it back to what I just said about

play27:29

Pete

play27:31

Caroll so I'll do the thought experiment

play27:35

um with you actually

play27:38

um imagine that Pete Caroll had handed

play27:43

the ball off to marshan Lynch like

play27:44

everybody wanted him

play27:46

to so he does the play that everybody's

play27:49

expecting which is to run the ball and

play27:51

let's imagine that Marshon Lynch doesn't

play27:53

score and then you go to the next

play27:56

down and he hands the ball off to

play27:59

marshan Lynch which is what everybody's

play28:00

going to want him to

play28:02

do and marshan Lynch doesn't score

play28:06

again how do the headlines change the

play28:08

next

play28:12

day well I guess probably maybe instead

play28:14

of being the worst play in history still

play28:16

that it was a poorly played game um well

play28:19

maybe I mean they got pretty close

play28:20

against the

play28:22

Patriots do you think they would have

play28:24

talked about do you think they would

play28:25

have called Pete Carol an idiot and said

play28:27

that it was the worst play call or do

play28:28

you think they would have praised the

play28:30

Patriots

play28:32

defense oh that's a good

play28:35

point

play28:40

um probably a mix of both but yeah I

play28:43

mean praising the Patriots defense um

play28:46

well you know actually I think generally

play28:49

people jump to criticism more quickly

play28:52

than they do praise yeah a little I mean

play28:56

I think that what would have happened is

play28:58

I don't think there would have been a

play28:59

single let's put it this way there would

play29:01

be no headline that said it was the

play29:03

worst play call in Super Bowl

play29:06

history there wouldn't have been

play29:08

anything that said Pete Caroll is an

play29:10

idiot there would have been because

play29:12

there was actually a headline that said

play29:14

that nobody would have said it was the

play29:16

worst play call in NFL

play29:18

history I think that what would have

play29:20

happened it would would have been uh

play29:24

Seahawks failed to take advantage

play29:27

in the last 26 seconds of the game as

play29:30

the Patriots defense

play29:32

holds I would argue that Pete Carroll's

play29:35

name would not be

play29:38

mentioned right it would be like the

play29:40

defense held they didn't

play29:42

convert Marshon Lynch couldn't convert

play29:45

you know something like that but

play29:47

nobody's going to say like why on Earth

play29:49

did Pete Carroll run the ball all right

play29:52

so what does this have to do with

play29:54

quitting I'm I'm gonna bring it back to

play29:56

that um so I just want to set that up so

play29:58

so what we can see is there's a

play29:59

difference in the reaction that people

play30:01

have to doing something that's status

play30:05

quo and doing something that is changing

play30:09

the Status Quo so the status quo is

play30:11

handed off to Marsh on

play30:13

Lynch the Innovative that the change

play30:16

would be to pass the ball and you can

play30:19

have an equally bad outcome you lose the

play30:21

Super Bowl it's the same outcome right

play30:25

but the way that people process that is

play30:27

very

play30:28

different nobody's when I put a picture

play30:32

up of this play the whole audience

play30:34

starts talking I mean this is now worth

play30:36

eight years later everybody knows it

play30:39

nobody would know what it was they'd be

play30:41

like what is that what's that situation

play30:43

that's happening there okay so let's

play30:46

think about how this is one of the

play30:47

biggest impediments to quitting is that

play30:49

the status quo is very

play30:52

powerful um because failing by doing the

play30:56

status quo quo doesn't really um put you

play31:01

at

play31:03

risk was less open to criticism then yes

play31:07

we will tolerate a lot of failure from

play31:09

sticking to the status quo from sticking

play31:11

to what we're doing in a way that we

play31:13

won't tolerate failure from

play31:15

changing what we normally do okay so i i

play31:20

t i remember talking to somebody who

play31:22

like was thinking about quitting their

play31:24

job and I asked them they had another

play31:25

job in the offing and they came to me

play31:27

and they were like can you help me

play31:28

decide whether I should quit and I asked

play31:30

them about their job and it was

play31:32

basically I'm paraphrasing I hate it

play31:33

I've hated it for five years nothing

play31:35

ever changes nothing is g to change it's

play31:38

the most terrible job ever and I said so

play31:42

now I'm just

play31:43

confused and I was like okay why don't

play31:46

you want to

play31:47

switch and she said what if I hate the

play31:50

new job

play31:52

too that's how much and you know that's

play31:55

happened to you you've had that

play31:56

conversation right

play31:58

why why so I said to herw what's the

play32:00

probability in a year you're going to be

play32:01

happy in the job you're in and she said

play32:03

zero I said what's the probability you'd

play32:05

be happy in the new job and she said I

play32:07

don't know 50% and I was like % greater

play32:11

than zero so notice what happens is that

play32:13

we get what's called it's loss ofers and

play32:15

we get very loss averse on the

play32:17

Innovative choice on the non-consensus

play32:19

the switch that kind of thing right we

play32:23

get very loss ofers so for ourselves

play32:25

we're so worried that it's not going to

play32:27

work out that we won't switch and we

play32:28

tolerate the losses that are curing by

play32:31

sticking to a path that we already know

play32:33

is not working that is one of the

play32:35

reasons why we want if we switch we want

play32:37

to be able to say to people I had no

play32:40

choice I see so that so that if it

play32:42

doesn't work out when we go to something

play32:44

new it it doesn't feel quite as bad to

play32:46

us um and I think that's like a big top

play32:49

thing that makes it really hard for us

play32:51

to switch and it's what makes Innovation

play32:55

so hard so we can be thinking about well

play32:58

we really want to be Innovative right we

play33:00

we super duper want to be Innovative and

play33:02

so we start something but the minute

play33:04

that we start an Innovative

play33:06

project it's very very hard for us to

play33:10

stop that thing even when all signs

play33:13

point to this isn't working it's not

play33:16

going to get to commercialization fast

play33:18

enough it's not going to actually make

play33:19

the world 10x better like all the signs

play33:21

are there we're going to be late to the

play33:24

switch because we what if the new thing

play33:26

we go doesn't work out right like what

play33:30

if that happens and there's other things

play33:31

and we we can go through the bullets in

play33:33

a second but so so what we can be

play33:36

Innovative on the start but once we

play33:38

start something we stop exp we don't

play33:41

want to explore new things we won't

play33:42

switch We Won't Give Up the thing that

play33:44

we already started because we're afraid

play33:46

of like what if it doesn't work out and

play33:48

then I'm going to feel bad I'm going to

play33:49

feel like it's a mistake but only on the

play33:52

switch yeah not on the stick you know

play33:56

actually that brought up one question I

play33:58

had um having watched your your talk

play34:01

with Astro on this um personal

play34:05

exceptionalism you know I'm you know

play34:07

things are nuanced enough I you know I

play34:11

know things look bad but I've got this

play34:13

Ace up my sleeve or I'm going to be the

play34:16

exception you know and kind of to your

play34:18

point of like there's the mix of like

play34:21

well the deviating from the status quo

play34:24

but you do run into individuals and

play34:27

especially here at X because we're doing

play34:28

a lot of groundbreaking work of sort of

play34:33

striking this balance between looking at

play34:35

the probability of you know expected

play34:39

value versus well we're in the business

play34:42

of

play34:43

moonshots and we have

play34:46

to we have to have a bias towards like

play34:49

where we can find exceptions because

play34:51

that's what we're looking for we're

play34:52

trying to find the unique the unique

play34:54

Tech or the Breakthrough Solution that's

play34:56

going to enable us to go to you know go

play34:59

for the long mile um but how do you how

play35:04

do you keep how do you not let the

play35:05

exceptionalism overpower the probability

play35:09

there with expected value for

play35:11

quitting yeah

play35:13

so look so first of

play35:16

all there's a there's a really big

play35:18

problem with survivorship bias which is

play35:21

just that you hear about the successes

play35:23

so one of the things I hear all the time

play35:25

is like well people shouldn't quit

play35:26

because of

play35:27

Dyson the number of times people have

play35:29

mench Dyson to me I I wish I had a

play35:31

dollar for every time they did it I

play35:33

would be very rich I don't know we

play35:35

developed like 22 vacuums or something

play35:37

before I I don't know um you know or or

play35:42

like another example would be um notion

play35:45

so you know notion was down to its last

play35:49

250 I think was completely unable to

play35:52

raise around was totally failing and

play35:54

then um Ivan went into to a room in

play35:57

Japan or something and you know recoded

play36:00

the whole thing and it happened to work

play36:02

right but I think that objectively we

play36:04

can say we don't want to do that right

play36:06

it's not a good plan in life to get down

play36:08

to your last 250 unable to raise a new

play36:10

round right like that yes he did that

play36:12

but that doesn't mean that that should

play36:13

be your plan so let's just just let's

play36:16

just start there I think that's very

play36:18

important we want to be very careful

play36:19

because we're very good at

play36:21

cherry-picking but that person did it I

play36:24

saw something on Twitter once where

play36:27

when the when the market contraction

play36:29

occurred uh somebody was trying to

play36:31

encourage people they said um it took us

play36:36

16 months to raise our a so don't ever

play36:39

give up and I was like oh my gosh that's

play36:42

the worst advice I've ever heard like

play36:44

that's terrible um and the reason is

play36:47

that I don't care if it took you 16

play36:48

months that the the advice is don't give

play36:50

up it's don't give up if it's still

play36:52

worthwhile and we have to remember this

play36:54

word worthwhile right so how do we

play36:56

approach this it turns out that when we

play36:59

approach these quitting problems um

play37:01

really well or starting and you know

play37:03

sticking or quitting problems really

play37:04

well it helps us both to not abandon

play37:09

things that are worthwhile too soon just

play37:11

because things got hard but also to not

play37:14

stick to things too

play37:16

long uh because you know we don't want

play37:20

to switch or because we don't want to

play37:21

give up what we've already put into it

play37:23

so that would be the sunk cost bias

play37:24

which I think is the number two thing

play37:26

that makes it really hard for us to quit

play37:28

is that we we take into account what

play37:29

we've already spent in deciding to

play37:31

whether to continue and spend more so

play37:33

here's what we're trying to

play37:35

do whether we're talking about grit or

play37:37

or quit we're trying to align our

play37:40

Behavior having started something to the

play37:43

way that we would behave if we had never

play37:45

started it in the first

play37:46

place so we're pursu we're trying to

play37:49

develop something we have a project

play37:51

going um we want our Behavior to be the

play37:54

same in terms of would we start this

play37:57

knowing what we know

play37:58

now as it is would we continue this

play38:02

knowing what we know now so we want

play38:03

those two do things to

play38:05

align now we know that people are

play38:07

sticking with things too long because

play38:10

all the data shows that those two things

play38:12

don't align and they align in a very

play38:14

particular way which is that we stick to

play38:17

things that we would not

play38:20

start given the information that we have

play38:22

today okay and we know that that's the

play38:25

problem of most adults that is not to

play38:27

say that grit grit is not a worthwhile

play38:30

feature to develop in yourself it

play38:31

certainly is it helps you to stick to

play38:33

things when they're hard it's

play38:34

particularly good for kids because kids

play38:36

are are not particularly gritty we want

play38:38

them to be grittier but every single

play38:40

person at X has has too much

play38:43

grit I guarantee it I don't need to talk

play38:45

to any of you I know you're all too

play38:47

gritty um because I'm too gritty I get

play38:49

it like we're all too gritty that's why

play38:50

we're here right okay so but the good

play38:54

news is that dealing with the too gritty

play38:57

problem helps you to also not quit too

play38:59

soon so that's the good news so we want

play39:02

to not quit too late and not quit too

play39:03

soon and the way that we do that is by

play39:05

putting on a Cadence two things one

play39:07

which you're very familiar with which is

play39:09

monkeys and pedestals it gets you

play39:10

focused on what is the actual bottleneck

play39:13

to us solving it um and how are we going

play39:16

to attack that and then you have to aair

play39:18

that pair that and don't build any

play39:21

unnecessary pedestals because then you

play39:22

accumulate sunk costs which is really

play39:25

bad right like but I built all these I

play39:26

can't quit right I put so much time and

play39:28

energy into those and I don't want to

play39:30

have wasted it okay well you shouldn't

play39:32

have built those in the first place so

play39:33

stop it um but but then what we do is we

play39:37

pair monkeys and pedestals with really

play39:39

good kill

play39:41

criteria so what we say is it's the

play39:45

equivalent of doing this you sort of

play39:47

combine it with a premortem imagine it's

play39:49

a it's a year from now and this project

play39:52

has totally

play39:53

failed looking back we realized there

play39:56

were early signals that that was going

play39:58

to happen it was very clear looking back

play40:00

we realized early on we we the signals

play40:03

were there we knew that this was not

play40:05

going to succeed what were

play40:07

they I mean it's it's a simple exercise

play40:10

right so um you know there's a lot of

play40:14

projects where you can say we're over

play40:16

budget and behind timeline from two

play40:17

years right like clearly that's a really

play40:20

good signal that things aren't going

play40:21

your way but there's just particular

play40:23

things that you have to solve like so

play40:25

for an example like let's say that

play40:26

decided to pursue the hyperloop and you

play40:28

knew that there was going to be a

play40:29

regulatory issue well if you do if you

play40:31

do monkeys and pedestals you know you

play40:33

have to address the regulatory issue

play40:35

right and so now you attack that first

play40:37

before you build anything you have to go

play40:39

talk like what's this route going to be

play40:41

how are we going to deal with right away

play40:44

and you know going through populous

play40:45

areas and track and you know so on so

play40:48

forth um and then you have a list of

play40:50

kill criteria we're going to go and test

play40:52

certain places and ask them particular

play40:55

questions and see what whether we could

play40:57

actually build this thing and there's

play40:59

you would just set up kill criteria

play41:00

around like uh if it goes this way we'll

play41:03

continue and if it goes this way we're

play41:05

gonna kill the project before I put a

play41:07

whole lot into it um and so that that's

play41:10

actually the way to do it because if

play41:11

you're meeting the benchmarks it doesn't

play41:13

matter if it's

play41:14

hard right it's still what you've

play41:16

determined in advance that it's worth

play41:18

it's worth

play41:19

pursuing yeah I'm assuming that you're

play41:22

not comparing it to other options and

play41:23

then but if you're not meeting those

play41:24

benchmarks then have a set of kill

play41:27

criteria which which are a set of either

play41:29

I'm killing it if I observe this or I'm

play41:32

seeking more information and depending

play41:34

on that

play41:35

information then I will kill it right so

play41:38

I may need to go find if I see this I

play41:40

need to find something else out or I

play41:42

need to look for it and then obviously

play41:44

that stuff morphs over

play41:46

time right so you might think about what

play41:49

are the monkeys in Phase One what are

play41:52

the kill criteria associated with those

play41:55

monkeys uh and then as you start to

play41:57

solve for those things now you redo the

play41:59

exercise so you're consistently putting

play42:01

it on a new Cadence and that gets you to

play42:04

both stick to things long enough and

play42:07

also quit things soon enough or sooner

play42:09

than you otherwise would have yeah no

play42:11

that makes sense the um one of the

play42:14

examples that you brought up was a

play42:16

Stuart Butterfield um from Tiny glitch

play42:19

to flicker a Yahoo to what became slack

play42:23

and through multiple instan

play42:27

of him and you noted that he's a great

play42:30

example of someone who who quit early

play42:32

who was able to look at and Salvage the

play42:36

the pieces that he had already made and

play42:38

spin that into something new um and I

play42:40

know you know when we talk about kill

play42:42

criteria it's the actualizing the entire

play42:46

loss and I'm I'm curious if if you've

play42:49

seen a lot

play42:52

where

play42:54

there's that if people can acknowledge

play42:56

or

play42:57

recognize or if you have tips for how to

play43:00

do this to recognize what it is that

play43:02

you've already built such that it's not

play43:04

an a complete loss but hey we've built

play43:07

up these other things and we're able to

play43:09

salvage or recoup the and spin that into

play43:12

something else I wonder if that would be

play43:15

if you've seen that as a trick or maybe

play43:18

that people can use to make the the idea

play43:22

of ending a project or killing anything

play43:24

not be so so hard

play43:26

yeah so there's there's two things in

play43:29

there one is the Stuart Butterfield

play43:32

thing and the other is the question that

play43:34

you asked so let me start with the

play43:35

question that you asked and then kind of

play43:36

circle back to the Stuart Butterfield

play43:38

thing um so when we start

play43:44

something uh we create a Finish

play43:47

Line so uh if I start a race if I start

play43:51

a marathon um there's now a Finish Line

play43:54

uh which is 26.2 miles that is different

play43:56

than the Finish Line than if I start a

play43:58

half marathon which would be 3.1 month

play44:02

um when we start a project we have goals

play44:04

right so we're creating Finish Lines

play44:06

with those

play44:07

goals when we buy a

play44:10

stock we we now have something that

play44:12

we're measuring against in terms of our

play44:14

mental accounting right if we're above

play44:17

if we're above uh what we bought it at

play44:19

we're what we were call in the gains uh

play44:21

if we're below we're in the losses and

play44:23

the the Finish Line would be the break

play44:26

even point and then that can change

play44:28

depending on if the stock goes up we'll

play44:30

create a new Finish Line why am I

play44:33

bringing this up so because the the way

play44:36

that we process

play44:39

um where we are isn't in comparison to

play44:43

our distance from from the Finish Line

play44:44

not our distance from the starting point

play44:47

so that's what you're referring to right

play44:49

so when we when we're doing a project

play44:50

there's all sorts of things that we

play44:51

create along the way but they don't

play44:54

count for anything because we haven't

play44:57

reached the finish line so so we only

play44:58

judge ourselves as short of the finish

play45:00

line so you could you can you can

play45:03

imagine this pretty easily right if you

play45:04

run 24 miles of a marathon you will feel

play45:08

like a

play45:10

failure even though you run 24 mil

play45:13

that's 24 miles more than zero that's a

play45:15

lot but

play45:18

interestingly if you were running a half

play45:20

marathon you would have stopped at 13.2

play45:23

miles anyway like you wouldn't just run

play45:24

the 24 miles because we're always

play45:26

measuring ourselves in comparison to the

play45:28

finish line so what we want to start

play45:30

doing is thinking about ourselves as

play45:31

progress from the starting

play45:33

point so you have to reframe so you have

play45:35

to just say what's our progress from the

play45:37

starting point as opposed to oh we're

play45:40

short of our goal um and that's where

play45:43

that's where that can be incredibly

play45:45

helpful um in terms of recovering

play45:47

technology now you can also reverse

play45:49

engineer that and say if we're going to

play45:51

start a project then we ought to prefer

play45:54

projects that have things that are that

play45:56

we're where we will get things that are

play45:58

useful along the

play46:00

way so um either technologies that might

play46:03

be useful and be able to be repurposed

play46:05

or we're going to learn a lot about what

play46:08

types of projects we might prefer what

play46:10

might end up being successful along the

play46:12

way um so uh you should have not have a

play46:15

preference for something that's all or

play46:16

nothing so this would be um something

play46:19

that would be a tiebreaker now obviously

play46:21

there might be an all or nothing project

play46:22

that has just a much higher expected

play46:25

value go do that just understand that

play46:27

there you know you may not recover

play46:29

something out the way but if you have

play46:30

two if you're trying to decide where to

play46:32

put your resources between two things

play46:34

and they feel sort of like close to each

play46:35

other um am I is there going to be stuff

play46:38

that I'm going to get along the way

play46:39

that's going to be useful regardless of

play46:41

whether I succeed or fail should should

play46:43

be a very strong tiebreaker there now I

play46:46

just want to Circle back to Stuart

play46:48

Butterfield for a second because there's

play46:49

a really important lesson in

play46:51

here when Stuart but so just for

play46:54

background Stuart butter butter field

play46:56

was uh creating a game called glitch

play46:59

which was a big massive multiplayer

play47:01

online role playing game and um had $6

play47:04

million in the bank from Excel Andre and

play47:07

Horwitz some other big VCS um so lots of

play47:11

money in the bank and 5,000 really

play47:13

DieHard users and uh but he did not feel

play47:17

it was going particularly well because

play47:19

um you needed a 100 eyeballs to get like

play47:21

one sticky user uh and he just thought

play47:24

like CAC was pretty bad in that case and

play47:26

maybe maybe it wasn't going to be so

play47:28

good so they did this big marketing

play47:30

campaign over six weeks and um they

play47:33

actually grew uh daily active users um

play47:36

week over week by 6% which so everybody

play47:38

thought it was a huge success and they

play47:39

ought to keep going but a day after that

play47:42

marketing campaign closed he wrote a

play47:45

letter to his co-founders and investors

play47:46

saying I woke up this morning with the

play47:49

dead certainty that glitch was over all

play47:51

right so what was he seeing this has to

play47:53

do with this idea of like well how would

play47:55

you set kill criteria right and um for

play47:58

him it had to do with like is this a

play48:00

ventor scale business and he realized

play48:01

that if you continueed to grow customers

play48:04

at the rate that they were that it would

play48:06

be 31 months before they were break even

play48:08

and it was an impossible assumption that

play48:10

you could continue to grow at that rate

play48:12

because obviously you're going to

play48:13

saturate the core gaming market and CAC

play48:16

is going to go up and you're going to

play48:17

start getting to people who don't really

play48:19

care or to people who've already seen

play48:21

your ads so that's that's why he shut it

play48:23

down much to the surprise of everybody

play48:25

now you mentioned oh but it was really

play48:27

good because um you know he he had stuff

play48:31

that he could use anyway which was this

play48:33

internal messaging tool that ends up

play48:35

becoming

play48:36

slack the reason why I wanted to Circle

play48:39

back to that is that he didn't know

play48:41

that so they had had slack and they had

play48:44

been using slack or what was the pro you

play48:46

know the sort of uh primitive version of

play48:49

slack um for for a couple years in the

play48:53

company internally it was just an

play48:55

internal internal communication tool he

play48:57

quit two days later was when he said hm

play49:02

people like this internal communication

play49:04

tool like maybe that could be something

play49:07

that we could actually

play49:08

develop and then he you know the

play49:11

investors rolled their money back over

play49:13

into slack and we know what happened

play49:14

right I I can't remember what it got

play49:16

sold to Salesforce for but it was a lot

play49:17

of money um so so the lesson there is

play49:22

that and I I alluded to this earlier is

play49:25

that

play49:26

be careful about what you

play49:28

start and be careful about how like

play49:32

really be careful about sticking to

play49:34

things too long particularly in the face

play49:35

of signals that you ought not to because

play49:38

when we once we started something once

play49:40

we're in it we are not good at seeing

play49:43

other

play49:45

things even when they're right under our

play49:47

nose so we're not good at seeing other

play49:50

opportunities that are even like far a

play49:52

field from us I certainly never saw

play49:53

poker as an opportunity when I was doing

play49:55

graduate schools Stuart Butterfield

play49:58

didn't see the thing that everybody was

play49:59

using every single day and that the

play50:01

employees loved he didn't think about it

play50:02

as a business he never thought about

play50:05

developing it or selling it he had to

play50:07

fully

play50:08

quit he had to say this is the end I am

play50:11

shutting it down for him to be able to

play50:14

see the other opportunity so we have to

play50:17

remember that that's a that's a hidden

play50:19

cost of the stuff that we're sticking to

play50:22

so you need to be sure that the stuff

play50:25

that you're sticking to is worth it it's

play50:26

going to get you to your goal because

play50:28

it's preventing you every one of you

play50:31

brilliant people from doing other things

play50:34

that you could put your Brilliance to

play50:36

that might end up being

play50:38

slack yeah no that's a really good point

play50:41

um and I like that I like that lesson

play50:44

that it's just that you you won't really

play50:47

realize it until you kind of have you're

play50:50

forced now to sort of look at the other

play50:52

opportunities that are available right

play50:54

um we've got a few questions here and I

play50:56

know we're running short on time

play51:00

um uh Emmy go ahead and ask your a

play51:02

question I'll jump over to our Dory yeah

play51:04

Annie thank you so much um really

play51:06

quickly it seems like when people take

play51:08

the kind of lens of looking at things

play51:11

through bets it can very quickly become

play51:14

Zero Sum and I was wondering what your

play51:16

advice is on navigating um sort of away

play51:20

from zero some thinking to be able to

play51:21

see a lot of those broader options that

play51:23

you're talking about when looking at

play51:25

through the context of bets um because I

play51:28

find that's often the case yeah so if we

play51:31

really understand what what betting is

play51:34

um so I people think about betting is

play51:36

like I I think the problem is to your

play51:38

point that people actually don't

play51:40

understand what a bet is so uh they

play51:42

think about it as I'm betting against

play51:45

another person where I win you lose you

play51:47

you win I lose an equal amounts right so

play51:50

that's Zero Sum but what a bet is is

play51:52

actually investing uh resources in a

play51:55

particular option based on your belie

play51:58

based on your beliefs right so your

play52:00

beliefs are informing what options you

play52:01

choose and what where where you choose

play52:03

to invest your time attention effort

play52:06

money and then this is the important

play52:08

part according to what your goals and

play52:11

values

play52:12

are so what we're always trying to do is

play52:16

pick options that cause us to either

play52:18

gain the most ground toward goals that

play52:21

we have or in some cases you have to

play52:24

choose the worst of many you know the

play52:26

best of bad options and so you might be

play52:28

choosing one that will cause you to to

play52:30

gain uh to lose the least ground but in

play52:33

general we're trying to get ourselves

play52:35

moving toward a goal as best as we

play52:37

possibly can given whatever values you

play52:39

have and that's where betting becomes

play52:43

sometimes Zero Sum but actually most of

play52:46

the time it's positive sum because I

play52:48

have to make bets for example on on you

play52:51

know for my children like what school do

play52:53

I want to go them go to to what

play52:55

neighborhood do I want to live them I'm

play52:57

making when I'm making bets about my

play52:59

life I'm taking into account my kids I'm

play53:01

taking into account my spouse that kind

play53:03

of thing when I'm working with clients

play53:05

I'm trying to help them win and then I

play53:08

win because that that's now part of my

play53:10

value set is that I want them to win uh

play53:13

there's all sorts of ways in which I

play53:15

coach people on negotiations where it's

play53:17

good for both of you to win in the

play53:20

negotiation and so it all has to do with

play53:22

what your values are if we're measuring

play53:24

it by money and my value is to maximize

play53:26

my amount of money no matter what then

play53:29

it becomes Zero Sum because I'm going to

play53:31

maximizing my money is going to mean

play53:33

that I'm taking money from you but most

play53:36

of the bets that we're making are

play53:37

actually going to be positive some in

play53:39

our Liv lives and that has to do with

play53:41

really clearly understanding what your

play53:42

goals are and what the values are that

play53:44

are in you know that you're willing to

play53:46

go and try to reach that goal you know

play53:48

in terms of adhering

play53:50

to awesome thank you Annie um I know

play53:54

we're at time if uh if you've got a a

play53:56

minute here' one of the questions in the

play53:58

Dory I think um we'll be really curious

play54:01

to get your input on um so question came

play54:04

for a lot of projects at X have a

play54:06

potentially very heavy tailed

play54:08

distribution of outcomes how do you

play54:10

think about quitting for an individual

play54:12

versus an institution that's holding a

play54:14

portfolio of projects are there

play54:17

heuristic equivalents for individuals

play54:20

for building anti-correlated portfolios

play54:22

of

play54:24

choices that's a really good question so

play54:30

um let me think about it so so let's

play54:33

start with the portfolio holder um

play54:37

so with so I I work I'm a special

play54:41

partner at firstr Capital Partners their

play54:43

seed stage we're talking about very fat

play54:45

tails tail distribution right uh almost

play54:48

every company fails but some are amazing

play54:52

um so you know obviously L we're trying

play54:55

to build a a really strong and diverse

play54:58

portfolio which will capture enough

play55:01

winners in there to to end up being

play55:05

positive expected

play55:06

value um and then what we do is we

play55:09

actually do a lot of monkeys and

play55:12

pedestals and kill criteria and that

play55:13

kind of thing to try to figure out where

play55:15

once it's in the portfolio you would

play55:17

then concentrate your

play55:19

Capital so you're adding things to the

play55:21

portfolio but you're actually purposely

play55:24

saying there's a bunch of stuff in here

play55:26

that I'm not I'm I'm putting in the

play55:28

portfolio but then I'm not really going

play55:29

to do much with it after that right and

play55:31

then we're we're trying to identify the

play55:33

things that look like they're reaching

play55:34

escape velocity okay so so then the

play55:37

question is like okay so how do we do

play55:38

that for ourselves as individuals it's

play55:40

the exact same idea you have to sample a

play55:42

lot of

play55:44

things and then be very clear about what

play55:48

it would mean for that thing to

play55:50

work and then start to concentrate your

play55:53

capital on the things that are working

play55:54

for you

play55:56

so and never stop adding things to your

play55:59

portfolio right so we want to basically

play56:01

run that same thing right so so when we

play56:05

add something to our portfolio we want

play56:07

to say how much time and effort should I

play56:09

put into this what are the questions

play56:11

that I should ask that are going to get

play56:12

me an answer the fastest about whether

play56:15

this is something that I ought to

play56:18

continue to

play56:19

pursue and then having decided that you

play56:22

should pursue it then you would

play56:23

concentrate more of your treasure time

play56:26

attention whatever into in into that

play56:29

thing so you can do that pretty

play56:31

purposefully yourself so I'll I'll just

play56:33

give you an example from my own life

play56:34

having had the the having had the forced

play56:38

quitting event in my

play56:40

life um I started playing poker but then

play56:43

I got asked to start giving talks and I

play56:45

was thinking about how to intersect

play56:47

cognitive psychology with poker in a

play56:48

very explicit way um and so I started

play56:51

doing that but I didn't quit poker I

play56:52

kept doing them at the exact same time

play56:54

um um and then I started I I had been a

play56:56

teacher and I thought hm you know I kind

play56:58

of like that maybe I want to go back to

play56:59

that so now I was giving talks which was

play57:02

a form of teach teaching but then I also

play57:03

started teaching poker then I was like

play57:05

you know I was a writer too so I wrote

play57:08

some poker books um and then people

play57:10

started asking me to consult and I'm

play57:11

literally doing this all at the same

play57:14

time and then then I start to

play57:16

concentrate right I say you know what

play57:18

actually to to emy's point I don't

play57:21

really like the zero some nature of

play57:22

Poker anymore so I'm going to take that

play57:24

out of my portfolio it is not bringing

play57:26

me joy I don't like taking money from

play57:28

people where they're not winning

play57:30

anything to the situation and I'm going

play57:32

to start doing this other thing and I

play57:34

start concentrating over there um and

play57:37

then I'm like I want to write books I

play57:39

you know my poker books do pretty well I

play57:40

want to write books about the stuff that

play57:42

I've been talking to businesses about

play57:43

then I also want to consult you know so

play57:46

I've always got a bunch of things going

play57:48

on and I'm doing more or less of them

play57:51

but enough to sort of find

play57:53

out is is this something that's

play57:55

worthwhile so so that's really we really

play57:58

want to approach Our Lives as investors

play58:02

because that's the point right like

play58:03

we're investing in these different

play58:05

things that we can do and start and

play58:06

options that we can do and we need to

play58:08

start treating that like an

play58:10

investment because we're investing in

play58:12

our own happiness and our own

play58:14

fulfillment and no investor would put

play58:17

all their eggs in one basket nobody so

play58:20

start be behaving like an early stage

play58:23

venture capitalist when you're thinking

play58:25

about your own life and then those

play58:29

options are going to move through later

play58:30

stages as you're going to sort of

play58:32

develop those options more and you're

play58:33

going to get more information and then

play58:35

you can start deciding I'm going to take

play58:37

this out or I'm going to concentrate

play58:38

more Capital here but then always be

play58:40

looking for new things to get into your

play58:42

portfolio that you get to sample yeah I

play58:45

really like that idea for us all being

play58:48

investors for our own time and attention

play58:51

and energy and finances and um helps

play58:54

make better decisions yeah of it that

play58:57

way um well I know we're we're over time

play59:00

um I want to thank everyone for coming

play59:02

today and especially to Annie thank you

play59:05

for joining us this has been an amazing

play59:07

conversation and I really appreciate all

play59:10

of your Insight and your work and um

play59:12

it's all very inspiring and very

play59:14

educational as well for how to make

play59:16

better decisions um in our lives thank

play59:19

you so much for having me again I love

play59:21

coming and talking to this

play59:23

group

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