iOS Devices - Convert Physical SIM to eSIM

Summary

This video script provides a step-by-step guide on converting a physical SIM to an eSIM or transferring an eSIM from one device to another on iOS. It emphasizes the necessity of completing all steps and checks device compatibility and email registration with Geo. The process involves obtaining EID and IMEI numbers, sending SMS for eSIM activation, sharing consent, and installing the Geo data plan. It also advises on what to do if the process isn't completed successfully and highlights the unavailability of SMS services for 24 hours post-upgrade.

Takeaways

• 📱 Converting a physical SIM to eSIM or transferring an eSIM from one iOS device to another requires completing four mandatory steps.
• 🔍 Ensure your device is eSIM compatible by visiting www.go.com and checking the eSIM activation page.
• 📧 Verify that your email ID is registered with your Geo number, and update it if necessary through the my Geo app.
• 🆔 Note down the EID and IMEI numbers from your device, which are required for the eSIM activation process.
• 📩 Initiate eSIM activation by sending an SMS with the EID and IMEI numbers to 299 from the Geo number you wish to upgrade.
• 🔄 If prompted, update your email ID in your account as shown in the video.
• ✅ Send a consent SMS by typing '1' and sending it to 199 to confirm the eSIM request.
• 📞 Expect an IVR call to confirm your eSIM request, and press '1' to process it.
• ⏱ Wait for 2 hours after sharing your consent on the IVR for the eSIM request to be processed.
• 📲 Install the Geo data plan on your eSIM device after receiving a notification or SMS to complete the activation.
• 🆘 For assistance with eSIM profile activation, call 199 from a Geo number or 188899999 from a non-Geo number.
• ⚠️ Remember that SMS services will not be available for 24 hours post eSIM upgrade, and removing the data plan will permanently delete the eSIM profile.

Q & A

What is the purpose of the provided script?

The script is a step-by-step guide to convert a physical SIM to an eSIM (eim) or transfer an eSIM from one iOS device to another, ensuring activation on the iOS device.

Is it necessary to complete all the steps mentioned in the script?

Yes, it is mandatory to complete all four steps to activate eSIM on your iOS device without skipping or avoiding any step.

How can I check if my device is compatible with Geo eSIM?

To check device compatibility, visit www.go.com, click on eSIM activation, and select your device make and model.

What should I do if my email ID is not registered with my Geo number?

If your email ID is not registered, update it through the Geo app by going to Profile and Settings, then Profile, and entering the desired email ID for validation via OTP.

How do I find the EID and IMEI numbers on my iOS device?

On your iOS device, go to Settings > General > About, and scroll down to find the 32-digit EID and 15-digit IMEI numbers.

What should I do if I receive an SMS asking to update my email ID during the eSIM activation process?

If prompted to update your email ID, follow the initial instructions shown in the video to update it in your account.

What happens if I am outside India during the eSIM activation process?

If outside India, send the SMS to [phone] instead of 1199 for an eSIM request and to +91729 n9199 for receiving incoming calls in international roaming.

What should I do if I don't receive the consent SMS or email after sending the correct EID and IMEI number?

If you don't receive the consent SMS or email, reverify step one by sending the correct EID and IMEI number again.

How can I cancel my eSIM request if I change my mind?

To cancel your eSIM request, type '2' and send it to 199 (or +91 70219 n9199 if outside India).

What should I do if I miss the IVR call during the eSIM activation process?

If you miss the IVR call, request a callback by sending 'recall' to 199 (or +91 70219 n9199 if outside India), and you will receive another call within 10 minutes.

What is the final step to activate my new eSIM after receiving the SMS and email request?

The final step is to install the GeoD data plan on your iOS device by following the instructions in the SMS and email, ensuring your device is connected to the internet.

What should I do if I accidentally remove the data plan profile after activating eSIM?

If you unknowingly remove the data plan, visit the nearest Geo store with your proof of identity to place a new eSIM request, as it cannot be reconfigured using the SMS process.

What services will be unavailable on my Geo number after the eSIM upgrade?

SMS services on your Geo number will not be available for 24 hours post eSIM upgrade.

Outlines

00:00

📱 eSIM Activation Process for Geo Number

This paragraph outlines the process for converting a physical SIM to an eSIM (eim) or transferring an eSIM from one iOS device to another. It emphasizes the necessity of completing all four steps and provides preliminary checks for device compatibility and email ID registration with Geo. The user is guided to find the EID and IMEI numbers on their iOS device and instructed to send an SMS with these details to initiate the eSIM activation. It also mentions the need for international roaming services if the user is outside India and the importance of not skipping any steps for successful activation.

05:00

🔄 Completing eSIM Activation: Consent and Installation

The second paragraph details the steps following the initial eSIM request, including sending a consent SMS, receiving an IVR call for further consent, and waiting for the Geo data plan to be ready for installation. It provides instructions for users both within and outside India, including alternative actions if the IVR call is missed. The paragraph also explains the final step of installing the data plan on the iOS device, either through a notification or manually via settings, and the consequences of removing the data plan, which would require a new eSIM request and a visit to a Geo store.

10:02

⚠️ Warning: Do Not Remove eSIM Data Plan

The final paragraph serves as a cautionary note, warning users against removing the eSIM data plan as it would permanently delete the eSIM profile and stop all Geo eSIM services. It advises users who have inadvertently removed the data plan to visit a Geo store with proof of identity to submit a new eSIM request, noting that the SMS process will not be available in such cases. The paragraph concludes with a thank you note.

Keywords

💡eSIM

eSIM stands for embedded SIM, a technology that allows a device to connect to a cellular network without the need for a physical SIM card. It is the main theme of the video, which guides users through the process of converting a physical SIM to an eSIM. The script mentions 'eim', which seems to be a typo for 'eSIM', and outlines the steps for activating eSIM on an iOS device.

💡Geo number

A 'Geo number' refers to a phone number associated with a specific mobile service provider, in this case, Geo. The script emphasizes the need to have an email ID registered with the Geo number for the eSIM activation process, indicating its importance in the user's account management and service activation.

💡EID

EID, or Electronic Serial Number, is a unique identifier for an eSIM-enabled device. The script instructs users to find and note down the 32-digit EID number from their iOS device settings, which is essential for the eSIM activation process.

💡IMEI

IMEI stands for International Mobile Equipment Identity, a unique number for identifying mobile devices. The script mentions the need to find the 15-digit IMEI number from the device settings, which is required for sending via SMS as part of the eSIM activation steps.

💡Activation

The term 'activation' in the script refers to the process of enabling eSIM functionality on an iOS device. The video provides a step-by-step guide on how to activate eSIM, including sending SMS with specific codes and numbers, and waiting for confirmations.

💡SMS

SMS, or Short Message Service, is the method used in the script to initiate the eSIM activation process. Users are instructed to send specific SMS messages containing the EID and IMEI numbers to designated numbers to request eSIM activation.

💡Consent

In the context of the script, 'consent' is the user's agreement to proceed with the eSIM activation process. Users are asked to send an SMS with the number '1' to express their consent, which is a crucial step before the final installation of the eSIM profile.

💡IVR call

IVR stands for Interactive Voice Response, a technology that allows users to interact with a computer-operated telephone interface. The script mentions an IVR call that users will receive to confirm their consent for the eSIM request, which is part of the verification process.

💡Data plan

A 'data plan' in the script refers to the cellular data service package that will be installed on the eSIM device after the activation process. It is mentioned in the final steps of the activation process, where users are instructed to install the 'Geo data plan' on their iOS device.

💡Profile configuration

Profile configuration in the script is the final step of the eSIM activation process, where the eSIM profile is set up on the iOS device. The script provides instructions on how to install the data plan and complete the eSIM setup through notifications or device settings.

💡Regulatory guidelines

The term 'regulatory guidelines' in the script refers to the rules and regulations set by telecommunications authorities that must be followed by service providers and users. It is mentioned in the context of SMS services being unavailable for 24 hours post eSIM upgrade, which is a compliance requirement.

Highlights

Conversion of physical SIM to eSIM or transferring eSIM from one device to another iOS device requires completing four mandatory steps for activation.

Ensure device compatibility and email ID registration for the Geo number before starting the eSIM process.

Check device compatibility by visiting www.go.com and selecting the eSIM activation option.

Verify email ID registration and update if necessary through the my Geo app.

Initiate eSIM activation by obtaining the EID and IMEI numbers from the device settings.

Send an SMS with the EID and IMEI numbers to the specified number to begin the eSIM process.

Update email ID if prompted by a revert SMS during the eSIM request.

For users outside India, send the SMS to an international number for eSIM request and roaming services.

Receive a confirmation SMS and email after sending the correct EID and IMEI numbers.

Share consent for eSIM request by sending a specific SMS to the provided number.

An IVR call will be received to confirm consent for eSIM request, press 1 to proceed.

Wait for 2 hours after sharing consent on the IVR for the eSIM request processing.

Install the GeoD data plan on the eSIM device after receiving a notification or SMS to complete activation.

Ensure the iOS device is connected to the internet during the data plan installation for eSIM activation.

If the profile configuration notification is missed, set up eSIM through the device settings.

Contact customer support for assistance with eSIM profile activation if needed.

SMS services on the Geo number will not be available for 24 hours post eSIM upgrade.

Do not remove the data plan as it will permanently delete the eSIM profile and stop all Geo eSIM services.

In case of accidental data plan removal, visit a Geo store with proof of identity to place a new eSIM request.

Transcripts

convert your physical Sim to eim or

transfer goo eim from one device to

another iOS device in four easy

steps please note it is mandatory to

complete all four steps to activate eim

on your iOS device please don't skip or

avoid any

step to start the eim process please

ensure you have an eim compatible device

and your email ID is registered for your

Geo number to check whether your device

is compatible with Geo

eim go to

www.go.com click on eim

activation select your device makeing

model now that you know your device is

compatible with Geo eim let's move to

the next

step let's check if your email ID is

register registered with

Gio open my Geo app click on Burger

menu tap on profile and settings tap on

profile check if your correct email ID

is updated if your email ID is not

updated tap on

change enter the email ID which you wish

to register against your Geo

number an OTP will be sent on the

requested email ID for validation

enter the OTP and click

submit your email ID will be

updated let's proceed to the next

step to initiate the first step you need

to have the EID number and IMI number of

the device on which you wish to activate

your go e

Sim please write down the EID number and

IMEI number as they are lengthy and need

to be sent via SMS

let's see how to find the Eid and IMEI

number on your iOS

device go to

settings tap on

General tap on about scroll down and you

will see the 32 digigit Eid and 15

digigit IMEI number you will also find

another 15-digit IMI 2 number don't

worry you will not need to use the same

here now that you have the Eid and IMEI

number let's begin with the eim

activation please note you have to

complete all the steps to activate the

eim on your device do not skip any step

step one open messages and compose a new

SMS type get eim Space 32 digit Eid

space 15 digit IMEI and send 299 from

the Geo number you wish to upgrade to

eim if you get revert SMS asking to

update your email ID please go ahead and

update your email ID in your account as

shown in the beginning of this

video please note if you are outside

India you need to send the SMS to +

91702 199 instead of 1 199 for an eim

request to send SMS on +

91729 n9199 and receiving incoming calls

in international roaming you must have

international roaming services or plan

on your Geo number that you wish to

upgrade for eim SMS and incoming calls

will be charged as per the applicable

roaming rates in the visiting country on

sending the correct Eid and IMEI number

to 199 a confirmation SMS and email will

be sent to your Geo

number

if you get revert SMS or email asking to

send correct Eid and IMEI number please

reverifying step

one post sending correct Eid and IMEI

number you will receive a SMS and email

from us requesting your consent to

process eim request step two to share

your consent open messages and compose a

new SMS type 1 and send to 199 if you

are outside India you need to send the

SMS to +91

70219 n9199 instead of 1 199 to share

your consent on sending the consent SMS

a confirmation SMS and email will be

sent to you on your GE number you will

also receive a notification on iOS

device mentioning that Geo dat plan is

ready to be

installed please don't clear or delete

or click on this notification at this

time you will need to use this only

after completing the next step in case

you don't get this notification or have

missed the same don't worry you can find

the geod DAT plan profile in the

settings Note if you wish to cancel your

eim request for any reason type two and

send 2199 if you're outside India you

need to send the SMS to +91

70219 n9199 instead of 1 199 step three

within 10 minutes of sending consent SMS

you will receive an ivr call from +

9122

35722 on your Geo number asking you to

share your consent for eim

request press 1 to process your esim

request after sharing consent on the ivr

a confirmation SMS and email will be

sent to you in case you have missed the

ivr call or disconnected the same before

you could share the consent don't worry

you can request for call back to request

for call back open messages and compose

a new SMS using the same Geo number

which you wish to upgrade to eim type

recall and send to

199 within 10 minutes of sending sms you

will receive an ivr call on your Geo

number from +

9122 350

722 on your Geo number asking you to

share your consent for eim

request press one to process your esim

request in case you don't get the first

ivr call within 10 minutes of sending

the consent SMS we suggest you check

your missed call list as you may have

not answered the call thinking it is a

spam call or check if you have enabled

spam blocking via your phone's dialer or

any thirdparty

apps post sharing your consent on ivr

you will have to wait for 2 hours while

we process your

request please note that during this

period you will be able to use all the

services of the existing Geo

number after 2 hours you will receive a

SMS and email from us requesting to

install the geod DAT plan on your eim

device as soon as you receive this SMS

your existing Sim will stop working and

your phone will show no

network you are now just one step away

from activating your new

eim please ensure that your iOS device

is connected to the internet using Wi-Fi

or mobile hotspot during this process

to complete the activation process you

need to install a data plan on your iOS

device step four option one on your iOS

device tap on the notification geod dat

plan ready to be installed click on

install data plan tap on

continue please wait while the selected

data plan Edition is in progress it will

take few

seconds your goo eim will get

successfully activated and will reflect

under mobile

data you can start using voice and data

services on your iOS device

now option two if you have not received

the notification for profile

configuration or cleared it don't worry

you can do it from settings option of

your device open settings select mobile

data tap on ADD eim

tap on setup eim please wait while the

selected geoc cellular plan Edition is

in progress it will take few seconds tap

on done please wait while the selected

data plan Edition is in progress it will

take few seconds your go eim will get

successfully activated and will reflect

under mobile data you can start using

voice and data services on your iOS

device

now for any assist with eim profile

activation please call us on 199 from

any Geo number or call

188899 999 from non Geo

number please note as per regulatory

guidelines SMS services on your Geo

number will not be available for 24

hours post esm

upgrade important information please

make sure that you never select remove

data data plan Asus will permanently

delete the eim profile from your device

and all the services of Geo eim will

stop

working if you have unknowingly removed

the data plan then please visit your

nearest Geo store with your proof of

identity to place a new request for

eim unfortunately in this case it will

not be possible to configure the new eim

using the SMS

process thank

you