Responsibilities of a Manager & Supervisor

Summary

In this video, Stephen Goldberg discusses the essential balance between job skills and people skills required for effective leadership, management, and supervision. He emphasizes the need to develop both technical abilities (like planning and organizing) and interpersonal skills (such as communication, motivation, and coaching). Goldberg stresses the importance of self-awareness to identify areas of improvement and the value of ongoing training. He also highlights the challenges of promoting employees to managerial positions without proper guidance and training. Ultimately, success in leadership roles relies on understanding and balancing these two skill sets.

Takeaways

• 😀 Balancing job skills and people skills is essential for effective leadership, management, and supervision.
• 😀 Job skills include planning, organizing, scheduling, setting standards, and ensuring quality.
• 😀 People skills involve communication, understanding, motivation, training, coaching, and evaluation.
• 😀 Understanding and balancing both job and people skills are crucial for success in a leadership or managerial role.
• 😀 No one is naturally good at all aspects of leadership; self-awareness is key to identifying strengths and weaknesses.
• 😀 Setting specific goals for improving job skills and people skills is important for continuous development.
• 😀 It is vital to clearly communicate the expectations and responsibilities to anyone being promoted to a managerial or supervisory role.
• 😀 Proper training and coaching for new or existing managers and supervisors are necessary to ensure success.
• 😀 Even experienced managers may fail to balance job and people skills, which can create problems within the department.
• 😀 Managers should focus on improving one or two skills at a time, rather than trying to tackle everything all at once.
• 😀 Leaders should stay updated on leadership practices and continue to improve their skills to maintain department success.

Q & A

What is the main focus of the video?

The video focuses on the balance between job skills and people skills for effective leadership, management, and supervision.

What are some of the key job skills required for leadership and management?

Key job skills include planning, organizing, scheduling, setting standards, establishing procedures, and ensuring quality.

What interpersonal skills are crucial for leaders and managers?

Interpersonal skills such as communication, understanding people, motivation, training, coaching, and evaluation are essential.

Why is balancing job skills and people skills important for success?

Balancing both job skills and people skills is critical because it allows leaders to manage tasks efficiently while fostering positive relationships with their team.

How can someone determine whether their strengths lie more in job skills or people skills?

By self-reflection and assessment, individuals can identify their strengths and determine if they need to improve in either job skills or people skills.

What should leaders do to improve in both job skills and people skills?

Leaders should set specific goals to improve in each area, focusing on one or two at a time for continuous development.

What is the issue with promoting employees to management positions without proper skillset explanations?

Promoting employees without clearly explaining the skillset requirements for management roles can lead to confusion and lack of preparation, resulting in challenges in the new role.

How should leaders approach the promotion of employees to management positions?

Leaders should ensure that employees clearly understand the expectations of the management role and provide proper training and coaching.

What are some common problems seen with experienced managers in their roles?

Even experienced managers may fail to assume full responsibility for either job skills or people skills, or may not balance the two properly, causing issues within the department.

What is the suggested approach for improving management skills?

Leaders should begin by understanding the responsibilities of the management or supervisory role and then focus on improving specific areas, one or two at a time.