CBME 1 | Lesson 2 | Part 1/3
Summary
TLDRThis lesson delves into the transition of quality control, emphasizing its importance in meeting customer satisfaction through product and service excellence. It introduces DFSS (Design for Six Sigma), detailing its four key phases: Concept Development, Design for Development, Design Organization, and Design Verification. The video also discusses the significance of creativity and innovation in product development, explaining how they can lead to new or improved products. Additionally, it covers QFD (Quality Function Deployment) for ensuring customer needs are met and DFMEA (Design Failure Mode and Effects Analysis) for identifying and addressing potential product failures.
Takeaways
- 🔍 Quality Control is crucial for ensuring products and services meet customer expectations and standards.
- 🛠️ Tools and techniques in quality control include activities and techniques to achieve, sustain, and improve product and service quality.
- 🎯 Design for Six Sigma (DFSS) is a set of tools and methodologies aimed at developing products and services that meet customer needs and company objectives.
- 💡 The first phase of DFSS is Concept Development, which involves planning the development process.
- 🛠️ The Design for Development phase is about executing the development process based on the plan.
- 👥 Design Organization involves considering the people in the company who will execute the design.
- 🔍 Design Verification checks if the plans and executed plans meet the company's goals and objectives.
- 💡 Creativity and innovation are key in product development, with innovation involving new concepts or additional features to existing products.
- 📱 Examples of innovation include entirely new categories of products, first of its type in a product category, significant improvements in existing technology, and modest improvements in existing products.
- 🤝 Quality Function Deployment (QFD) is a methodology that ensures customer requirements are met by improving communication and teamwork across different stages of production.
- 🔎 Design Failure Mode and Effects Analysis (DFMEA) helps identify potential failures in design, their effects on customers, likelihood of occurrence, potential causes, and corrective actions.
Q & A
What is the main focus of the lesson on 'Transition of Quality Control and its Significance'?
-The lesson focuses on the importance of quality control in ensuring products and services meet customer expectations and standards. It covers tools and techniques used in quality control, including design and production processes.
What does the acronym DFSS stand for and what is its purpose?
-DFSS stands for Design for Six Sigma, a set of tools and methodologies aimed at developing products and services that meet customer needs and achieve company objectives.
What are the four principal activities in the DFSS process?
-The four principal activities in the DFSS process are: 1) Concept Development, 2) Design for Development, 3) Design Organization, and 4) Design Verification.
How does the concept of creativity play a role in product development?
-Creativity in product development involves seeing things in a new or novel way, understanding customer needs and wants, and coming up with innovative solutions or products based on research and analysis.
What is innovation in the context of product development?
-Innovation refers to the process of introducing new concepts or features to existing products, which can include entirely new categories of products, significant improvements, or modest enhancements to existing products.
What is QFD and how does it contribute to meeting customer requirements?
-QFD stands for Quality Function Deployment, a methodology that ensures customer requirements are met by improving communication and teamwork across different departments involved in the production process.
What is DFMEA and why is it important in quality control?
-DFMEA stands for Design Failure Mode and Effects Analysis, a process used to identify potential failures in design elements or functions. It is important for anticipating and addressing issues that could lead to customer dissatisfaction.
What are the key components assessed in a DFMEA analysis?
-In a DFMEA analysis, key components assessed include failure mode, effect of failure on customers, likelihood and occurrence of failure, detection rating, potential causes of failure, and corrective actions and controls.
How does the scale used in DFMEA help in addressing product issues?
-The scale in DFMEA, ranging from one to ten, helps prioritize issues based on severity. A higher score indicates a more serious problem that requires immediate attention, while lower scores still need to be addressed to prevent potential issues.
What is the significance of the design organization phase in DFSS?
-The design organization phase is significant as it involves considering the people within the company who will execute the design. It ensures that employees and subordinates are aligned with the execution of the development process.
How does the concept of innovation relate to the improvement of existing products?
-Innovation in product improvement can involve adding new features to existing products, creating entirely new categories of products, or making significant or modest improvements to existing technologies to enhance customer satisfaction and market competitiveness.
Outlines
🔍 Introduction to Quality Control and DFSS
This paragraph introduces the topic of quality control, emphasizing its importance in ensuring products and services meet customer expectations. It discusses the various tools and techniques involved in quality control, including the design, production, inspection, and review processes. A key concept highlighted is DFSS (Design for Six Sigma), which includes methodologies for developing products and services that meet customer needs and company objectives. The paragraph outlines the four main activities of DFSS: concept development, design for development, design organization, and design verification. It also touches on the importance of creativity and innovation in product development, explaining how these concepts can lead to new or improved products that satisfy customer needs.
📱 Innovation in Product Development
This paragraph delves deeper into the concept of innovation within product development. It categorizes innovative products into four types: entirely new categories, first of its type in a product category, significant improvements in existing technology, and modest improvements in existing products. Examples are given for each category, such as a hologram phone representing a new category and the iPhone 12 showcasing significant technological improvement with additional cameras. The paragraph also introduces QFD (Quality Function Deployment) as a methodology for ensuring customer requirements are met by improving communication and teamwork across different stages of the production process. Lastly, it discusses DFMEA (Design Failure Mode and Effects Analysis), a process for identifying potential failures in design elements and functions, assessing their effects on customers, and determining corrective actions to prevent dissatisfaction.
👋 Conclusion of Lesson Two Part One
This short paragraph serves as a conclusion to part one of lesson two, signaling the end of the current segment of the video. It does not contain substantial content but rather acts as a transition, indicating that the audience can expect a continuation in the next video. The speaker thanks the viewers for watching and is likely to resume with further details on the topics of quality control and product development in the subsequent part.
Mindmap
Keywords
💡Quality Control
💡Design for Six Sigma (DFSS)
💡Concept Development
💡Design for Development
💡Design Organization
💡Design Verification
💡Creativity
💡Innovation
💡Quality Function Deployment (QFD)
💡Design Failure Mode and Effects Analysis (DFMEA)
Highlights
Quality control is crucial for delivering products and services correctly.
Quality control involves techniques and activities to improve products and services.
Design for Six Sigma (DFSS) is introduced as a comprehensive set of tools and methodologies.
DFSS ensures meeting customer needs and achieving company objectives.
Concept development is the first phase of DFSS, focusing on planning the development process.
Design for development is about executing the development process based on the plan.
Design organization involves considering employees in the execution of the design.
Design verification checks if the plans and executed plans meet company goals.
Innovation in quality control involves creativity and considering customer needs and wants.
Innovation can be a new product category, a first of its type, a significant improvement, or a modest improvement.
Quality Function Deployment (QFD) ensures customer requirements are met through improved communication and teamwork.
Design Failure Mode and Effects Analysis (DFMEA) identifies potential failures and their effects on customers.
DFMEA rates the likelihood and occurrence of failures on a scale from one to ten.
Corrective actions in DFMEA involve finding and executing solutions to product or service issues.
The lesson concludes with an overview of the concepts discussed in part one, with a预告 of part two.
Transcripts
[Music]
hello again class and i would like to
welcome you in our lesson two entitled
transition of quality control and its
significance tools and techniques
in this topic i would like to reiterate
quality control wherein quality control
is very important for a product and
services to be rendered in the correct
way
these are involving techniques
activities
to achieve and sustain and of course to
improve the product as well
and not only products but also including
the services that we are
rendering it also involves this
specification
the design production inspection and
review of the
products and services that we are
rendering in order for us to still meet
the customer satisfaction in the long
run
tools and techniques of quality control
and design is very important
and one of the examples of the concept
to be discussed is the dfss
or what we call the design for the six
sigma this
is actually comprises of tools and
methodologies that would develop the
product and services that we are
rendering in this it can ensure us
that we will be meeting the needs of the
customers at the same time
to achieve the performance based on the
objectives set by the
company and there are poor principal
activities of the bfss or the design for
six sigma
the very first one is called the concept
development
wherein in this part we are
conceptualizing
the development process we are on the
planning process of the development
process
and secondly we have the design for
development
and in this design for development from
the plan itself
we have to come up with a design and in
designing
it is actually now the execution of the
development process
thirdly as we have the design
organization
and and in the design of organization it
involves
the people inside the company since the
design will be executed by
the employees and the subordinates
it is very important to consider them in
the execution itself
that is why design organization is added
and the fourth one is what we call
design verification
where in we have to check if this plans
and this executed flat plans are
actually
doing the work or succeeding in terms of
what the goals and objectives are of the
company which
should be met
for the concept development and
innovation it is very important to
consider the process in applying
the scientific and engineering at the
same time business knowledge
to the procedure of the functional
design that we have to realize
the things that we have to consider here
are two the first one is what we call
creativity
when we talk of creativity this is
seeing things in a new
or novel way and coming up with new
products is a part of creativity
considering the needs and wants of the
client and based from the research has
done or service done
we can come up with conclusion that
would define what
the needs and wants of the clients are
secondly is what we call
innovation and we when we and when we
call
it as innovative it is considering the
same product but with new concept or
additional concept or additional feature
of a product to be considered as to be
an innovative
product in the innovation categories it
can be
an entirely new category of a product
that means
it is a same product but
with a new feature considering it as a
new product
secondly first of its type in a product
category
that means very original this is a
product which is one of a kind and the
third one
is a significant improvement in existing
technology
that means we consider the same product
but we
have an additional special feature of
the product that is not found in the
previous products
the fourth one is a modest improvement
in an existing product
therefore there are some additionals
that they may add
into the product an example of this is a
cell phone
for a cell phone to be considered as an
entirely new category of the product
we may consider a new model of the cell
phone this is the same cell phone
but since it is innovative we come up
with a new model
and that new model would include
different features
which is actually present still on the
previous
cell phone secondly first first of its
type
of a product category that means it is a
new phone
like for instance um considering
a hologram phone which is a very um
high-tech type of product under this new
category
the third one is a significant
improvement in the existing technology
for example
the previous phone should have a back
camera now we also have a front camera
or an additional camera into it just
like the iphone 12
and the fourth one is a modest
improvement on existing product
there are improvement but not as much
and that is not
as much as recognizable for example an
iphone
if they added a new feature it is just
the
back option of the product which is not
that significant unlike with
the previous phones
another important concept in the
quality control is what we call the qfd
or the quality
function deployment under the quality
function deployment this
is considering a methodology that
ensures that customers requirements are
met
based from what they want and what they
need it is
considered to be as a benefit wherein
there is an improved communications and
teamwork from among all the
constituencies
in the production process like for
example
the marketing and design the design and
manufacturing
and including the purchasing and the
suppliers
in this way if these three will work
together we can come up with a better
product
that would address the needs and wants
of the
customers or the market
in order for us to know where products
can fail we have to identify the design
failure mode and effects analysis in
this
dfme it is very important
to know where failures are coming from
where in this consists of specifying the
following information of each design
element or function the very first one
is what we call failure mode
failure mode is answering the question
where where where did it came from
where did this failure came from this
are
the ways in which element and function
can fail secondly is what we call the
effect of failure to customers
of course as a company we wanted 100
guest satisfaction or customer
satisfaction
since this there is an effect of the
failure to the customers they might be
considering it as a dissatisfied
customer
which is we do not want that to happen
in our company
in that case it can come up with an
injury or a
notion that this product is not good and
it can be
passed through on through word of mouth
which we do not want
okay the third one is disability the
likelihood
and occurrence and the detection rating
so in this concept it might be measured
using a scale of one to ten uh one
indicates
the minor um minor injury
and then would would consider the
highest which is the uh
endangered state of the product
it's very important to know the scale
why because
if a client graded
an item into 10 that means
the product is in a serious um
is in a serious problem we have to
address that and consider that
actually um even if it is one
it is still need to be addressed okay so
whatever scale is that
depending on the level of severity we
have to address the
problem next is the potential causes of
the failure
of course we need to know the reasons
why there is failure so
in this we are considering here
a poor design that is why there is a
failure
of the product or service that is why
again
we need to troubleshoot problems like
this
because in the long run it can affect
the market
and lastly the most important one is
corrective
actions and controls wherein we have to
find
and execute solutions to the
predicaments that we are
um facing with with regards to the
products
or services that we are encountering
that causes the dissatisfaction of the
customer so those are
the concepts under the dfmea
so that ends part one of our lesson two
see you again on the next video of part
two thank you for
tuning in
[Music]
you
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