Condolences kartika

Summary

The transcript outlines a company meeting focused on preparations for the upcoming holiday season and operational strategies. Key topics include overtime work schedules, training opportunities, customer service improvements, and optimizing store displays. The team is urged to enhance communication with customers, using positive language and presenting products effectively. Attention is given to maintaining cleanliness, organizing product displays, and maximizing sales by ensuring stock is readily available and visible. Additionally, employees are reminded of the importance of product knowledge, proper labeling, and utilizing demo stations efficiently to ensure a smooth sales process.

Takeaways

• 😀 Overtime work for the team will start on Tuesday, April 1st, 2025, through Sunday, April 6th, 2025. Employees from various divisions may assist in stores depending on their work flexibility.
• 😀 The Eid holiday break for store employees will be on Monday, March 31st, 2025, while office employees will have a break from Sunday, March 30th to Monday, March 31st, 2025.
• 😀 Career development opportunities are available post-Eid with training sessions, including a 20% salary increase and transportation and housing allowances for employees working in Bali.
• 😀 Positive language should be used when communicating with customers, especially in sales, to create a more constructive and engaging environment.
• 😀 Incorrect product descriptions should be avoided. For instance, hydrogel is not indestructible but is flexible like rubber, protecting items from scratches.
• 😀 Daily performance checks are mandatory for operational staff, including inspecting daily grooming, hairstyle, and work appearance.
• 😀 Proper customer communication is essential. Staff should remember and recognize customers by name to provide a personalized experience.
• 😀 Store employees are encouraged to create content promoting phone hangers and to actively cross-sell newly arrived products.
• 😀 Ensure that cleanliness standards are met in the store, especially under shelves where dirt accumulation has been found during inspections.
• 😀 Proper display of silicon items in stores is crucial for better sales visibility, as the current display may appear disorganized, affecting customer attention and sales.
• 😀 Efficient product organization is critical during the pre-Eid rush. Items should be fully stocked and displayed, including items like power solutions, which need to be arranged neatly according to product type to ensure maximum customer engagement.

Q & A

What is the schedule for overtime work during April 2025?

The overtime work will begin on Tuesday, April 1st, and continue until Sunday, April 6th, 2025. Staff can be assigned either in the office or at the store, depending on proximity and workload.

What is the holiday schedule for employees in the stores and the office?

For employees in the stores, the holiday will be on Monday, March 31st, 2025. Office employees will have a holiday from Sunday, March 30th, to Monday, March 31st, 2025.

What are the benefits for employees working during the holiday season in Bali?

Employees working during the holiday season in Bali will receive a 20% salary increase, transportation allowances, and accommodation allowances for living in Bali. They will also be part of a pioneering team for the new store in Bali.

What feedback was provided regarding customer communication?

It was emphasized that employees should avoid using negative language, such as 'leftover stock' or 'this is all we have.' Instead, they should use positive language, explaining the benefits of the products in a more customer-friendly way.

What advice was given regarding the sales of hydrogel products?

The advice was to stop saying 'hydrogel is unbreakable.' Instead, employees should highlight that hydrogel is a flexible material, like rubber, which helps protect from scratches and impacts.

What was mentioned about daily checks and grooming for employees?

Daily checks on grooming, including hairstyles and overall appearance, are mandatory. Employees are expected to meet company standards to ensure professionalism and readiness for customer interactions.

What actions were suggested to improve sales of phone accessories?

Employees were encouraged to create content and be proactive in promoting phone accessories like phone straps. They should engage in cross-selling and help generate buzz around new products, especially on social media.

What was the feedback on store cleanliness and maintenance?

It was noted that there were still areas in the stores, such as beneath the RAM units, that were not being cleaned effectively. Employees were urged to maximize cleanliness during periodic checks to maintain a high standard of store presentation.

What specific instructions were given regarding the arrangement of silicone displays?

Employees were instructed to modify silicone displays in a way that maximizes visibility and organization. The goal is to avoid clutter and ensure that products are neatly arranged and easy for customers to find.

What changes were suggested for improving the layout of power solution displays?

The layout for power solution displays should be revised to keep related products grouped together. For example, adapters, chargers, and cables should be organized on separate sides of the display to create a cleaner, more uniform look.