KETERAMPILAN MENDENGARKAN (KOMUNIKASI ORGANISASI)

Dr. Hanif Alkadri

13 Oct 202019:15

Summary

TLDRThis lecture focuses on the critical importance of active listening in communication. It highlights common reasons why people struggle to listen effectively, such as impatience, distractions, and personal biases. The speaker contrasts poor listening habits—like interrupting and changing topics—with the qualities of a good listener, such as giving full attention, asking clarifying questions, and being patient. The lecture emphasizes that listening more than speaking fosters mutual respect and understanding, ultimately leading to more effective and empathetic communication.

Takeaways

🎧 Effective communication is hindered by people's inability to listen attentively and skillfully.
👂 We have two ears and one mouth to emphasize the importance of listening more than speaking.
😶 Many people are eager to be heard but rarely take time to listen and absorb what others are saying.
🔊 A good listener makes eye contact, shows interest, and avoids interrupting the speaker.
🗣️ Poor listeners often jump to conclusions, interrupt conversations, or appear distracted.
🤔 Asking thoughtful questions and showing interest in the speaker's message are signs of being a good listener.
😌 Calm and controlled reactions, such as avoiding emotional outbursts, indicate active listening.
🔄 Active listening involves reflecting on what is said, rather than focusing solely on one’s own thoughts.
📊 Research shows that listening is one of the most challenging communication skills to master, often more difficult than speaking.
💡 Listening is a learned skill that fosters respect, understanding, and stronger emotional connections in communication.

Q & A

What is identified as the main cause of communication breakdown in the provided script?
-The main cause of communication breakdown is the inability of people to listen effectively, skillfully, and with understanding. Most people prefer to be heard rather than listen to others.
Why does the speaker emphasize that humans have two ears and one mouth?
-The speaker emphasizes this to highlight that people should listen twice as much as they speak, indicating the importance of listening in communication.
What are the characteristics of a poor listener according to the script?
-Poor listeners often interrupt, jump to conclusions, finish other people's sentences, are self-centered, fail to pay attention, quickly change topics, and show impatience during conversations.
How can one identify a good listener as described in the script?
-A good listener makes eye contact, asks questions for clarification, repeats parts of the conversation to confirm understanding, shows interest in the topic, remains calm, and follows the discussion until the end without interrupting.
What role does emotion play in effective listening?
-Emotional control is essential for effective listening. A good listener is calm, avoids showing frustration, and reacts thoughtfully to the speaker's message, indicating they are genuinely processing the information.
What is the relationship between listening and respect in communication?
-Listening shows respect for the speaker, as it demonstrates that the listener values the speaker’s thoughts and opinions. This respect fosters more effective communication.
What are some of the common barriers to effective listening mentioned in the script?
-Common barriers include being too focused on oneself, distracted by internal or external issues, reconstructing the speaker's message based on personal bias, and focusing on what is expected rather than what is actually said.
What does the speaker mean by ‘reconstructing the message’?
-Reconstructing the message refers to the listener interpreting the speaker’s message based on their own assumptions, attitudes, or prejudices, rather than objectively understanding what the speaker is saying.
How does the script suggest one can improve their listening skills?
-Improving listening skills requires focusing on the speaker, asking clarifying questions, avoiding interruptions, maintaining emotional control, and actively engaging in the conversation to understand the speaker's message fully.
What is the significance of effective listening in achieving peaceful communication?
-Effective listening is crucial for peaceful communication because it builds emotional connections, mutual respect, and understanding between parties, which reduces conflicts and fosters harmonious interactions.

Outlines

00:00

🎧 The Importance of Listening

The speaker highlights that people's inability to communicate effectively is often due to poor listening skills. They stress the importance of being a good listener, pointing out that we have one mouth but two ears for a reason—to listen twice as much as we speak. The speaker laments that many prefer to be heard rather than to listen and criticizes those who interrupt or insert their own thoughts without fully hearing others. The speaker concludes by introducing the topic of effective communication through listening, which will be explored in the lecture.

05:00

🗣️ Traits of a Bad Listener

This section discusses the common traits of poor listeners, noting that they often dominate conversations, make quick judgments, and shift topics without paying attention to the speaker. They also tend to be easily distracted, demonstrating a lack of interest in what the other person is saying. These behaviors negatively impact the quality of communication, showing that the individual is not genuinely engaged or interested in understanding the other person's message.

10:02

👀 Signs of a Good Listener

Good listeners are described as those who maintain eye contact and exhibit enthusiasm when others are speaking. They ask clarifying questions, give positive feedback, and remain patient throughout the conversation. Good listeners make the speaker feel heard and respected, fostering an environment where effective communication can thrive. The speaker encourages the audience to reflect on their listening habits and strive to develop these positive traits.

15:03

📊 The Challenge of Active Listening

The speaker emphasizes that active listening is one of the hardest communication skills to master. While speaking can be taught, listening requires a more intrinsic and emotional effort, driven by empathy and respect. The section also reviews findings from multiple studies conducted over the years, revealing that people struggle more with listening than any other communication skill. The speaker stresses that good listening requires focusing attention and engaging with the speaker without distractions.

Mindmap

Keywords

💡Effective Listening

Effective listening refers to the ability to actively and skillfully listen to others, understanding their message fully. In the video, it is highlighted as a crucial aspect of communication, often overlooked in favor of wanting to be heard rather than truly listening. The script discusses how effective listening involves not just hearing words but also understanding the speaker's intent, which is essential for successful organizational communication.

💡Communication

Communication is the process of sharing information, ideas, or feelings between individuals or groups. In the script, communication is presented as a two-way interaction where effective listening plays a key role. The video emphasizes that good communication is hindered if one fails to listen properly, which leads to misunderstandings and ineffective exchanges.

💡Listening Skills

Listening skills are the abilities required to properly receive and interpret messages during communication. The video identifies listening skills as fundamental to becoming a good listener, outlining the difference between hearing and listening. It points out that good listeners make eye contact, ask relevant questions, and show genuine interest in the conversation, enhancing the effectiveness of communication.

💡Barriers to Listening

Barriers to listening are obstacles that prevent people from effectively understanding others during communication. The script lists several such barriers, including being self-absorbed, distracted by internal issues, or reconstructing messages based on personal biases. These barriers lead to misunderstandings and a lack of effective communication, highlighting the importance of overcoming them to become a better listener.

💡Poor Listener

A poor listener is someone who struggles to listen effectively, often resulting in problematic communication. The video outlines characteristics of poor listeners, such as constantly interrupting, being quick to judge, or frequently changing the topic. These behaviors can disrupt the communication process, making it difficult for the speaker to convey their message clearly.

💡Good Listener

A good listener actively engages with the speaker, demonstrating empathy and understanding. The script describes good listeners as those who maintain eye contact, ask questions for clarification, and provide positive responses. They show they are paying attention, which fosters effective communication and stronger relationships.

💡Communication Effectiveness

Communication effectiveness refers to how well information is shared and understood between parties. The script emphasizes that effective communication is rooted in the ability to listen attentively. Without good listening skills, communication can fail, leading to misunderstandings and conflicts.

💡Nonverbal Cues

Nonverbal cues include body language, eye contact, facial expressions, and other visual signs that convey messages without words. In the video, maintaining eye contact and showing interest through body language are highlighted as key indicators of a good listener. These cues demonstrate attentiveness and help facilitate a more engaging and effective communication process.

💡Active Listening

Active listening is a communication technique that involves fully concentrating, understanding, and responding to the speaker. The video portrays active listening as an active process that requires effort, showing that it involves more than just passively hearing words. Examples in the script include asking questions, paraphrasing, and providing feedback to indicate understanding.

💡Respect in Communication

Respect in communication involves valuing the speaker's words and giving them the attention they deserve. The video suggests that respecting others by listening effectively is a way to build rapport and demonstrate empathy. It contrasts this with interrupting or ignoring the speaker, which can harm the communication process and lead to feelings of disrespect.

Highlights

The inability to communicate effectively is often due to the failure to listen to others with skill and understanding.

People tend to want to be heard rather than listening; the key to effective communication is active listening.

Research shows that 78% of people struggle to listen and prefer to be heard instead.

The speaker emphasizes that humans have one mouth and two ears, indicating that we should listen more than we speak.

Signs of poor listeners include interrupting, quickly drawing conclusions, and focusing more on speaking than listening.

Good listeners, on the other hand, make eye contact, ask questions for clarification, and show interest in what the speaker is saying.

Effective communication requires being attentive and not distracted by external factors during a conversation.

Being able to control emotions and staying calm is an important trait of a good listener.

Listening is a process that involves being mentally engaged and showing empathy toward the speaker.

Communication skills such as listening, assertiveness, and conflict resolution are critical for effective interactions.

Listening is one of the most difficult communication skills to master; it's a process that requires effort and practice.

The importance of listening lies in its ability to foster respect and understanding between individuals.

Research from 1928 to 2018 shows that listening skills are the hardest to develop, with most people still struggling with it.

Listening actively prevents miscommunication, helps us learn, and builds stronger emotional connections.

Interrupting or disregarding a speaker's words can cause lasting emotional harm, even if an apology is given later.