What are Communication Skills? | Importance, Types and Ways to Improve it

Summary

In this session, Surbhi discusses the critical role of communication skills in the business world, emphasizing their importance across professional, social, and personal spheres. She outlines key skills such as public speaking, presentation, persuasion, active listening, and non-verbal communication. Surbhi also provides practical tips for improvement, including preparation, mindful non-verbal cues, active listening, clear and concise speech, constructive criticism, and regular practice. The video aims to equip viewers with the knowledge and tools to enhance their communication abilities.

Takeaways

• 😀 Effective communication is crucial in all aspects of life, including professional, social, and personal spheres.
• 🏢 According to a 2018 survey, verbal communication skills are the most sought-after in the business world.
• 🗣️ Communication skills involve conveying information clearly and understanding others, using words, language, signs, and symbols.
• 🤝 Good communication helps in building trust, strengthening professional relationships, and advancing in one's career.
• 🎤 Public speaking skills are essential for engaging and effectively communicating with an audience.
• 📊 Presentation skills are not just about creating slides but also about delivering them in a way that captivates the audience.
• 🧠 Persuasion skills involve influencing others' thoughts and opinions through logical and convincing arguments.
• 👂 Listening skills are fundamental to being an effective communicator, involving active engagement and understanding.
• 📝 Oral and written skills are important for clear and concise communication, avoiding misinterpretation.
• 🤫 Non-verbal communication, such as body language and facial expressions, plays a significant role in how messages are perceived.
• 📞 Phone skills are essential for professional communication, requiring a warm and clear tone when interacting with others.
• 🔁 Giving and receiving feedback is a valuable skill that demonstrates open-mindedness and a willingness to improve.
• 💪 Confidence is key for making a good first impression and is important for effective communication during interviews and meetings.
• 🤝 Respect in communication involves allowing others to speak without interruption and responding appropriately in group settings.

Q & A

What are communication skills and why are they important in the business world?

Communication skills are the ability to convey information, thoughts, and ideas effectively. They are crucial in the business world as they help in understanding and being understood by others, building trust, strengthening professional relationships, and improving job performance and career advancement.

According to the 2018 survey by the National Association of Colleges and Employers, what is the topmost required skill in the business world?

The topmost required skill in the business world, according to the 2018 survey, is verbal communication skills.

What does effective communication involve?

Effective communication involves conveying and receiving information, interacting with others, transmitting messages without misinterpretation, and using words, language, signs, and symbols.

What are the components of communication skills?

Communication skills include listening, speaking, writing, observing, and empathizing.

How do communication skills help in building trust and professional relationships?

Good communication skills help in understanding people and situations better, making one's presence felt in discussions or meetings, and strengthening teamwork and cooperation.

What are the top communication skills required by employers?

The top communication skills required by employers include public speaking, presentation, persuasion, listening, oral and written communication, non-verbal communication, phone skills, and giving and accepting feedback.

Why are public speaking skills important in the business world?

Public speaking skills are important as they demonstrate how effectively one can communicate and engage with an audience, requiring confidence, enthusiasm, and the ability to connect with listeners.

How can one improve their listening skills?

One can improve their listening skills by paying close attention to the speaker, removing distractions, and asking questions to show interest and ensure understanding.

What is the significance of non-verbal communication in effective communication?

Non-verbal communication, including body language, gestures, posture, eye contact, and facial expressions, is significant as it often speaks louder than words and can convey a lot about one's overall behavior and attitude.

What tips are suggested for improving communication skills?

Tips for improving communication skills include preparing in advance, being mindful of non-verbal cues, practicing active listening, being clear and concise, seeking constructive criticism, and practicing communication habits such as recording daily videos.

How can one practice communication habits to become a better communicator?

One can practice communication habits by recording a 10-minute video daily on any topic while looking at the camera, which helps in observing and improving one's communication skills.

Outlines

00:00

🗣️ Introduction to Communication Skills

Surbhi introduces the topic of communication skills, emphasizing their importance in the business world and across various aspects of life. She outlines that effective communication is highly valued, as per a 2018 survey by the National Association of Colleges and Employers. Communication skills are defined as the ability to convey information, thoughts, and ideas effectively, ensuring mutual understanding. These skills are crucial for both verbal and written communication, and they encompass listening, speaking, writing, observing, and empathizing. Surbhi also highlights the significance of these skills in building trust, professional relationships, teamwork, and career advancement.

05:02

💡 Enhancing Communication Skills

In this segment, Surbhi discusses the top communication skills sought by employers, including public speaking, presentation, persuasion, listening, oral and written communication, non-verbal communication, phone skills, and the ability to give and receive feedback. She stresses the importance of confidence and respect in communication. Surbhi then provides tips for improving communication skills: preparing in advance, being mindful of non-verbal cues, practicing active listening, being clear and concise, offering constructive criticism, and practicing communication habits. She suggests recording oneself speaking as a method to observe and improve communication skills. The video concludes with a call to action for viewers to like, share, subscribe, and engage with the content for further useful videos.

Keywords

💡Communication Skills

Communication skills refer to the ability to convey information, thoughts, and ideas effectively. In the context of the video, these skills are crucial for understanding and being understood by others in various settings, including professional, social, and personal environments. The video emphasizes the importance of communication skills in the business world, highlighting that they are the most sought-after skill according to a 2018 survey by the National Association of Colleges and Employers.

💡Verbal Communication

Verbal communication is a subset of communication skills that specifically involves the use of spoken language to express thoughts and ideas. The video mentions that verbal communication skills are highly valued in the business world, as they are essential for effective interaction and collaboration in professional settings.

💡Public Speaking

Public speaking is the ability to communicate and engage with an audience in a public setting. The video identifies public speaking skills as one of the top communication skills required by employers, emphasizing the need for confidence, enthusiasm, and the capacity to hold the audience's attention.

💡Presentation Skills

Presentation skills involve the ability to create and deliver compelling presentations that effectively communicate information and ideas. The video points out that presentation skills are not just about using PowerPoint but also about the manner in which ideas are conveyed to an audience.

💡Persuasion

Persuasion is the ability to influence others' thoughts and opinions through logical and convincing arguments. In the video, persuasion is highlighted as a key communication skill that allows individuals to effectively advocate for their ideas and gain support from others.

💡Listening Skills

Listening skills are foundational to effective communication, as they involve paying close attention to the speaker to ensure understanding. The video stresses active listening, which includes removing distractions, asking questions, and showing interest, as a critical component of good communication.

💡Oral and Written Skills

Oral and written skills pertain to the ability to speak and write clearly and concisely. The video emphasizes the importance of these skills in avoiding misinterpretation and confusion, suggesting that clear communication is essential for effective interaction in both personal and professional contexts.

💡Non-Verbal Communication

Non-verbal communication encompasses body language, gestures, posture, eye contact, and facial expressions, which can convey as much or more information than words. The video notes that non-verbal cues are an integral part of communication, as they can significantly impact how messages are perceived.

💡Phone Skills

Phone skills refer to the ability to effectively communicate over the phone with customers, clients, colleagues, and team members. The video suggests that using a soft and warm tone while speaking on the phone is an important aspect of good phone skills, which are crucial for various professional interactions.

💡Feedback

Giving and accepting feedback is a communication skill that the video identifies as essential for success. It demonstrates open-mindedness and a willingness to learn and improve. The video suggests that receiving honest feedback from colleagues or friends can be a valuable way to enhance one's communication abilities.

💡Confidence

Confidence is highlighted in the video as a critical skill for communicators, as it helps make a good first impression and is essential for effective interaction. The video provides examples of how to show confidence, such as maintaining a straight posture, speaking in a friendly tone, and preparing in advance to avoid stumbling over words.

💡Respect

Respect in communication involves knowing when to initiate communication and responding properly in a team or group setting. The video mentions that allowing others to speak without interruption is a sign of respect and an important aspect of effective communication.

Highlights

Effective communication is essential for excelling in all aspects of life, including professional, social, and personal spheres.

According to a 2018 survey by the National Association of Colleges and Employers, verbal communication skills are the most required skill in the business world.

Communication skills are the ability to convey information, thoughts, and ideas effectively.

These skills help in understanding and being understood by others, and are crucial for proper speaking and writing.

Communication involves transmitting messages without misinterpretation using words, language, signs, and symbols.

It includes understanding how to communicate face-to-face, over the phone, or through digital means like email and social media.

Communication skills encompass listening, speaking, writing, observing, and empathizing.

Good communication skills help in understanding people and situations better and make your presence felt in discussions or meetings.

These skills are vital for building trust and strengthening professional relationships, including teamwork and cooperation.

Public speaking skills are crucial for engaging listeners effectively and require confidence and enthusiasm.

Presentation skills involve creating and delivering gripping presentations that communicate information and ideas clearly.

Persuasion skills are about influencing thoughts and opinions using convincing and logical points and facts.

Listening skills form the foundation of good communication and involve active listening and showing interest.

Oral and written skills are important for speaking and writing clearly and concisely without causing confusion.

Non-verbal communication skills, such as body language, gestures, posture, eye contact, and facial expressions, are also crucial.

Phone skills are necessary for making calls to customers, clients, colleagues, and team members with a soft and warm tone.

Giving and accepting feedback is a skill that shows open-mindedness and genuineness, crucial for success.

Confidence is key for a good communicator and helps make a good first impression during interviews.

Respect in communication involves knowing when to initiate and respond properly in a team setting without interrupting.

Tips for improving communication skills include preparing in advance, being mindful of non-verbal cues, and practicing communication habits.

Practicing communication by recording a daily video on any topic can lead to automatic improvement.

Transcripts

hey everybody I am surbhi and you are

watching key differences in this session

I am going to talk about what are

communication skills and its importance

in the business World also you will get

to know the top communication skills and

how you can improve them so friends

let's get started

do you guys know that communicating

effectively is the best of all life

skills this is because developing

communication skills can help us excel

in all aspects of Life be it in the

professional social or personal sphere

according to 2018 survey by the National

Association of colleges and employers

the verbal communication skills of a

person is the top most required skill in

the business world

so what are communication skills

communication skills is the ability to

convey information thoughts and ideas in

an effective manner it helps you to

understand as well as be understood by

others it is a very important skill for

speaking and writing properly this skill

is used when you convey and receive

information it indicates how you

interact with others it is the ability

of transmitting message without

misinterpretation with the use of words

language signs and symbols further

communication skills also helps in

understanding how to communicate face to

face over the phone or while using

digital communication like email social

media Etc moreover communication skills

include listening speaking writing

observing and empathizing now you must

be wondering why communication skills

are important

well friends developing good

communication skills helps us better

understand people and situations further

it lets you make your presence felt by

the people present in a discussion or a

meeting it helps in building trust also

it is strengthens your professional

relationships both teamwork and

cooperation also it helps people in

performing better at the job and

advancing in their career come let's

discuss the top communication skills

which are required by employers nowadays

so the first one is public speaking

skills public speaking skills exhibits

how effectively you can communicate and

engage your listeners it requires

confidence enthusiasm and the ability to

engage with the audience presentation

skills presentation skills represents

abilities and qualities important for

creating and delivering a gripping

presentation that effectively

communicates information and ideas it is

not just about PPT it is about how you

present your ideas in front of people

persuasion skills persuasion is the

ability of influencing the thoughts and

opinions of others using such points and

facts which make people think and are

convincing and logical enough listening

skills listening is the basic foundation

in becoming a good communicator it

indicates your grasping and

interpretation sense active listening

involves paying close attention to the

speaker to make certain that you are

understanding what is said

further it involves removing

distractions and asking questions which

shows interest oral and written skills

these skills are important to speak and

write clearly and concisely without

misinterpreting or creating confusion

non-verbal communication skills

communication is not just about speaking

but your overall Behavior body movements

and appearance speaks a lot this

includes body language gesture posture

eye contact and facial expressions phone

skills phone skill is such a skill that

you use when making calls to customers

clients colleagues boss and team members

while talking on phone you should always

use a soft and warm tone feedback giving

and accepting feedback is also a skill

which only a few people have and it is

crucial for your success it shows your

open-mindedness and genuineness next one

is confidence confidence is one of the

most important skills for a good

communicator it helps you make a good

first impression when you are going for

an interview for showing confidence you

can have a straight posture speak in a

friendly and warm tone also you can

prepare in advance to avoid stumbling

words respect a basic aspect of respect

is knowing when to initiate

communication and responding properly in

a team or group setting letting the

other team members speak without

interruption is seen as a necessary

communication skill now I am going to

share some of the tips that you can use

to improve your communication skills the

first one is prepare in advance know

what you are going to say and how you

are going to say it before you begin any

type of communication the second tip is

be mindful of non-verbal communication

or facial expressions gestures and Body

Language generally speak more than our

words watch your tone while speaking the

way you say something is as important as

what you say together with other

non-verbal cues your tone has the power

to change the meaning of the message use

listen first approach we have two ears

and one mouth which means we should

listen twice as much as we speak so

before you speak listen be clear and

concise communication is all about word

choice and so when it comes to the

choice of words less is always more

constructive criticism constructive

criticism is one of the great way to

improve your communication skills for

this you can ask your close friend or

colleague to help you out and get an

honest feedback from them the last step

is practice communication habits you can

practice communication by adopting such

habits which can help you in becoming a

better Communicator for this you can try

a technique just record a 10 minute

video daily and speak on any topic while

you are looking at the camera and you

will see Improvement in your

communication skills automatically so

friends this is all for today I hope the

concept of communication skills is clear

to you now I hope you like this video

and if you did please do give it a

thumbs up and share it with other people

also if you are new to this Channel and

wanna get more such useful videos

consider subscribing the channel and

also hit the notification Bell next to

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is uploaded on this channel and if you

have any queries or feedback for me feel

free to leave in the comment section

below until next time this is me surbhi

signing off