Our Amazon Account Has Been RESTORED!
Summary
TLDRIn this video, Jennifer and Brendan recount their challenging experience with Amazon, where their account was mistakenly flagged for selling counterfeit goods. Despite winning a previous case against a trademark infringement claim, they faced another accusation, leading to their account's suspension. They discuss the importance of legal protection for products, the complexities of Amazon's internal processes, and the need for better communication and understanding within the platform. The pair express gratitude for the support received from their community and share lessons learned about the necessity of diversifying business strategies to mitigate risks.
Takeaways
- 😀 The account issues have been resolved and are now healthy, bringing relief to the team.
- 🙏 They express gratitude to many people and discuss the reasons behind the account issues and what was learned from the experience.
- 🛑 A mistake was made with communication between the team and their team in China regarding product packaging, leading to intellectual property issues.
- 🚫 The trademark for the original product was denied, but the team's packaging still used certain words, causing a complaint from the bestseller of the game.
- 📞 A conversation with the original maker resulted in a commitment to remove the disputed words from packaging and listings.
- 🔄 Changes were made, and new packaging was designed to avoid infringement, but a complaint was filed again just before Prime Day, alleging counterfeit goods.
- 🤔 There's a need to better understand Amazon's internal departments, their powers, and how to communicate with them effectively.
- 💡 The importance of having unique, protectable products through utility or design patents is highlighted to maintain a competitive edge.
- 📉 The account was temporarily shut down due to health score issues, emphasizing the impact of account management on business continuity.
- 🤝 They received significant support from the community, indicating the value of building strong relationships within the industry.
- 🔄 The experience has led to a reevaluation of business strategies, including the potential risks of growing a business too large within a single platform or account.
Q & A
What was the primary issue that led to the account being flagged on Amazon?
-The primary issue was that the product's packaging and instructions used certain words that were claimed by another seller, who had a denied trademark for those words. This led to a complaint of counterfeiting and infringement, causing the account to be flagged.
What steps did Jennifer and Brendan take after realizing the mistake with the packaging?
-They conducted a call with the original seller to negotiate and agreed to remove the disputed words from the packaging and listing. They also redesigned the packaging and ensured all new orders were shipped with the updated packaging.
How did the original seller react when Jennifer and Brendan reached out to them?
-The original seller did not have a proper trademark, so Jennifer and Brendan won the case initially. However, the original seller was upset because they felt that Jennifer and Brendan were benefiting from their marketing efforts without spending on similar marketing channels.
What was the second complaint lodged against Jennifer and Brendan's account?
-The second complaint was that they were selling counterfeit goods, this time not under a trademark infringement but claiming that they were counterfeiting their own products.
What did Jennifer and Brendan learn about Amazon's internal processes during this ordeal?
-They learned the importance of understanding the different departments within Amazon, their limitations and powers, and how to communicate effectively with each of them. They realized the need to know who owns what type of claim and the correct way to address each situation.
Why did Jennifer and Brendan decide to speak openly about their experience?
-They wanted to share their insights and lessons learned from the ordeal, to help others in their community navigate similar situations, and to potentially affect change within Amazon's processes for handling such cases.
What was the role of social media marketing in the conflict between the two sellers?
-The original seller felt that Jennifer and Brendan were benefiting from their social media marketing efforts, as customers were searching for the product on Amazon after seeing advertisements, leading to a perceived loss of their marketing investment.
How did the community respond to Jennifer and Brendan's situation?
-The community showed overwhelming support, with hundreds of private messages and comments expressing care and concern for their case, which was very humbling and motivating for Jennifer and Brendan.
What are some of the strategies Jennifer and Brendan are considering moving forward to protect their business?
-They are considering investing more in legal protection, such as utility or design patents, diversifying their brands across different accounts and entities, and possibly rethinking their growth strategy to avoid being too reliant on a single platform like Amazon.
What advice do Jennifer and Brendan have for other sellers to avoid similar issues on Amazon?
-They advise sellers to understand Amazon's internal processes, to invest in legal protections for their products, and to be proactive in communicating and escalating issues to the appropriate departments within Amazon.
Outlines
📈 Product Development and IP Issues
Jennifer and the speaker discuss the challenges they faced with a product they developed last year. The product was initially designed without infringing on intellectual property, but issues arose when their Chinese team used certain words on the packaging that were under dispute. Despite winning a case against a trademark infringement claim, they decided to change the packaging out of caution. The conversation highlights the importance of clear communication within teams and the complexities of dealing with IP issues in international markets.
🛑 Amazon Account Suspension and Resolution
The speakers recount their experience with a false claim of selling counterfeit goods on Amazon, which led to their account being suspended. They explain how they had to navigate Amazon's internal departments to resolve the issue, emphasizing the need for understanding the different departments' roles and limitations. The summary underscores the importance of documenting actions taken to address disputes and the necessity of effective communication with Amazon to resolve account issues.
🤝 Negotiation and Agreement with the Complainant
The paragraph details a negotiation with the original manufacturer who had filed a complaint against them. The speakers explain their decision to voluntarily remove certain words from their packaging and listings to avoid further conflict, even though they were legally in the right. It also touches on the motivation behind the complaint, which was the competitor's concern about losing market share due to the speakers' strong Amazon SEO.
💼 Legal Strategies and Business Growth Considerations
The speakers discuss the importance of legal protection for products, especially the pursuit of utility or design patents. They share insights on the necessity of continuous innovation and the risks of relying on a single product or brand. The summary also contemplates the idea of business size optimization to mitigate risks associated with being too large and having all business concentrated in one platform or account.
🙌 Community Support and Future Outlook
Jennifer and the speaker express gratitude for the support they received from their community during their Amazon account suspension. They reflect on the lessons learned from the experience and consider the possibility of rethinking their business growth strategies. The summary highlights the value of community, the resilience of the business, and the potential for change and growth following the resolution of the issue.
🛑 The Impact of Amazon's Decision-Making on Sellers
The final paragraph addresses the frustrations with Amazon's decision-making process regarding seller accounts. The speakers suggest that Amazon could improve its handling of complaints by investing in better legal review processes and empowering its teams to make fair and swift decisions. They also discuss the potential long-term effects of account suspensions on sellers and the importance of fair and efficient dispute resolution mechanisms.
Mindmap
Keywords
💡Account Health
💡Trademark
💡Patent Research
💡Keyword Research
💡Counterfeit Goods
💡Amazon SEO
💡Design Patent
💡Legal Bills
💡Product Development
💡Amazon Seller
💡Community
Highlights
The account issues have been resolved and the product is back in good health.
The company had to address a trademark dispute over product packaging and keywords.
A lesson learned was the importance of clear communication with teams, especially regarding intellectual property.
The company's product was initially accused of trademark infringement but won the case due to the original trademark being denied.
A strategic decision was made to remove disputed words from packaging and listings as a precautionary measure.
A second complaint led to the account being flagged for selling counterfeit goods, which was a misunderstanding as it was their own product.
Understanding Amazon's internal departments and their powers is crucial for effective communication during disputes.
The initial motivation for the complaint was the competitor's feeling of losing marketing credits due to similar products ranking high.
The importance of direct links in marketing to ensure proper attribution and avoid lifting competitors was discussed.
Investing in legal protection such as utility or design patents is suggested for product protection.
The company considered the possibility of having multiple brands in different accounts to mitigate risk.
The need for constant innovation and readiness to disrupt oneself in the market was emphasized.
The transcript highlights the stress and difficulty of dealing with account suspension on Amazon.
The community's support and the importance of relationships in overcoming business challenges were acknowledged.
The potential rethinking of growth strategies and the risks of having a large business on a single platform were discussed.
Suggestions for Amazon to improve its processes for handling seller complaints and reducing the impact on innocent sellers.
The company's resilience and confidence in rebuilding the business even from scratch was expressed.
The desire for Amazon to potentially change its approach to better support sellers and reduce the risk of account suspensions.
Transcripts
I'm joined by a rare appearance of Jennifer. First of all our account is back up and healthy uh
the the issues were removed and so I wanted to first say that um it's a big relief and
secondly we wanted to thank a lot of people we wanted to talk about why it
happened and uh what we learned from it yeah so uh this is a product that we developed
last year so Brendan is one that have the product idea and from like social media and
then we thinking about okay this is a good idea and then we did some um patent research and
trademark research and the keyword research keyword research and make sure where
doing everything right right right. well this is what we teach everyone to do yeah exactly
but I think the mistake that we made is we did follow through with our team in China right
when they designed the package right we change we change the product up a little bit to make
it our own we make sure we're not infringing on any intellectual property because the trademark
was actually denied for the original like I guess maker of of this game that was advertising
and like the best seller of the game and our team still used those words on the packaging
the first time MH and so and in the instructions and on the detail page now they this bestseller
complained last November right before right before Black Friday and we won the case because
they they didn't have a proper trademark it was the trademark was denied protecting those words
we still decided to to out of out of caution like I got on the call I got on a call with the rights
owner or like the not rights owner but with the original U maker or the best seller of this game
and I told him I said you know it's just you know we're making a similar game it like I said before
it'd be no different than two companies making a t-ball set or whatever um but what I'll do is
you know I don't have to but what I'll do is I'll I'll take the words off the packaging I'm going
to sell through the inventory we have I'll take the words off the packaging and I'll stop using
it in the listing as well and we immediately did that so that that conversation happened in
January and by February um I was still in China by February we had the new packaging designed
and all new orders shipped with the new packaging where it didn't have the the name that they use
uh which is not protected and so then a week before Prime day they filed again and uh said
we were selling counterfeit Goods this time not a trademark imprinter but we were counterfeiting our
own products so somehow um it was very difficult for us to explain to Amazon and that's one of the
Lessons Learned is like we have to we probably have to put together some content uh for our
community around what the different departments are within Amazon and what their limitations
and powers are and then how you're supposed to communicate with each of them because that was
a very valuable lesson for us in this process process was understanding who owns what type of
claim mhm and how to communicate with them because it wasn't the same process as the first time where
we clearly could just point in something as obvious as we're not infringing on our on
ourselves was not a good answer right so we kept submitting different things so for the over the
course of a few weeks we were you know fighting this thing and eventually shut our account down
even though we were in the right so that's kind of what happened um you know so what can we do
differently yeah I think another another things we probably need to mention is kind of you do have a
conversation with the uh orang um the the the one who uh fed the complaint for us right yeah
and I think uh what their motivation is they're being very upset because they're spending a lot
of like a marketing money in social media MH and um but currently what the buyers do is they just
like search things from everywhere and then on Amazon and you know where the one that selling
s very similar product now we're ranking the best I think the reason why he they're so upset because
they feel like we are taking um their credits uh their marketing credits right yeah he specifically
mentioned that like yeah exactly so so I think that is the the the initial motivation um
for for the people who's uh filing the complaint and which give us some thought about okay so if
we want to do some social media marketing and then we we have to think about people
might buy from other uh Sellers as well right so unless uh uh you have direct link in for we
so we know that that attribution happens right we want to solve that within data dive you spend
$1,000 on Facebook what does it mean for lift on Amazon and on other channels right so you're
you're oh you lift your competitors yeah you you definitely lift your competitors because people
go and search on Amazon even on Tik Tok we know that it's maybe three to one from social media
like we we we hear this from sellers like we're constantly asking what is what is your lift on
Amazon from the efforts done somewhere else and a lot of people are just comfortable with Prime and
they go search on Amazon and so we were we're just good at Amazon SEO so it upset him that we weren't
spending the same effort or money on those other channels and we were still benefiting from it he
still outsells us on Amazon though quite a bit but we were we were we were taking quite a bit
of of the revenue of this Market yeah um which is what we teach people to do right like find find
high opportunity products where there's demand and it's not being met in the right way or that
you can offer a you know a competitive product and that's what we did yeah but unfortunately um
it is not protected right so it's not there's no utility pattern there's no design pattern
it's just like uh some generic products every everyone can just uh manufacturing it right
so I think if you really want to uh protect your products and uh I think you know trying to get the
utility pattern or design pattern which is more productive yeah and then if you're not doing that
then I think we should have expectation you know someone else going to take the market yeah well
I think that this company did file for a design patent I don't know that they're going to get it
because it's too generic from my understanding from our attorney they also did got denied on
their trademark so they're doing what they can but the product yeah you can't protect a game
system and it's and it's too too generic of a design so that's probably the issue or like we
should consult attorney first and if you really want to protect the product and then don't want
other seller to sell right yeah you should do something unique enough that you can protect
uh if you're going to spend a lot of money and you want it easily identified as yours and you
want to avoid we had a similar situation with another one of our products where we found out
that uh there's a design patent um I won't name the the product but basically someone had filed
where they have rounded edges right and it goes straight but it's rounded corners and a
bunch of the competitors therefore came in with squared Corners right and I thought to myself
well I don't want to be one of the 20 guys with squared corners and I think rounded looks good
so we actually filed our own design patent on a complete round so like the whole the whole end is
round and now we own that but if we had been the original guy that had done the rounded Corners you
need to be thinking along the lines how else can I be disrupted and also thought about doing both
getting the rounded whole side rounded so that way that way uh you're creating a moat right
of different angles and different protections and you have to be thinking of filing multiple design
patents I think yeah yeah I think like know if you want to play the game win a game on Amazon
nowadays and then we have to really invest in legal yeah unfortunately uh which our legal
bills from this are going to be quite quite High I imagine so we haven't even looked at the bill
yet yeah yeah I think we should set up a a prob expectation for that if you like really want
to uh um get into the um um Merchant world and the legal is the uh um the area that we have to
invest in and otherwise it's not a sustainable you know business yeah right it's very difficult to
maintain an advantage based on reviews or keywords only um everything is being disrupted very quickly
especially with AI designs right like we're able to displace listings with thousands of reviews
because of that oh I have to just constantly like innovate right if if you think your design or is
not enough to protect you and someone can just make a little bit change and then take a market sh
and then what you're going to do is just like do your next product That's Unique in the market just
and then it's the next one so just there's no way we can think about okay we have a product and then
they can sell in your entire life you know you cannot make money for one product for your entire
life no so that is right me that we should have right yeah and this is what I even said in London
when we spoke at seller sessions live I said you have to be thinking about disrupting yourself so
go back to your main listings because someone out there right now is thinking about how to disrupt
your product and if you don't beat them and have the next two or three generations of your product
plan then you're going to be beat at some point I think and IP is a great way to protect that so
you don't have to constantly chase that but uh if you can't do IP then you need to be thinking
about disruption yeah so okay we have a lot more lessons to learn besides like what departments do
what how to approach product development yeah um IP so that is first lesson we learned is like we
had to really invest on like a legal yeah for the product and I think another lesson we learned is
like how Amazon Works internally right so these type of things we poly didn't understand quite
about their logic and before because all we do is just open a case and talk to set assistance
and we didn't talk to any anyone high up and how they make their decision right right so
I think what we feel like right now is they just want to eliminate the risk of the planform right
so they just shut down your account first and then doing investigation and I'm very surprised
that uh um I think for the case like this and they're supposed to just do it at a skill level
uh instead of the account level right so we still like have not figured out why they Clos the whole
account if just 41 my my understanding is that we were taking too long and our health score
had fallen too low for too long of a period of time a process there's a threshold okay so we
were fighting for one skew like there are three variations three different listings one listing
went down immediately the other two were up they didn't like the answer on one of them it went away
that one was shut down but overall because of these three things on our account our score
went from a thousand for the first time ever it was below a th to zero and with your account
being below a certain number or at zero for a certain number of days your account goes down
so my understanding is that one Department with one process was responsible for that the other
people were still trying to work it on the back end we were still working through the appeals
process but and escalating and escalating to different departments but understanding which
department is which between legal between uh seller performance between account Health who
to talk to about what they can do and what they can't do is super important so we definitely need
to organize those thoughts and and help everybody else that's out there that's watching this that
um and then in our community to to to to learn from it yeah another feedback that we get from um
some internal high up person saying like we're not doing any action that they see right so let's say
hey if they see yeah if they see us like remove uh the product like old package out and maybe the
story will be very different because they see you you did some right you have some action but we do
taking some action by uh contact our attorneys and our attorney contact their attorneys right
and then they uh agreed that we can sell through the product because they don't have the trademark
for the generic word right but this type of things like Amon person they they didn't know that so all
they know is they see your account activity right so if we should have well that's another thing we
should have got we should have had them sign an agreement to that effect like we're agreeing we're
we didn't want to necessarily be bound to it but at the same time of hurt us send the uh the emails
and the with case but we we are not doing that dur that time so if eventually we because at the
beginning we were fighting the fact that we didn't even need to protect against this because we were
in the right like they were pointing out a logo saying saying we were selling a counterfeit good
but we weren't we weren't using that logo and it's our product so it didn't make sense on the
foundational level but at the same time we needed to take a step back and think about what they're
thinking and so even though we're right fighting the the fact that we're right we should have also
said well also we're not using that word to begin with because we had these things happen in the
past and we didn't properly lay out the steps that were taken from the previous case with the same
person yeah um that we won that case we contacted them and we we were in agreement together that we
were going to sell through that old inventory and change the packaging and we didn't lay that out
properly uh at least quickly enough yeah so what I understanding like an Amazon's decision- making
process is like that they um allowed you to make mistakes but you had to admit it and take taking
action for it right so we have so so once these things happen again and then you have to prove
and you already take the action before and which we probably did not did a good job to provide
evidence we do take action because they didn't see any action EXA because the inventory stayed
in until we sold out and we sent new inventory in so as of February we had changed the packaging
new inventory has been in since going in since you know March or April yeah so we didn't as a matter
of fact it came down to a bin check they went and checked our inventory to show that it was the
new yeah and then they confirm we do takeing some action right but which is still ridiculous because
we shouldn't have to but they don't care about that yeah if we submit our appeal with all the
conversation that we have and from our attorney to their attorney and things that we're doing I think
the case can be different but here's the problem also though is with the Amazon platform itself is
that they didn't want that that appeal plan of action or evidence they wanted an authorization
letter from the the person who complained saying that we have the right to sell this product their
product because they were selling they were claiming that we were selling their product
not our own product yeah because they already um and you know judge you are infringing so
yeah so I think that is the most confusing part right is kind of like it there's no way we can
communicate right so they have their own logic and then they say this is what I need and then
they just not listening to what the seller said so it felt like the only way to communicate was
to escalate to people that are higher ups in different departments yeah whether it's Celler
performance legal or any type of executive that that can that has the authority to tap the head
of seller performance or legal so otherwise I feel like they just like bouncing your emails
to a machine and then they have some program and send you email back it's not a human uh who
actually made a decision and communicate right yeah it's very frustrating um the proc whole
process was very stressful very process very very difficult well I I I don't want to take
up too much time I think that it is great to have you and I in front of a camera together yeah okay
last part is to to think yeah we will but first I want to say if anyone this is a rare appearance I
think it's really good if everyone everyone wants Jennifer to be in front of a camera more often you
should say more Jennifer in the comments because I think we need to drag her in front of the camera
she has so many great insights to share and she's the inspiration and the leader of of the brands
business and my best friend and she's brilliant uh much smarter than I am I always tell everyone
but not not really him but it's good to get you in front of a camera so we we need to make sure
that that happens more often but a lot of people helped us uh get through this um first of all the
uh the outpouring of of support was overwhelming um and how many private messages you received
hundreds uh it was just yeah I I have to uh I have to say that it was it was absolutely uh
extremely humbling to know that so many of you care about us and about our our case and uh it
means a lot so first of all thank you for that uh really really shows and motivates us to continue
to do what we do MH um you we've built a lot of great relationships with a lot of great people so
uh we really do care about you and and it shows that you care about us too so thank you so much
for that um I know that uh very early on like uh Chris McCabe um uh offered the help and was
helping us escalate to several of his contacts with and helped us write some some actions uh Lori
thank you for your your connection uh Yale um uh cabilly uh and her team at cabilly law they they
helped us uh Jeff you know who you are thank you so much for all of your insights and help Isabella
for reaching out and there's so many people but the hundreds and of people that reached out that
commented that that tagged people that shared our what what we were going through um all of
it was helpful because I know that at some point they must have been overwhelmed with who is this
Brandon guy and why is every single senior person that works at Amazon getting getting uh personal
contacts or getting favors called in and um it's been a rough couple days a lot of sleepless nights
I mean I was I was here at the office till 3 four 5 in the morning and just uh you know
breaking down not really knowing what to do so um thank you to everyone watching that helped
and for caring and we're looking forward to seeing you guys and to to helping you and continuing to
help you yeah absolutely and uh CU wnes count is taking down right I'm really thinking about like
if it's down forever and what our life will looks like right but I think I I getting to conclusion
is probably like we can be like even stronger right and then because we have all the people
that around us um and uh and we know like we're doing something right and with all the abilities
that we learn and all the skills that we gain and from the journey and I'm I'm confident that
if all the business going down we can start from from scratch and then build another maybe greater
business right like I so this is what I thought in the past three days um so so it's because
it's not like an gambling money that we win and from one night it is a business that we built in
the past decades and I think is not the business itself it is um the uh the skill set capabilities
and the people that we we build around us and bring us to um this this level and I think we
should we definitely have more room to grow and I hope like um all of you guys like you know can
grow and with us and we help each other and we motivate each other and I think that's uh uh the
purpose that we um building up the community right so do you have any thought about that
I'm just a little overwhelmed I think um absolutely I this also we didn't talk about it
but it we we spoke about it privately about maybe we need to recalculate what the upside of growing
a business too big is um you know like the risk of of having a large all of your eggs in one basket
is too great so maybe we should have more brand like move Our Brands into different accounts with
different entities and um only bring them to such a a certain size maybe there's an optimal size to
to operate under so we we have and different channels as well right so definitely multi
Channel as well yeah so there's a lot for us to think about and I'm sure we'll share and and talk
about our journey and what we decide and why and and we're always open to learning uh from you guys
as well so looking forward to your feedback and seeing you at events um hopefully we'll see you
guys soon so thank you you yeah I wish like an Amazon might change a little bit because I think
we do we do appreciate that they offer a lot of people um you know especially someone who does not
have many money to start a business like you know brand and me and to to start a Ecommerce business
and uh and we can reach out to all the customers that's probably going to spending tons of money
that if you're doing our own marketing to reach and then they make fulfilling and much easier so I
think like in all those things that we really push Amazon they offer that planform but I think like
uh um maybe they can do a little bit better to like a reduce at least like reduce the risk um for
for the saries especially uh like us that we are working for like a decades to building up uh this
business in one account because we have confidence we are not doing anything um not uh compliance
not complying right and then it's really surprise for us and no can get shut down yeah our idea was
with with the margins getting smaller to perhaps grow Beyond a point where we could be purchased
by strategic so if we could bring the account from 25 million to 100 million this opens this
toy brand up to a much bigger acquisition that's based more on revenue and less on the margin and
maybe we have to rethink that strategy or that decision because that that would be way too risky
for us given the current state of Amazon but we maybe we can be an agent for Change and and and
continue to have these a lot of doors open a lot of relationships were made and and uh I think that
we can use this this opportunity to learn from it and maybe maybe help affect change yeah exactly so
we do have EMP empathy about like at Amazon side right and they doesn't um doesn't want
to uh take responsibility or like take taking the risk and for for the seller selling a counterfeit
product and if it is uh true right so they prefer to uh you know close the seller account and then
they do the investigation and then they for sure there not isue when they open it back again um
but it's really the risk for the seller right uh I think they can do something a bit better about
when they receive a a complaint and then certain information has to be provided because the the
person that who's complaining they just like write a very long emails and just complaining you know
there's no so like an Evidence um so maybe you can you know Amazon because we as a c invest a
lot on legal and I think Amazon is a big company can put like better legal team and actually uh
take a look and put some I wouldn't say better legal team I said just more effective processes
around the way evaluate because some of the senior legal reps helped us the legal team at the seller
side right not you know the other right the review process and the the ability Empower them to make
a decision I think there's an apex program for so we'll get into the lessons later when we actually
talk about this but there's an apex program where you can challenge some issues around patents but
there's nothing for trademarks yet and I think that if they put that into place maybe it'll make
this faster or better but the problem is that takes weeks so at the very least you're down
for weeks so people that use this and abuse these systems to weaponize these systems against sellers
that won't change because it can kill a listing regardless in the future so there has to be a
faster way to make decisions um luckily we you know we were down for a few weeks we'll see what
the results are to the long-term health of the three SKS that we're down mhm all of our listings
uly only down for a couple days but I think uh now we have we have to get back to work and figure it
out yeah I'm thinking about like an other Sal it's not like Brandon have so many followers and then
connections and then we can ask uh make it that uh the process much faster and then they probably
going to wait wait for a couple weeks right and then well I heard I heard from personal stories
people commenting and people messaging me directly that they were down for months like seeing a
similar situation yeah I think like that's not fair for for for for the seller and it's really
discouraging entrepreneur to um you know trying to to building a a business and especially the
building business than by doing the right thing MH um so better yeah we're very lucky processed yeah
okay well I'm glad we were able to do this video together and thank everybody and thank you guys so
much yeah thank you thank you for inviting me love you love you too okay thank you everybody m byebye
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