CSB: Civil Service Bureau, Bahrain | Customer Testimonial

Summary

Bahrain’s government is leveraging the Corporator platform to align its strategies with the Bahrain 2030 Vision. By using the balanced scorecard methodology, the platform unifies entities across different levels, from top leaders to civil servants. This technology helps track key performance indicators (KPIs) and initiative statuses, ensuring cohesive progress toward national goals. With a user-friendly interface and robust support, the system enables quick decision-making, data-driven actions, and seamless communication, supporting Bahrain’s strategic development through improved management and performance tracking.

Takeaways

• 😀 The Director-General's focus is on aligning government strategies with the Bahrain 2030 vision.
• 😀 The Civil Service Bureau was uncertain whether all government entities' strategies were aligned with the 2030 vision.
• 😀 The Balanced Scorecard methodology was selected to ensure alignment across all government entities and their strategies.
• 😀 The aim is to unify government entities towards the same goal using a solid technological platform for communication.
• 😀 The corporator platform was chosen for its ability to facilitate communication and alignment across different entities.
• 😀 A solid technology system is crucial for managing data, reviewing KPIs, and tracking initiatives in the project.
• 😀 Entities without proper technology have faced pitfalls when implementing the Balanced Scorecard framework.
• 😀 The system selected will allow users at all levels, from Prime Minister to regular employees, to interact with the strategy.
• 😀 Around 50,000 civil service employees will use the platform, from decision-makers to regular users.
• 😀 The platform enables quick actions and notifications, such as email alerts, when KPIs fall below expected thresholds, facilitating immediate decision-making.

Q & A

What is the main goal of the initiative described in the transcript?

The main goal is to ensure that all entities within the government are aligned towards the Bahrain Vision 2030 using a unified strategy and system, primarily through the implementation of the Balanced Scorecard methodology.

Why did the civil service bureau choose to use the corporator platform?

The corporator platform was chosen because it is a leader in the Balanced Scorecard framework and offers a user-friendly interface, which was crucial for cascading strategies across various government entities and ensuring ease of use for a large number of users.

How does the corporator platform help in achieving the vision of Bahrain 2030?

The platform helps by unifying all government entities under the same strategy framework, allowing them to communicate effectively, manage data, and track progress towards the Bahrain Vision 2030 using a common system.

What role does technology play in the success of this project?

Technology plays a critical role in managing large volumes of data, supporting the Balanced Scorecard methodology, tracking KPIs, and ensuring that initiatives are updated regularly, which makes the implementation of the strategy more effective and streamlined.

What challenges were anticipated in the implementation of the Balanced Scorecard without technology?

Without technology, implementing the Balanced Scorecard would be challenging due to the complexity of managing large datasets, ensuring regular updates, and avoiding potential pitfalls that can arise from manual tracking and reporting.

How will the Balanced Scorecard be cascaded across different levels of the government?

The Balanced Scorecard will be cascaded from the Bahrain Vision 2030 to the civil service vision, then down to the sectoral and ministry levels, ultimately drilling down to the individual level, ensuring alignment at every stage.

How many users are expected to interact with the corporator platform?

Approximately 50,000 civil service employees will interact with the platform, with users ranging from high-level decision-makers like the Prime Minister and Deputy Prime Minister to regular staff members.

How does the corporator platform facilitate decision-making?

The platform allows decision-makers to track KPIs and initiatives in real time, receiving alerts when any entity or individual has underperformed (e.g., a red flag), enabling them to take immediate action to address issues.

What kind of support does the system offer to users?

The corporator platform provides constant support to users, ensuring that they can resolve any issues promptly and continue to use the system efficiently for monitoring and managing their strategies.

Why is the ease of use important for the corporator platform in this project?

The ease of use is crucial because the platform will be used by a wide range of users, from high-level officials to operational staff, ensuring that everyone can efficiently access, understand, and interact with the system to achieve the project goals.