'Pleased to meet you' – Introductions in business settings | Business of English #1 | ABC Australia
Summary
TLDRThis script from 'The Business of English' focuses on essential business etiquette in English-speaking environments. It covers the art of introductions, using phrases like 'Hello, I don't think we've met' and 'Pleased to meet you', and the importance of exchanging names and job positions. It also touches on the transition from formal to informal address, the use of titles, and how to introduce people effectively in a business setting. The script is an educational guide to making professional connections and navigating social interactions in business.
Takeaways
- 😀 Greeting someone new in a business setting typically starts with a simple 'Hello' and an introduction of oneself.
- 🤝 When meeting someone for the first time, it is customary to shake hands as a part of the introduction.
- 🏢 Inquiring about someone's company and position is a common way to initiate a conversation and understand their professional background.
- 🔎 Different ways to ask about someone's company include 'What company are you from?', 'Which company do you represent?', and 'What's your line of business?'
- 📈 Describing one's job involves stating 'I am' or 'I'm' followed by the job title, which helps in establishing professional identity.
- 💼 When asked 'who you work for', it's helpful to mention both the company and your specific role within it.
- 📚 Using formal titles such as Mr., Mrs., or Ms. is appropriate in initial introductions, but it's common to transition to first names as the interaction becomes more informal.
- 🗣️ Introducing others involves stating full names and positions, which helps in setting the context for further conversation.
- 👋 Phrases like 'How do you do?' and 'Nice to meet you' are formal greetings used in introductions and can be practiced for professional interactions.
- 🔍 Providing information about oneself proactively can make conversations more relaxed and help in building rapport in business meetings.
Q & A
How does Sam introduce himself to Victor when they first meet?
-Sam introduces himself by saying 'Hello, I don't think we've met. Sam Eriks.' This is a polite way to initiate a conversation with someone new.
What is the significance of the phrase 'Pleased to meet you' in this context?
-The phrase 'Pleased to meet you' is a formal greeting used by both Victor and Sam when they introduce themselves to each other, indicating a polite and professional tone.
What does Victor reveal about his company when asked about it?
-Victor reveals that he is from OceanWide, a company that is expanding rapidly and for which he is the sales representative for the region.
How does Sam describe his own company and position?
-Sam describes himself as the CEO of a small export and packaging company that specializes in seafood, indicating that he works for himself.
What are some alternative ways to ask about someone's company affiliation as demonstrated in the script?
-Some alternative ways include asking 'What company are you from?', 'Which company do you represent?', and 'What's your line of business?'
What is the Western tradition when meeting someone for the first time in a business context?
-The Western tradition is to shake hands when meeting someone for the first time in a business context.
How does the script suggest handling the use of formal titles versus first names?
-The script suggests that after the initial introduction with formal titles, it's more comfortable to use first names, especially in less formal situations, as demonstrated when Victor asks Sam to call him by his first name.
What is the importance of providing information about oneself before being asked in a business meeting?
-Providing information about oneself before being asked can make the conversation more relaxed and help establish rapport with the other party.
How does Sam introduce Victor to Lin in the script?
-Sam introduces Victor to Lin by stating his full name, position, and company, and then introduces Lin in the same manner, ensuring both parties know enough about each other to start a conversation.
What is the significance of the phrase 'How do you do' in the context of introductions?
-The phrase 'How do you do' is a formal way of greeting someone during introductions, as used by Lin when she meets Victor.
What are some phrases that the script suggests practicing for introducing oneself and others in a business setting?
-Some phrases to practice include 'Hello, I don't think we've met', 'And what company are you from?', 'Let me introduce you to someone', 'Pleased to meet you', 'Who do you work for?', 'Please call me [first name]', 'I'm very well thank you', and 'How do you do?'
Outlines
🤝 Business Introductions and Greetings
This paragraph introduces the scenario of a business meeting where Sam Eriks and Victor Tang meet for the first time. They exchange greetings and introduce themselves, with Sam mentioning his own company specializing in seafood export and packaging. The paragraph also covers the importance of using formal greetings like 'Pleased to meet you' and the Western custom of shaking hands. It provides phrases for asking about someone's company and position, and emphasizes the value of sharing information proactively to ease conversation.
🔍 Navigating Formality in Business Interactions
The second paragraph delves into the nuances of using formal titles versus first names in business settings. It illustrates how Victor invites Sam to use his first name after the initial formal introduction, indicating a shift to a less formal interaction. The paragraph also demonstrates how to introduce people to each other, highlighting the importance of sharing full names and job positions to facilitate a meaningful conversation. It includes the use of phrases like 'How do you do?' for formal greetings and provides guidance on making introductions that make both parties feel comfortable.
Mindmap
Keywords
💡Introduction
💡Pleased to meet you
💡Sales Representative
💡CEO
💡Export and Packaging Company
💡Competitive Market
💡Formal Titles
💡Introduction Phrases
💡Position
💡How do you do
💡Business of English
Highlights
Introduction of self and others using the phrase 'Hello, I don't think we've met.'
Formal greeting with 'Pleased to meet you' and the importance of stating one's name.
The Western tradition of shaking hands as part of the introduction process.
Inquiring about someone's company affiliation using various questions like 'What company are you from?'
Describing one's position using formal titles such as 'I'm the sales representative for this region.'
The significance of stating one's job role when asked 'Who do you work for?'
Using the phrase 'Please call me [first name]' to transition to a less formal interaction.
Introduction of colleagues using full names and positions to facilitate conversation.
The four-part structure of a proper introduction: full name, position, company, and job role.
Using the phrase 'How do you do?' as a formal greeting in business settings.
Responding to 'How do you do?' with 'I'm very well thank you.'
The importance of using a falling tone when asking questions in English to sound friendlier.
Offering information about oneself proactively to make conversations more relaxed.
Practicing introduction phrases with characters Sam, Victor, and Lin to enhance communication skills.
Reviewing phrases for self-introduction and introducing others in a business context.
The significance of using full names and positions when introducing someone to ensure comfort and clarity.
Concluding the session with a reminder to share information about oneself and to use full names when introducing in English.
Transcripts
Thank you very much.
Hello, I don't think we've met. Sam Eriks.
Victor Tang. Pleased to meet you.
And what company are you from Mr Tang?
OceanWide. I'm the sales representative for this region.
Ah yes. I know your company. Your business
is expanding very rapidly at the moment.
Yes, we're doing quite well. And yourself? Who do you work for?
Actually I work for myself. I'm the C.E.O.
of a small export and packaging company. We specialise in seafood.
It's a growing market.
Yes, but a very competitive one Mr Tang.
Please call me Victor.
Sam. Victor, let me introduce you to someone.
Lin this is Victor Tang he's the regional rep. for OceanWide. This is Lin
Chan, my sales manager.
How do you do Mr Tang?
I'm very well thank you. Nice to meet you Ms Chan.
And you.
Can I get you another drink?
Thank you.
Let's look at introductions. First how
did Sam introduce himself to Victor who he didn't know?
Hello, I don't think we've met.
Sam Eriks.
Victor Tang.
Pleased to meet you.
Sam said hello. We can say hello in most situations. He also said I don't think we've met. This
is a good phrase to use if you want to meet someone new. Practise saying Hello, I don't
think we've met, and then say your name. Hello. I don't think we've met
Victor Tang.
Pleased to meet you. Victor replied by saying his name and pleased
to meet you. Pleased to meet you is a good formal greeting for most situations. After
Sam introduces himself, say your name, and 'pleased to meet you'.
Hello, I don't think we've met. Sam Eriks.
Pleased to meet you.
And the Western tradition is to shake hands when you meet someone. Usually, when we first
meet someone in a business situation, we want to find out what they do - what their job,
or position is. Let's see how Victor and Sam do this.
And what company are you from Mr Tang?
OceanWide. I'm the sales representative for this region.
Ah yes. I know your company. Your business is expanding very rapidly at
the moment.
Yes, we're doing quite well. And yourself? Who do you work for?
Actually I work for myself. I'm the C.E.O.
of a small export and packaging company. We specialise in seafood.
Sam asks and what company are you from? There are a few different ways you could ask this
question: Let's try some of them: What company are you from?
Which company do you represent?
What's your line of business?
Now you try answering Sam's question with your own answer, saying what company you are
from... And what company are you from?
Ah yes, I know that company.
And you can be more specific by asking about someone's job. Practise these...
And what's your position there?
And what do you do there? Position means the same as job, but it's a
more formal term. Listen to how both Sam and Victor describe their positions:
I'm the sales representative for this region.
I'm the C.E.O. of a small export and packaging company.
We describe our job by saying I am or I'm and then naming the position. Notice that
Sam says he is the C.E.O. or Chief Executive Officer of his company. When someone asks
who you work for, it can be useful to also tell them what your job is. When meeting someone,
it helps them if you offer information before they ask. This makes the conversation more
relaxed. Now Sam is going to ask you who you work for and what your position is - answer
his questions with your own answers: And what company are you from?
I'm from... Ah yes, I know that company.
And what's your position there? I'm the...
Oh really. That's interesting. Now, the business of names. Should we use
formal titles, such as Mr, Mrs or Ms, or should we use informal, more familiar names. Let's
see how Victor solves this problem: It's a growing market.
Yes, but a very competitive one Mr Tang.
Please call me Victor.
Sam.
Sam uses Victor's formal title - Mr Tang. But Victor says Please call me Victor. Now
that they have met, it's more comfortable for them to use each other's first names - at
least in this less formal situation. Practise saying Please call me, and your first name
after Sam's statement. Yes, but a very competitive one Mr Tang.
Please call me... Sam introduces Victor to someone else. Let's
watch how he does this. Victor, let me introduce you to someone.
Lin - this is Victor Tang - he's the regional
rep. for OceanWide.
This is Lin Chan, my sales manager.
How do you do Mr Tang?
I'm very well thank you. Nice to meet you Ms Chan.
Sam says let me introduce you to someone. This is a very useful phrase. Practise saying
it after Sam: Let me introduce you to someone.
When Sam introduces Lin, he has four pieces of information. Listen carefully to what they
are: This is Victor Tang, he's the regional
rep. for OceanWide.
This is Lin Chan, my sales manager. Did you hear the four parts of Sam's introduction?
First, he told Lin Victor's full name. Second,
he told her what Victor's position was and his company name. Third, he introduced Lin
using her full name, and finally he told Victor what Lin's job was. This way both Victor and
Lin know enough about each other to start a conversation. When introducing people at
a function, it's important to try to make them feel comfortable.
Finally, listen again to how Lin and Victor
greet each other: How do you do Mr Tang?
I'm very well thank you.
Nice to meet you Ms Chan.
And you. Lin uses the phrase how do you do. Practise
this phrase: How do you do?
I'm very well thank you. How do you do is another formal phrase for
introductions. Victor replies with a formal phrase too I'm very well thankyou. Practise
this after Lin's question. How do you do Mr Tang?
I'm very well thank you. If someone says How do you do? or How are
you? we usually say I'm very well thankyou.And we could ask them how they are, by saying
How do you do? or How are you?
Let's review some of the phrases we've learnt today, for introducing yourself and other
people. Practise the phrases with our characters Sam, Victor and Lin.
Hello, I don't think we've met.
And what company are you from?
Let me introduce you to someone.
This is Lin Chan, my sales manager.
Pleased to meet you.
Who do you work for?
Please call me Victor.
I'm very well thank you.
How do you do Mr Tang?
Nice to meet you. Remember, when meeting people, tell them something
about yourself before being asked.
When you ask people questions about themselves in English, use a falling tone - it sounds
friendlier. Instead of Who do you work for? (upward inflection)
Who do you work for? (downward inflection)
And when introducing a colleague, or someone you've met, use the full names of both people,
and their positions.
And that's all for today on The Business of English. I'll see you next time.
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