Making and Taking Simple Telephone Message

Summary

This video focuses on learning English in a fun and engaging way, with Nanda guiding viewers through important phrases for making and receiving business phone calls. It covers professional etiquette in handling calls, including how to introduce oneself, take and leave messages, and connect calls in a business environment. Nanda explains key expressions and examples in both English and Bahasa, making it easy for learners to understand. The lesson emphasizes the importance of clear communication, proper tone, and professional behavior during phone interactions, especially in business contexts.

Takeaways

• 📚 Prepare necessary materials like notebooks and tools before starting your English lessons.
• 🗣️ The lesson focuses on professional phone call etiquette, particularly for business situations.
• 📞 When making a business call, introduce yourself and state the purpose clearly.
• 🤝 Use a friendly and polite tone when answering business calls; avoid letting the phone ring more than three times.
• 🏢 Always mention the company name when answering a business call so the caller knows they've reached the correct place.
• ❌ If the intended recipient of the call is unavailable, provide a clear reason and offer to take a message.
• ✍️ When taking a message, gather key details such as the caller's name, phone number, time, and the message itself.
• ⏳ Use polite phrases like 'hold the line' or 'one moment please' when asking the caller to wait.
• 🔗 For connecting calls, use formal phrases like 'I will connect you now' or 'you will be connected to extension...'.
• 📩 If you're unable to reach someone, leave a phone message with clear instructions for a return call.

Q & A

What is the main purpose of the video?

The main purpose of the video is to teach viewers how to communicate effectively over the phone in a business setting using English.

What should viewers prepare before starting the lesson?

Viewers should prepare a notebook, writing tools, and their English textbook to help support their learning during the lesson.

What is the recommended way to start a business phone call?

When making a business phone call, it is recommended to state your identity and the purpose of your call clearly and concisely, for example, 'Hello, my name is Nanda. I’d like to speak to Ms. Sarah.'

Why is it important to answer business calls promptly?

It is important to answer business calls promptly to demonstrate professionalism and respect for the caller, as business calls are usually important. Calls should not ring more than three times before being answered.

How should you greet someone when answering a business phone call?

When answering a business phone call, you should use a formal greeting and state the name of your company, such as 'Good morning, Bakti Idhata Vocational High School. How can I help you?'

What should you do if the person the caller is trying to reach is unavailable?

If the person is unavailable, you should politely inform the caller with a reason, such as 'I’m sorry, Ms. Sarah is in a meeting at the moment.' Then, you can ask if they would like to leave a message.

What key information should be collected when taking a message?

When taking a message, it's important to collect the caller's name, their phone number, the time of the call, and the content of their message, and relay it promptly.

What phrase can be used to ask someone to wait while connecting a call?

To ask someone to wait while connecting their call, you can say phrases like 'Could you hold the line, please?' or 'One moment, please. I’ll check if they are available.'

How can you professionally connect a caller to another person in the company?

You can professionally connect a caller by saying, 'I will connect you now' or 'You will be connected to extension 123 shortly.'

What should you do if you can't reach the person and need to leave a message instead?

If you can't reach the person, you should leave a message using a phrase like, 'Please tell Ms. Sarah that I called and ask her to return my call at this number: 0857 40111.'