TESDA TRAINING NC 2 ! BUTLER SERVICE IN HOTEL! HOUSEKEEPING TRAINING AND ROOM ATTENDANT .

Summary

In this video, a hotel butler provides a detailed tour of a guest's room, explaining the various amenities and features. The guest is shown the key card for their room, which controls the room's facilities. The butler highlights the television, mini-fridge, and work area, while also showcasing the bathroom, which includes a bathtub, shower with temperature controls, and a glass sink. Additionally, the butler emphasizes the use of the key card for activating room features and reminds the guest of charges for consumed items. The tour is accompanied by soft background music, creating a welcoming and informative atmosphere.

Takeaways

• 😀 The guest receives a key card for their room and is introduced to their personal Butler.
• 😀 The room is located on the second floor, and the guest is guided to their accommodation.
• 😀 The Butler explains that inserting the key card activates the room's facilities.
• 😀 The room includes an HD television with 89 channels, and the Butler checks its functionality.
• 😀 A mini-refrigerator is available, stocked with chocolate and water, but consumption will incur additional charges.
• 😀 The room features a work desk, mirror, and sofa for relaxation and work.
• 😀 The bathroom includes a towel rack, a bathtub, and a shower with options for hot or warm water.
• 😀 The guest can adjust the water temperature in the shower by pressing different buttons for hot or warm water.
• 😀 A glass sink area is available in the bathroom along with the mirror.
• 😀 The Butler asks if the guest needs anything further, ending the room introduction.

Q & A

What is the first thing the hotel staff provides to the guest upon arrival?

The hotel staff provides the guest with a key card for room access and a personal butler service introduction.

How does the key card work to activate the room's facilities?

The key card, when inserted into the slot, automatically turns on all the facilities in the room.

What amenities are available in the hotel room for the guest?

The room features an HD television with 89 channels, a mini refrigerator, a night table, a mirror, a sofa, a bathroom with a towel rack, bathtub, shower, and a glass sink area.

What should the guest know about the mini refrigerator?

The mini refrigerator contains chocolate and bottled water, but if the guest consumes any items, it will incur charges to their account.

How does the guest control the water temperature in the bathroom?

To enjoy hot water, the guest can press the red button. For warm water, they should press the white button.

What items are provided for the guest's comfort in the bathroom?

The bathroom contains a towel rack, a place for towels, a bathtub, a shower, a mirror, and a glass sink area.

What function does the night table serve in the room?

The night table is provided for the guest to work or study while in the room.

Is there any specific mention of the room's television capabilities?

Yes, the room is equipped with an HD television offering 89 channels for the guest to enjoy.

How does the hotel staff ensure the guest's comfort during the room tour?

The staff thoroughly explains the features of the room, demonstrating how to use key facilities such as the key card, refrigerator, television, and bathroom controls.

What final question does the staff ask the guest at the end of the room introduction?

The staff asks the guest, 'Is there anything else you need?' to ensure all their needs are addressed.