FINAL PERFORMANCE TASK- OVERBOOKING
Summary
TLDRThe script details a customer's reservation and stay at the Estrella del Norte hotel, which is disrupted by a room issue. The guest, Miss Zaira Monteverde, is accommodated at a sister hotel, the Diamond Blue Hotel Resort, where she enjoys various amenities and services. The narrative includes interactions with hotel staff, check-in and check-out procedures, and highlights the guest's positive experience despite the initial setback.
Takeaways
- 🏨 The caller, Zaria Monteverde, is reserving a deluxe queen room at the Estrella del Norte hotel for six nights and seven days from December 23 to December 30, 2021.
- 🚗 Zaria arranges for transportation with a Mercedes multi-purpose van upon arrival and a Mercedes S-Class for departure.
- 💳 Zaria confirms her reservation by providing her personal details and credit card information for a guaranteed booking.
- 🚨 Due to a mechanical issue in Zaria’s reserved room, the hotel offers to move her to a sister hotel, the Diamond Blue Hotel Resort, with an upgrade.
- 💼 Zaria checks in at the Diamond Blue Hotel Resort, where she receives a room number, key card, and information about complimentary breakfast, the spa, and the rooftop swimming pool.
- 🍽️ Zaria orders room service (tea and croissant) and is assisted by the bellman at the hotel.
- 💡 Zaria is informed about the hotel’s club membership program, which offers exclusive services such as access to the restaurant, gym, spa, and conference rooms.
- 🛎️ Zaria checks out of the Diamond Blue Hotel Resort, verifies her charges, and settles her bill using a credit card.
- 🧳 Zaria leaves her luggage in the storage facility while going out to eat and later retrieves it before departure.
- ✈️ The hotel arranges for a Mercedes S-Class to take Zaria to the airport at 2 p.m., concluding her stay.
Q & A
What is the name of the hotel where the reservation was initially made?
-The initial reservation was made at Estrella Del Morta Hotel.
Why was the guest's room at Estrella Del Morta Hotel unavailable upon arrival?
-The guest's room was placed out of service due to a burst pipe in the bathroom causing flooding.
What was the guest's original date of arrival at Estrella Del Morta Hotel?
-The guest's original date of arrival was December 23, 2021.
How many nights was the guest originally planning to stay at Estrella Del Morta Hotel?
-The guest was planning to stay for six nights and seven days.
What type of room did the guest reserve at Estrella Del Morta Hotel?
-The guest reserved a Deluxe Queen room.
What was the rate for the Deluxe Queen room at Estrella Del Morta Hotel?
-The rate for the Deluxe Queen room was $345.
What was the guest's flight code and time for arrival at Estrella Del Morta Hotel?
-The guest's flight code for arrival was PR2345 at 12 PM.
What type of car did the guest request for transportation upon departure from Estrella Del Morta Hotel?
-The guest requested a Mercedes S-Class for transportation upon departure.
What was the guest's special request for the room at Estrella Del Morta Hotel?
-The guest requested an alcoholic beverage.
What was the name of the sister hotel the guest was transferred to after the initial reservation issue?
-The guest was transferred to Diamond Blue Hotel Resort.
What was the guest's room number at Diamond Blue Hotel Resort?
-The guest's room number at Diamond Blue Hotel Resort was 1105.
Outlines
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