How Restaurant Ordering System works?

Summary

The Lemon Jet restaurant ordering solution enhances efficiency by using a mobile app for waiters to take orders, instantly updating the bar, kitchen, and billing systems. The bartender and chef receive notifications, track time taken for tasks, and confirm completion, ensuring beverages and food are served promptly. This streamlined process reduces delays, clarifies staff responsibilities, and improves service quality. The result is higher customer satisfaction, better employee performance evaluation, faster table turnover, and positive social media feedback. The system also helps management track delays and take corrective action, benefiting both staff and customers.

Takeaways

• 😀 Waiters use the Lemon Gen mobile application to take customer orders, which are sent directly to the bar and kitchen dashboards.
• 🍹 The bartender receives orders through the app, calculates preparation time, and notifies the waiter once the beverage is ready.
• ⏱️ The Lemon Gen system tracks time from order acceptance to beverage preparation and delivery, ensuring timely service.
• 🍽️ The chef receives food orders through the app, accepts them, and allocates dishes to the cooking line for preparation.
• 🔔 Once the food is ready, the chef notifies the waiter by pressing 'done,' which triggers an alert to the waiter’s smartphone.
• 🥂 Time taken to prepare both beverages and food is calculated, helping maintain efficiency and quality service.
• 📲 Waiters are notified on their smartphones when drinks and food are ready, ensuring seamless coordination.
• 🏅 Daily delay reports are generated for management, highlighting delays, causes, and responsibility, which aids in taking corrective actions.
• 🍴 The system helps restaurants serve food and beverages on time, improving customer satisfaction and experience.
• 💼 The solution promotes clear roles and responsibilities between front-of-house and kitchen staff, reducing conflicts.
• 🌟 Restaurant owners who use Lemon Gen see improved employee performance, higher table turnover, and better customer reviews on social media.

Q & A

What is the primary function of the Lemon Jen mobile application in a restaurant?

The Lemon Jen mobile application is used by waiters to take customer orders, which are then automatically processed and sent to the bar, kitchen, and billing system.

How does the system track the time taken during the order preparation process?

The system tracks the time by calculating the duration between each stage: order acceptance by the bartender/chef, beverage/food preparation, and delivery to the customer.

What happens when a bartender receives a VOT (Voucher of Transaction)?

When a bartender receives a VOT, it appears on the dashboard, and the bartender accepts the order. The system then tracks the time taken to prepare the beverage and sends a notification once it's ready.

What is the role of the chef in the Lemon Jen system?

The chef receives the order (Coyote), accepts it, allocates the dish preparation to a cook, and once the food is ready, confirms it, triggering a notification to the waiter.

How are delays in the restaurant tracked?

The system generates daily delay reports, indicating how many customers experienced delays, what caused them, and who was responsible, allowing management to take corrective actions.

What are the benefits of using the Lemon Jen system in a restaurant?

The system ensures on-time food and beverage service, clear authority and responsibility, better staff evaluation, higher table turnover, and improved customer satisfaction, leading to positive social media reviews.

What kind of challenges did the first restaurant face before using the Lemon Jen system?

The first restaurant experienced issues like longer waiting times, conflicts between staff, unidentified delay causes, poor employee performance evaluations, and dissatisfied customers.

What impact did the Lemon Jen system have on the second restaurant?

The second restaurant enjoyed benefits such as on-time service, clear staff responsibilities, better staff performance evaluation, and higher customer satisfaction with positive feedback on social media.

How does the management use the delay reports generated by the system?

Management uses the delay reports to identify the causes of delays, who caused them, and take corrective actions to improve service and staff performance.

What happens once the waiter receives a notification that the beverage or food is ready?

Once the waiter receives the notification, they are responsible for picking up the food or beverage, and the time taken to pick up the item is also tracked to ensure timely service.