How To Remove Negative Reviews on Amazon With Chat

Summary

In this informative video, the host outlines a strategy for removing negative reviews from Amazon listings using AI technology, specifically Chat GPT. The process is compliant with Amazon's terms of service and involves training Chat GPT to act as an Amazon compliance officer. The AI reviews negative reviews to identify those that violate buyer terms, which can then be reported to Amazon for removal. The video provides a step-by-step guide on how to implement this strategy, including using the Helium 10 Chrome extension to filter and export reviews, and submitting a case to Amazon for review removal. The host emphasizes the importance of maintaining a high star rating for conversion rates and offers assistance through their agency, Profitable Pineapple Ads, for those interested in professional help. The video concludes with a call to action for viewers to engage with the content and subscribe for more valuable insights.

Takeaways

• 🚫 Using Chat GPT to identify and remove negative reviews from Amazon listings is 100% compliant with Amazon's terms of service.
• 📜 Buyers also have a terms of service when they leave a review, which includes a set of rules that they must comply with.
• 🤖 Prompting Chat GPT to act as an Amazon compliance officer can help identify reviews that violate the buyer's terms of service.
• 📉 Negative reviews can significantly impact conversion rates, so removing them can help improve the listing's performance.
• 💡 The strategy was ideated by Jordan Wertz, CEO of the agency, and further developed by Becca and Josh Hadley.
• 💰 Some agencies charge $500 per review removal with a minimum of 500 reviews, but the speaker's agency offers this service without minimums or high fees.
• 📈 The goal is to increase the product's rating from 4.2 to 4.3 stars, which can double the conversion rate.
• 📝 The process involves uploading negative reviews to Chat GPT, analyzing them for policy violations, and then opening a case with Amazon to get the reviews removed.
• 📋 A step-by-step SOP (Standard Operating Procedure) is provided in the video description for those who want to do this themselves.
• 👥 It's recommended to delegate this task to a Virtual Assistant (VA) to save time and focus on higher-level business activities.
• 📈 Improving the product rating from 4 stars to 4.5 stars can have a significant impact on conversion rates and overall brand success.

Q & A

What is the main topic of the video?

The video discusses how to use AI, specifically Chat GPT, to identify and eliminate negative reviews from Amazon listings in a compliant manner.

Why is it important to remove negative reviews from Amazon listings?

Negative reviews can significantly hurt conversion rates. By increasing the overall star rating to 4.5 or above, the listing can potentially double its conversion rate.

What role does the buyer's terms of service play in this process?

The buyer's terms of service include rules that, if not followed, allow for reviews to be removed. The process leverages these rules to identify non-compliant reviews.

Who came up with the strategy mentioned in the video?

Jordan Wertz, the CEO of the agency featured in the video, is credited with ideating this strategy, although others have also contributed to its development.

How does the video suggest utilizing Chat GPT in this process?

The video suggests programming Chat GPT to act as an Amazon compliance officer, analyzing reviews to determine if they violate the buyer's terms of service.

What is the significance of the Helium 10 Chrome extension in the process?

The Helium 10 Chrome extension is used to filter and export negative reviews from an Amazon product listing, which can then be analyzed by Chat GPT.

What is the recommended approach for business owners to handle review removal?

The video suggests that business owners should delegate this task to a virtual assistant (VA) or outsource it to an agency, rather than doing it themselves.

What is the potential impact on a brand if negative reviews are removed?

Removing negative reviews can increase the brand's star rating, which in turn can significantly improve conversion rates and overall sales performance.

How does the video propose to handle the actual review removal process with Amazon?

After identifying non-compliant reviews using Chat GPT, the video outlines a step-by-step process of submitting a case to Amazon with the necessary details and evidence to get the review removed.

What is the cost associated with the agency's service for review removal?

The agency does not have a minimum number of reviews required for removal and does not charge $500 per review removal, unlike some others. The exact cost is not specified in the script.

Why is it suggested to use a VA for this task?

Using a VA can save the business owner significant time and effort, allowing them to focus on higher-level tasks like strategic planning and business development.

What is the incentive for a VA to perform review removal tasks?

The video suggests paying the VA on commission, such as $10 per review removed, which provides a financial incentive for the VA to be efficient and effective.

Outlines

00:00

🛒 Using Chat GPT for Amazon Review Compliance

This video outlines a strategy for removing negative reviews from an Amazon listing using Chat GPT to ensure they comply with Amazon's terms of service. The process involves prompting Chat GPT to act as an Amazon compliance officer, reviewing buyer's terms of service, and identifying non-compliant reviews. Once identified, a case is opened with Amazon for review removal. The video also credits Jordan Wertz for the strategy's ideation and mentions Becca and Josh Hadley for their contributions. It highlights the impact of reviews on conversion rates and offers the service through the presenter's agency for clients with listings rated between 4.2 to 4.3 stars.

05:02

📋 Step-by-Step Guide to Removing Negative Reviews

The speaker provides a detailed step-by-step guide on how to use Chat GPT for analyzing and reporting non-compliant reviews on Amazon. The process includes inputting Amazon's review policy into Chat GPT, analyzing specific reviews for policy violations, and preparing a case report for Amazon with the necessary details. The video emphasizes the importance of focusing on reviews that could potentially be removed to improve the product's rating and conversion rate. It concludes with advice on delegating the task to a virtual assistant and offers help through the presenter's agency for those who need assistance.

Keywords

💡Chat GPT

Chat GPT refers to a type of AI chatbot that can simulate human-like conversations. In the context of the video, it is used to act as an Amazon compliance officer to analyze buyer reviews for compliance with Amazon's terms of service. It is a key tool in the strategy to eliminate negative reviews from an Amazon listing.

💡Amazon Listing

An Amazon listing is an online product page on the Amazon marketplace where sellers can offer their goods for sale. The video discusses how negative reviews on these listings can impact a product's conversion rate and how using Chat GPT can help in removing non-compliant reviews to improve the listing's rating.

💡Negative Reviews

Negative reviews are customer feedback that reflects dissatisfaction with a product or service. The video script outlines a method to identify and remove such reviews that violate Amazon's terms of service, which can potentially harm the product's overall rating and conversion rate.

💡Compliance Officer

A compliance officer is a role typically responsible for ensuring that an organization's activities are in accordance with laws, regulations, and internal policies. In the video, Chat GPT is prompted to simulate the role of an Amazon compliance officer to check if buyer reviews adhere to the platform's terms of service.

💡Terms of Service

Terms of Service (ToS) are legal agreements between a service provider and its users that outline the guidelines and rules for using the service. In the video, the ToS for buyer reviews on Amazon is input into Chat GPT to determine which reviews may be non-compliant and eligible for removal.

💡Conversion Rate

The conversion rate in the context of online retail refers to the percentage of visitors to a website who make a purchase. The video emphasizes the impact of review ratings on this metric, stating that a lower rating can significantly reduce the conversion rate, which is why improving the rating is a key objective.

💡Review Policy

Review policy refers to the set of rules that dictate how reviews can be posted on a platform like Amazon. The video details a process where the Amazon review policy is used as a benchmark to analyze and potentially have reviews removed if they do not meet the policy's standards.

💡Case Report

A case report in this context is a formal request made to Amazon to review and potentially remove a non-compliant review. The video script provides a step-by-step guide on how to prepare and submit a case report using information identified by Chat GPT.

💡ASIN

ASIN stands for Amazon Standard Identification Number, a unique identifier assigned to each product listed in the Amazon catalog. In the video, the ASIN is used as a reference to locate specific products when submitting a case report for review removal.

💡CSV File

A CSV (Comma Separated Values) file is a type of file used to store and transfer data. In the video, negative reviews are exported from Amazon into a CSV file for analysis by Chat GPT to determine which reviews violate the terms of service.

💡Helium 10 Chrome Extension

Helium 10 is a suite of tools for Amazon sellers that includes a Chrome extension. The video mentions using this extension to access review insights on an Amazon product page, which helps in filtering and exporting reviews for analysis.

💡VA (Virtual Assistant)

A Virtual Assistant (VA) is an independent contractor who provides administrative or personal assistance from a remote location. The video suggests delegating the task of review analysis and removal to a VA to save time and focus on core business activities.

Highlights

The video demonstrates using chat GPT to eliminate negative reviews from an Amazon listing in a compliant manner.

Buyers and sellers on Amazon are both bound by terms of service, which can be leveraged to remove non-compliant reviews.

Chat GPT is prompted to act as an Amazon compliance officer to identify reviews that violate buyer terms of service.

Negative reviews are uploaded to chat GPT for analysis, and non-compliant reviews are flagged for removal.

A case is opened with Amazon to request the removal of identified non-compliant reviews.

The strategy was ideated by Jordan Wertz, CEO of the agency, and further developed with contributions from Becca and Josh Hadley.

The process is detailed in a written SOP available to viewers, which includes acknowledgments to contributors.

The agency offers review removal services with no minimums and a different pricing structure compared to others in the market.

The technique is particularly useful for products with a rating between 4.2 to 4.3 stars, aiming to improve conversion rates.

The video provides a step-by-step guide on how to input Amazon review policy into chat GPT and analyze reviews for compliance.

The use of the Helium 10 Chrome extension is shown to filter and export negative reviews from an Amazon product listing.

Google Drive is utilized to import and manipulate the exported CSV file containing the reviews for analysis.

Chat GPT confirms its analysis of the reviews and identifies specific violations of the terms of service.

The video outlines how to submit a case report to Amazon with the necessary details and evidence to request review removal.

The presenter, Dr. Travis Ziegler, encourages viewers to delegate the task to a virtual assistant (VA) rather than doing it themselves.

The potential impact on conversion rates by increasing the product's star rating from four to four and a half stars is discussed.

The presenter offers help through his agency, Profitable Pineapple Ads, for those interested in utilizing the service.

The video concludes with a call to action for viewers to like, subscribe, and check out the next recommended video.

Transcripts

in today's show we're going to be

showing you how we're using chat GPT to

eliminate negative reviews from your

Amazon listing now this is a hundred

percent compliant according to Amazon's

terms of service now if you didn't know

the buyer's side has a compliance in a

terms of service as well and so when

they buy something and they leave a

review on a product there's actually a

terms of service that's attached to that

and if they don't comply by that terms

of service which is a bunch of rules

just like we have as sellers then we can

actually get those reviews removed and

that's what we're going to use chat GPT

for so what we're going to do is we're

going to prompt chat GPT to act like a

pretty much an Amazon compliance officer

following the buyer's terms of service

when they're leaving a review and then

what we're going to do is we're going to

upload negative reviews to that chat GPT

when it's acting like that compliance

officer and then it's going to tell us

which reviews are the ones that don't

comply with the buyers terms of service

when they're leaving a review once we

have that we're going to open up a case

with Amazon and once we open up that

case we they'll look at it and then

they'll see that it doesn't comply and

then they'll eliminate that review for

us so let me switch over to my screen

and show you exactly how we're going to

do this

now before we get started I want to just

explain that Jordan Wertz our CEO of our

agency actually came up with this

strategy now he's not the only one that

came up with it but he's the one that

kind of brought it to ideation in our

agency and we're going to start doing

this for our clients and we went to a

conference recently and Becca Hadley

actually had a written sop of this so

I'm going to have that sop down below

but I just want to give a shout out to

Becca Hadley and Josh Hadley and Becca

has a great Tick Tock following just

look up Becca Hadley Tick Tock and

you'll find her phone she's got over a

hundred thousand and then Josh Hadley

has a podcast called Ecom breakthrough

so make sure you go check out his

podcast as well and then if you want us

to do this for you in our agency there

are people out there that are charging

500 per review removal with a minimum of

500 reviews to review we don't have any

minimums we don't charge 500 if you're

interested in us doing that for you

check out the link Down Below in the

description and we can do that for you

um you just gotta fill out a quick

application process and then it comes

straight to me and then we review it and

see if we can get you started now this

is best for products that are in that

4.2 to 4.3 area and if you're kind of

teetering back and forth you know that

your conversion rate pretty much drops

in half when you go from that four and a

half looking stars to four stars and so

what we're trying to do is push that

back up to the four four and a half

Stars so that's what we're looking to do

and I'm going to show you exactly that

here in the video so let's jump in all

right so here's the SOP that's going to

be down in the description that you guys

can can check out it's going to be in a

blog post as well and those

acknowledgments that I gave earlier to

Jordan and then Becca on Tick Tock and

then Josh had the Ecom breakthrough they

helped us with this and they wrote this

up for us but let's just scroll down to

step number one we're gonna input Amazon

review policy into chat GPT so here's

your prompt it's literally going to be

this whole thing because what we did is

there's a copy and paste of the buyers

from the service when they're leaving

the review so we're going to jump over

here to chat GPT and we're going to put

that into here and then just hit execute

on it chat GPT is going to spit out some

other things for it you can see let's

see where'd it go right down here all

right so now that we have whatever chat

GPU spit out it pretty much just

repeated what the terms of service is

I'm going to just say please analyze the

following reviews and let me know which

ones

violate the terms service and it will

just kind of confirm that it's going to

do that for you all right so now we're

going to go over to Amazon and so this

is a review that or this is a product

listing that is on that teetering review

so it's not quite 4.4 and a half Stars

so it has this four star appearance

which can hurt your conversion rate

quite a bit and so if we just deleted a

couple of these one star reviews that

could boost us up to that four and a

half Stars which would make a big

difference for this listing doubling its

conversion rate

hey it's Dr Travis Ziegler and I wanted

to thank you for watching this video I

just wanted to take a brief couple

seconds to let you know about a free

Amazon PPC masterclass that I have just

head to profitablepineapple.com to sign

up for that free Amazon PPC master class

or you can click the link Down Below in

the description I'll see you inside and

now we're on the product page and what

we want to do is have the helium 10

Chrome extension right here

I'm going to click on that and then I'm

going to come down here

to review insights it's going to pop up

a page and what I'm going to do is look

at all reviews and then I'm going to

select the ratings of three two and one

Stars only

click apply filter

and it's going to pull up quite a few

reviews actually unfortunately but this

could make a big difference in getting

that because we're at 4.2 Stars we just

need to get to 4.3 so we're going to

then click export reviews which is going

to take it to a CSV file I do not have

Excel so I'm going to pull up Google

Drive and then I'm going to go up here

to file

import and then browse and I'm going to

pull that in

all right so we have I'm just going to

delete this

and there's a lot of important things

here so

um what I'm going to do is delete this

first line that helps with chat GPT

because it's going to see 21 reviews so

what I'm going to do is pull these up

copy them over this is the description

of the review

we're then going to come over here

please analyze following reviews don't

you love how we're also a polite with

cat GPT all right so it's going to pull

in those 21 reviews and it's going to

analyze them

all right so now it's popped up the

reviews that are in violation and it

tells you why they're in violation so

I'm going to focus on this one review

five so when I go back to my spreadsheet

review five right here then what we're

going to do let's go back to this

download the one star copy and paste and

to chat with GPT and then case support

so you can actually email this email or

you can do a case report I'm going to

show you the case report version

and that's going to look like this

and so short description product reviews

please describe your issue and so what

we're going to do

is we're going to go back here we're

going to grab the Asin or we can even

use this it's going to have everything

in there title of review

Burns

a void and then here's the body of the

review oh you don't need the body so

let's go back name of reviewer

booty that's fitting

date the review as it appears on our

website so let's go over here and

I'm gonna click this right here there's

September 12 2020. direct link to the

review come over here and then required

action so chat gbt tells you what to do

this review violates the policy by

focusing the customer's frustration with

the company product and Effectiveness

and burning so we're going to just put

that in there and finally what we're

going to do is put a picture of the

review because when you get a picture in

it it doesn't get an automated response

and let me just do that real quick so

I'm going to pull up just a screen

sharing save that and then we're going

to scroll down here then we're going to

add an attachment and then you're going

to click Send and that's it

so let me know how this works for you

let me know if you use this technique

and it actually worked let me know that

down in the comments down below also

down below you can get this full sop the

written sop that I actually showed you

in the video and it will show you step

by step how to do this super simple it's

four steps have a VA do this this is not

your job to do this figure out who can

do it for you don't figure out the how

and the what I'm showing you the how and

the what here on what you need to be

doing removing negative reviews I showed

you how to do it with this video give

this to somebody else not you you're the

CEO and founder of your brand you don't

need to be doing this you don't need to

be in the weeds doing this thing give

this to a VA a VA in your business

already you can give this to a Filipino

VA and pay them 500 a month to do this

or even pay them on commission pay them

ten dollars per review that they get

removed that would be a huge Time Saver

for you and it would make a big

difference in your brand think about a

few instead of had that four star look

you got it up to four and a half stars

or think about if you had 10 000 reviews

that were four and a half stars or 4.5

Stars you could get that up to around

4.8 Stars think about what that can do

for your conversion rate so get to this

but don't do it yourself find out who to

do it for you and then if you want our

help look down in the description below

and we'll be happy to help you out I'm

Dr Travis Ziggler CEO of profitable

pineapple ads if you want us to do this

for you check it out down in the

description below

and make sure you check out this next

video If you enjoyed this content you're

going to love this next video that I

hand picked for you and what else do

they need to do

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