M5 Lexikon – Így illik, 6 rész Állásinterjú

Summary

The transcript presents a job interview for a customer service position, highlighting the candidates' experiences and challenges during the process. One candidate discusses their three years of customer service experience, emphasizing complaint handling and billing issues. However, their lack of preparation and uncertainty raises concerns. The interview also touches on salary expectations and personal circumstances, such as child support. Overall, it reflects the competitive nature of job hunting, the importance of confidence, and the need for candidates to demonstrate their suitability for the role while navigating complex personal and professional dynamics.

Takeaways

• 😀 The interview process includes multiple candidates, with the interviewer highlighting a few promising ones.
• 🤔 The candidate, Kiskovács Attila, claims three years of customer service experience in a large company.
• 📞 The candidate's interview was interrupted by a phone call, indicating a lack of professionalism.
• 😟 The candidate appeared unprepared and struggled to answer specific questions about his qualifications.
• 💼 The interviewer emphasizes the importance of confidence and preparation for a successful job interview.
• 💬 Discussion about the candidate's experience in handling billing and complaint management was central to the interview.
• 🤷‍♂️ The candidate was unable to articulate a weakness or an area for improvement effectively.
• 💰 Salary discussions revealed the candidate's financial pressures due to child support obligations.
• 🏠 Personal life aspects, such as the candidate's family situation, were brought up during the interview.
• 🔑 The interviewer suggests that confidence and a proactive attitude can significantly enhance the candidate's chances of securing the position.

Q & A

What was the candidate's previous experience in customer service?

The candidate mentioned having worked for three years in customer service at a large company, focusing on handling complaints related to billing and account issues.

How did the candidate prepare for the interview?

The candidate seemed unprepared for the interview, as they were unable to answer any specific questions and appeared uncertain throughout the conversation.

What was the candidate's approach to the salary discussion?

The candidate initiated the salary discussion, asking about the net salary. They suggested a figure of 150,000 HUF net but seemed focused primarily on the financial aspect of the job.

What personal circumstances did the candidate share during the interview?

The candidate mentioned personal financial challenges, such as paying child support and buying school supplies for their child. They also mentioned being open to working long hours, including night shifts, to support their family.

How did the candidate view the role of a customer service representative?

The candidate expressed a clear understanding of the role, specifically mentioning experience with billing inquiries, managing account disputes, and processing complaints.

What was the interviewer's reaction to the candidate's questions about salary?

The interviewer seemed slightly taken aback by the candidate's focus on salary, suggesting that there were many applicants and that salary negotiations should not be prioritized before the candidate was considered the 'right' fit.

How did the candidate handle the interview's tension and awkward moments?

The candidate remained confident and assertive, even though they seemed underprepared and uncertain. They boldly declared that they were the best fit for the role and that they could start immediately.

What was the interviewer's overall impression of the candidate's appearance and behavior?

The interviewer noted that the candidate's appearance and behavior were not ideal, with the candidate appearing unprepared, being dressed inappropriately for the interview, and even answering the phone during the conversation.

What did the candidate say about their work availability?

The candidate expressed flexibility regarding work hours, stating they could work multiple days in a row, including nights, and would not be taking vacation due to personal reasons.

What was the candidate's final statement regarding their suitability for the job?

The candidate confidently declared that they were the best person for the job, even suggesting they could start immediately and remain at the workplace if needed.