Beroepenfilm Magazijnbediende
Summary
TLDRIn this video, Tim and Nikas, warehouse employees, discuss their multifaceted roles as warehouse attendants and team coordinators. They manage administration, planning, and people, ensuring smooth communication across departments to fulfill customer orders. They emphasize teamwork, problem-solving, and flexibility, highlighting the importance of supporting all services and being available for any task. The warehouse's 'cockpit' serves as the central hub for operations, where they use various software like SCADA, Manhattan, SAP, and Microsoft to oversee tasks and address issues promptly, showcasing their dedication to efficiency and customer satisfaction.
Takeaways
- π Tim and Nikas are warehouse employees who handle a variety of tasks including administration and people management.
- π They are responsible for ensuring that stores are stocked, highlighting the importance of their role in supply chain management.
- π€ They work closely with colleagues and communicate with different departments to address any issues that arise.
- π Tim starts his day with a small meeting to address about 20 operators, emphasizing the team approach to their work.
- π οΈ After the meeting, Tim conducts a round to check on the workers, engage in small talk, and solve any problems that are found.
- π Tim works in the 'cockpit', which is the central hub for overseeing operations and addressing any issues that may arise.
- π The warehouse has many different departments, including automation, mechanization, and reception, indicating a complex and multifaceted work environment.
- π» They use various software programs like SCADA, Manhattan, SAP, Microsoft, and Excel for their tasks, showcasing the technological aspect of their jobs.
- π Flexibility is highly valued, as employees are expected to be able to switch between different tasks and functions.
- π Tim enjoys problem-solving and finds satisfaction in working with colleagues to overcome challenges, underlining the collaborative nature of the work.
Q & A
What is Tim's role in the warehouse?
-Tim is a warehouse attendant who also handles administrative tasks, planning, and leave coordination.
What are the various responsibilities of the warehouse attendants mentioned in the script?
-The warehouse attendants are responsible for ensuring that the stores are stocked, handling problems that may arise, and supporting the company as a team to deliver goods to customers.
What does the team coordinator do in the warehouse?
-The team coordinator is involved in administrative functions, people management, and extensive communication with other parts of the company to ensure smooth warehouse operations.
How do the warehouse attendants start their day?
-The warehouse attendants start their day with a small meeting where they are briefed about their tasks and then assigned to their respective work areas.
What is the purpose of the 'cockpit' in the warehouse?
-The 'cockpit' serves as the central hub for tracking and overseeing operations, acting as a point of contact for operators and attendants to report and resolve any issues.
What types of tasks does the warehouse team handle?
-The warehouse team handles a variety of tasks including multitasking, monitoring incoming mails, tracking shipments, and dealing with transportation logistics.
What software programs are mentioned as being used in the warehouse?
-The warehouse uses several software programs including SCADA, Manhattan, SAP, Microsoft, Word, Excel, and Stork Hotline Service.
How does the flexibility of warehouse attendants contribute to the warehouse operations?
-The flexibility of warehouse attendants allows them to be assigned to various tasks, which is crucial for the efficiency and adaptability of the warehouse operations.
What does Tim enjoy about his job?
-Tim enjoys problem-solving and finds satisfaction in working with his colleagues to address and resolve issues that arise in the warehouse.
How does the warehouse team ensure customer satisfaction?
-The warehouse team ensures customer satisfaction by working together as a cohesive unit to solve problems and ensure that the stores are stocked with goods.
What is the importance of communication within the warehouse team?
-Communication is vital within the warehouse team as it facilitates coordination with different departments and ensures that any issues are promptly addressed to maintain smooth operations.
Outlines
π¨βπΌ Warehouse Operations and Team Coordination
Tim and Nikas, both warehouse attendants, discuss their roles in the warehouse. Tim is responsible for administration, planning, and leave coordination. Nikas, as a team coordinator, also handles administrative tasks, people management, and communication with other company departments. They emphasize the importance of ensuring that stores are stocked and that customers receive their goods. They work closely with colleagues to support all services and communicate with various departments to resolve issues. The day starts with a meeting where Tim addresses around 20 operators, assigning them to their work areas. After the initial round, Tim checks for errors and solves problems. The 'cockpit' is the central hub for following up on tasks, and Tim enjoys listening and solving problems with colleagues.
Mindmap
Keywords
π‘Warehouse
π‘Administrative tasks
π‘Team coordination
π‘Communication
π‘Flexibility
π‘Problem-solving
π‘Cockpit
π‘Multitasking
π‘Software programs
π‘Customer service
π‘Shift work
Highlights
The warehouse operates at a fast pace, requiring constant attention and preparation.
Tim is a warehouse employee who handles administration, planning, and leave arrangements.
Nikas is a team coordinator with a role involving administrative functions and people management.
The importance of ensuring that stores are stocked and customers receive their goods is emphasized.
Problems may arise, but the company works as a team to resolve them and maintain customer satisfaction.
The warehouse employees support various services and communicate with different departments.
The daily routine starts with a small meeting to brief about 20 operators on their tasks.
After the meeting, a round is conducted to check on employees and address any issues.
The 'cockpit' is the central hub for monitoring and communication within the warehouse.
The warehouse is composed of various departments, including automation, mechanization, and reception.
Multitasking is a key aspect of the job, with employees handling emails, tracking, and transportation.
Problems are often brought to the team, who take a listening and proactive approach to resolve them.
The team works with various software programs, including SCADA, Manhattan, SAP, Microsoft, and Excel.
Flexibility is highly valued, as employees can be shifted to different tasks as needed.
The team takes pride in problem-solving and finds satisfaction in overcoming challenges together.
The warehouse environment is dynamic, with a focus on efficiency and teamwork.
Transcripts
[Muziek]
sommige zaken gebeuren zo snel We zijn
met zoveel dingen tegelijkertijd bezig
de ene dag is de andere dag niet je kan
van alles mislopen en daar moet je op
voorbereid
zijn Ik ben Tim en ik ben
magazijnbediende
ik doe administratie ik maak planningen
Kur verloven
goed Ik ben nikas net zoal als Tim
magazijnbediende SL
teamcoΓΆrdinator mijn Job had eh ja veel
veel zaken in van administratieve
functies People management Tot heel veel
communicatie met de andere delen van
bedrijf als magazijn bedienden Ja zijn
we verantwoordelijk dat de winkels
natuurlijk gevuld worden af en toe zijn
er natuurlijk problemen maar dan bij die
problemen is het heel belangrijk dat wij
als heel bedrijf hele team zorgen dat de
klant zijn goederen krijgt omdat onze
winkels gevuld zijn samen met mijn
collega's eh zijn we de ondersteuning
van alle diensten hier eigenlijk en eh
we sturen mensen aan We communiceren met
verschillende afdelingen en we proberen
samen met die afdelingen samen met de
andere het magazijn bedienden onze dag
tot de hoeden te
brengen we beginnen met een kleine
vergadering waar ik mijn mannen een
20tal operatoren aanspreek dan deel ik
onze mensen in de plaatsen waar zij
moeten werken Eens deze mensen aan het
werk zijn Kan ik beginnen na een
rondgang van de mensen eventjes
babbeltje doen met iedereen zoeken naar
fouten fouten
oplossen Ik werk in de cockpit de
cockpit is eigenlijk het centrum van
waar dat wij de opvolging doen we hebben
het aanspreekpunt van eh de operatoren
de bedienden Zij mogen altijd bij ons
komen moesten er problemen zijn daarvoor
zitten we ook zo Centraal
gelegen en een magazijn hebben
natuurlijk heel veel verschillende
afdelingen je hebt hier bij ons het vol
goed de automatisatie heel de
Mechanisatie ook de receptie komt heel
wat eh multitasking bij kijken we hebben
mails dat binnenkomen We hebben de
opvolging we hebben lading Transport
mensen met problemen komen vaak naar u
dan moet je luisterend door zijn doe ik
met plezier dat is dat door er nu
eenmaal bij Wij werken met verschillende
softwareprogramma's scada met Manhattan
sap met Microsoft met word Excel veel
met Excel Ja met Stork met eh de Hotline
Service Ja kan eventjes met
genoeg als magazijn bedienden kunnen
voor alle mogelijke taken geschakeld
worden en hoe meer flexibel dat je bent
voor hoe meer verschillende functies dat
ze kunnen inschakelen We zijn allemaal
zeer bereidwillig voor altijd ons
beschikbaar te stellen als het nodig is
Dus flexibiliteit Ja zeer
belangrijk Ik hou van problemen oplossen
eh ik doe niet liever om het zo te
zeggen samen eh kijken wat eh wat het
probleem inad oplossen Da had ik wel
mijn voldoening uit to mag Da af eh met
de collega's en keer kunen over te
zeveren zo gezegd en ja is wel leuk
[Muziek]
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