Microsoft 365 Copilot: Wave 2 | Microsoft September 2024 Event

Summary

Microsoft 365 Copilot, launched 18 months ago, is revolutionizing work for over 400 million users by streamlining workflows and breaking down silos between work artifacts, communications, and business processes. The Wave 2 update introduces Pages for AI collaboration, deeper app integrations like Excel with Python, PowerPoint's Narrative builder, and Outlook's Prioritize my inbox. Additionally, Copilot agents automate business processes, making Microsoft 365 apps more productive than ever.

Takeaways

• 🚀 **Microsoft 365 Copilot Growth**: In just 18 months, Copilot's daily usage has nearly doubled each quarter, with adoption outpacing other Microsoft 365 suite introductions.
• 🌐 **UI for AI**: Copilot is described as the UI for AI, aiming to break down silos between work artifacts, communications, and business processes.
• 📈 **Wave 2 Announcement**: The announcement of Wave 2 for Microsoft 365 Copilot, which includes significant evolutions in how it integrates with work processes.
• 🔗 **Web, Work, Pages Integration**: A new AI system for knowledge work that combines web data, work data, and Pages for collaborative AI canvases.
• 📊 **Excel Integration**: Excel now features Copilot for advanced data analysis and Python integration, making coding skills less critical for data analysis.
• 📝 **PowerPoint Enhancements**: PowerPoint gains features like Narrative builder for co-creating presentations and Brand Manager for on-brand designs.
• 📧 **Outlook Improvements**: Outlook introduces 'Prioritize my inbox' to help manage emails more effectively by analyzing content and job context.
• 📖 **Word as a Writing Partner**: Word with Copilot aids in writing and editing, providing access to emails, meetings, and colleague content directly in documents.
• 🤖 **Copilot Agents**: Introduction of Copilot agents to automate business processes, acting as an orchestration layer within the enterprise.
• 🔍 **OneDrive and SharePoint**: OneDrive and SharePoint are enhanced with Copilot to make finding and utilizing content much more efficient.

Q & A

What is Microsoft 365 Copilot?

Microsoft 365 Copilot is an AI-powered tool that serves as an organizing layer for work, transforming workflows and work artifacts for over 400 million users.

How has the adoption rate of Copilot been?

The adoption rate of Copilot has been faster than any other new Microsoft 365 suite, with the number of daily users nearly doubling quarter over quarter.

What does Copilot aim to do?

Copilot aims to break down silos between work artifacts, communications, and business processes, acting as a UI for AI to enhance human-to-AI interaction.

What is the significance of Wave 2 of Microsoft 365 Copilot?

Wave 2 signifies the evolution of Copilot in three major ways: integrating the web, work, and Pages as an AI system for knowledge work; deep integration into daily work canvases; and the ability to extend Copilot with agents.

What is the role of Pages in Microsoft 365 Copilot?

Pages is a dynamic, persistent canvas designed for multiplayer AI collaboration, allowing users to ideate and collaborate with AI and others.

How does Copilot in Excel enhance data analysis?

Copilot in Excel is generally available and can shape and analyze data, perform advanced analysis with Python without coding knowledge, and provide insights from customer feedback.

What is the function of Narrative builder in PowerPoint?

Narrative builder in PowerPoint allows users to co-create and develop the structure and flow of presentations with AI assistance, keeping the user in creative control.

How does Copilot in Outlook help manage the inbox?

Copilot in Outlook helps prioritize emails by analyzing content and job context, allowing users to sort by priority and manage their inbox more effectively.

What is the purpose of Copilot agents?

Copilot agents automate and execute business processes, working with or for humans, and can be created easily to scale team capacity and improve efficiency.

How does BizChat integrate with Copilot?

BizChat integrates web data, work data, and line of business data into a rich database of information and insight, enabling users to work with Copilot as a partner within the flow of their work.

What improvements have been made to Copilot based on customer feedback?

Based on nearly 1,000 customers' feedback, over 700 product updates have been made, 150 new features shipped, and performance improved, including moving to GPT4o for faster responses.

Outlines

00:00

🚀 Launch of Microsoft 365 Copilot Wave 2

The speaker begins by expressing excitement about the advancements in Microsoft 365 Copilot since its announcement 18 months ago. Copilot has become an organizational layer for work, transforming workflows and work artifacts for over 400 million users. The adoption rate is faster than any other Microsoft 365 suite, with daily usage nearly doubling each quarter. The speaker describes Copilot as the UI for AI, breaking down silos between work artifacts, communications, and business processes. The event introduces Wave 2 of Microsoft 365 Copilot, which evolves in three major ways: integrating the Web, Work, and Pages as an AI system for knowledge work; deeply integrating Copilot into daily work canvases like Outlook, Excel, and PowerPoint; and extending Copilot's capabilities with agents to orchestrate enterprise processes. The speaker highlights the rapid product updates and feature releases based on customer feedback, with performance improvements such as the move to GPT4o, making Copilot responses two times faster and satisfaction three times better.

05:01

📈 Introducing Pages: The New AI-Powered Canvas

The speaker demonstrates the new feature 'Pages', a dynamic, persistent canvas for multiplayer AI collaboration. It allows users to start with web research and transform that information into a collaborative workspace. Pages can be shared like a Word document, and colleagues can contribute to the research and business case development. Copilot provides citations and helps build the case with verified information. The Pages experience is now available to over 400 million users with free web-grounded Microsoft Copilot access. The speaker also introduces BizChat, which integrates web data, work data, and line-of-business data into a rich database of information and insight, streamlining the workflow from web research to work collaboration.

10:03

📊 Excel and Python Integration with Copilot

The speaker discusses the general availability of Copilot in Excel and its ability to import and analyze data from various business systems. Copilot can calculate revenue trends and create visualizations like bar charts to highlight product performance. It also analyzes customer feedback to identify top concerns. A significant announcement is the integration of Python in Excel through Copilot, allowing users to perform advanced data analysis without coding knowledge. Copilot writes and interprets Python code to conduct complex analyses and forecasts, providing quick insights into business data.

15:03

📝 Enhancing Creativity with PowerPoint's Narrative Builder

The speaker introduces the Narrative builder in PowerPoint, which helps users create compelling presentations by developing structure and flow. Copilot assists in crafting slides, pulling in images, and applying brand templates, making the presentation process more efficient. Users can iterate with Copilot, adding sections, images, and speaker notes to enhance their pitch deck. The tool also offers AI-generated images and aligns slide designs with company brand guidelines, ensuring professional and on-brand presentations.

20:04

📧 Prioritizing Inbox Management with Copilot in Outlook

The speaker highlights the new 'Prioritize my inbox' feature in Outlook, which uses AI to analyze emails and prioritize them based on content and job context. This helps users manage their inbox more effectively by highlighting the most important messages. Copilot also offers suggested responses and can draft emails on the go, adjusting tone and content as instructed by the user. The feature aims to ensure that no critical information or action items are overlooked in the inbox.

25:04

🤖 Introducing Copilot Agents for Streamlined Business Processes

The speaker introduces Copilot agents, which automate and execute business processes, working within the flow of work. These agents can be simple prompt-and-response systems or more advanced, autonomous agents that orchestrate tasks. The speaker demonstrates creating a Field Service agent in BizChat that provides real-time troubleshooting instructions. The process of building an agent with Agent Builder is shown, emphasizing the ease of creation and the ability to connect to knowledge bases like SharePoint. The speaker also shows how to edit agents in Copilot Studio to customize their knowledge and actions, exemplified by ordering parts through Dynamics 365 Supply Chain Management.

🌐 Unleashing the Full Potential of SharePoint with Copilot Agents

The speaker concludes by showcasing how SharePoint sites can be transformed into Copilot agents with a single click, allowing deep access to knowledge repositories. These agents can answer questions, reason over material, and take actions, providing real-time responses and sharing insights within Teams chats. The speaker demonstrates editing an agent to order parts and shows the potential of integrating SharePoint's vast knowledge base into daily workflows through Copilot agents.

Keywords

💡Microsoft 365 Copilot

Microsoft 365 Copilot is an AI-powered tool designed to enhance productivity within the Microsoft 365 suite. It serves as an 'organizing layer for work' by transforming workflows and work artifacts, as mentioned in the script. The tool is rapidly becoming integral to how over 400 million users interact with Microsoft 365, nearly doubling its daily usage quarter over quarter.

💡AI

Artificial Intelligence (AI) is the simulation of human intelligence in machines that are programmed to think like humans and mimic their actions. In the context of the video, AI is the driving force behind Copilot, aiming to break down silos between work artifacts, communications, and business processes. It's portrayed as becoming more 'capable and even agentic,' indicating a shift towards more autonomous and intelligent systems.

💡UI for AI

The term 'UI for AI' refers to the user interface designed for interacting with AI systems. The script positions Copilot as the UI for AI, suggesting that it is the medium through which users can engage with AI capabilities seamlessly, making complex AI interactions as intuitive as possible.

💡Workflow

A workflow consists of the sequence of industrial, administrative, or educational steps that are necessary to complete a task or achieve a goal. The script discusses how Copilot transforms workflows by automating and streamlining tasks, thereby increasing efficiency and productivity for users of Microsoft 365.

💡Web, Work, Pages

These terms refer to the integration of internet data, work-related tasks, and a new AI-powered canvas (Pages) for collaboration. The script describes how Copilot combines these elements to form a new AI system for knowledge work, allowing users to ideate and collaborate with AI and others in a multi-player environment.

💡BizChat

BizChat is a feature that integrates various types of data—web, work, and line of business data—into a single platform. This allows users to access and utilize a rich database of information and insights directly within their workflow, as highlighted in the script when discussing the seamless transition from web research to work tasks.

💡Copilot agents

Copilot agents are advanced AI functionalities that can automate and execute business processes. The script introduces these agents as a new enterprise orchestration layer that simplifies and streamlines interactions with business applications, making them an integral part of the work process.

💡Narrative builder

Narrative builder is a feature in PowerPoint that assists users in creating compelling presentations. As described in the script, it works in tandem with Copilot to help develop the structure and flow of presentations, making the process of creating pitch decks or other presentations more efficient and intuitive.

💡Prioritize my inbox

This is a feature in Outlook that helps manage emails by prioritizing them based on content and job context. The script explains how it uses AI to analyze emails and highlight the most important ones, ensuring that critical information is not overlooked and helping users stay on top of their inbox.

💡Python in Excel

The integration of the Python programming language into Excel allows for advanced data analysis without the need for coding expertise. The script illustrates how Copilot can write and interpret Python code, performing complex analyses and generating insights from data, which is a game-changer for users who require sophisticated data manipulation.

💡OneDrive

OneDrive is a cloud storage service that allows users to store files and access them from any device. In the script, it is highlighted how Copilot can interact with OneDrive to summarize content and answer questions without the need to open files, streamlining the process of finding and utilizing information.

Highlights

Announcement of Microsoft 365 Copilot, an AI-powered work transformation tool.

Copilot's rapid adoption with nearly doubled usage quarter over quarter.

Copilot's role as an organizing layer for work, transforming workflows and artifacts.

Introduction of Wave 2 of Microsoft 365 Copilot with three major evolutions.

Integration of Web, Work, and Pages as a new AI system for knowledge work.

Launch of Pages, a dynamic, persistent canvas for AI collaboration.

Copilot's integration into daily work canvases like Outlook, Excel, and PowerPoint.

Extension of Copilot with agents as an enterprise orchestration layer.

Feedback-driven development of Copilot with over 700 product updates and 150 new features.

Performance improvements in Copilot, including the adoption of GPT4o for faster responses.

BizChat as a hub for web, work, and line of business data.

Copilot's ability to synthesize meeting recordings into actionable items.

Excel integration with Copilot for data analysis and Python scripting without coding knowledge.

Narrative builder in PowerPoint for co-creating presentations with AI.

Teams integration with Copilot to summarize and follow up on meeting discussions.

OneDrive integration with Copilot for content summarization and retrieval.

Word integration with Copilot for enhanced writing and editing.

Outlook integration with Copilot for inbox management and email prioritization.

Introduction of Copilot agents for automating business processes.

Transformation of SharePoint sites into knowledge-based Copilot agents.

The ability to create and customize Copilot agents directly from SharePoint.

Live demonstration of creating a Field Service agent for real-time troubleshooting.

Overview of the continuous improvements and upcoming features in Copilot Wave 2.

Transcripts

Good morning. It’s so great to be

with all of you today.

It's hard to believe that it's just been 18 months

since we announced Microsoft 365 Copilot.

In that very short time, we’ve learned a lot.

Copilot is rapidly becoming

an organizing layer for work,

how work gets done,

transforming the work,

workflow, and work artifacts for more than

400 million people who use Microsoft 365.

And we see that in our data:

the number of people who use Copilot daily

at work has nearly doubled quarter over quarter.

And customers are coming back

to deploy more seats.

Copilot adoption rates, in fact, are faster than

any other new Microsoft 365 suite.

You can think of Copilot as the UI for AI.

It helps you break down these silos

between your work artifacts, your communications,

and your business processes.

And we are just getting started.

In fact, with scaling laws,

as AI becomes more capable and even agentic,

the models themselves

become more of a commodity,

and all the value gets created

by how you steer, ground, fine-tune

these models with your business data and workflow.

And how it composes with the UI layer of human

to AI to human interaction becomes critical.

Today, we're announcing Wave 2

of Microsoft 365 Copilot.

You will see us evolve Copilot

in three major ways.

First, it's about bringing the Web,

plus Work, plus Pages

together as the new AI system

for knowledge work.

With Pages, we'll show you how Copilot can take

any information from the Web or your work,

and turn it into a multi-player,

AI-powered canvas.

You can ideate with AI

and collaborate with other people.

It's just magical.

Just like the PC birthed

Office productivity tools

as we know them today,

and the Web made those canvases collaborative,

every platform shift has changed work artifacts

in fundamental ways.

And Pages is the first new artifact for the AI age.

Second, we will show you

how Copilot is becoming deeply

integrated into canvases

where you work every day.

Whether it's managing your inbox in Outlook,

analyzing data in Excel, or creating in PowerPoint,

Copilot always keeps you in your flow.

You can see this with

Copilot in PowerPoint with Narrative builder,

Copilot in Excel with Python,

Copilot in Outlook with

Prioritize my inbox, and much, much more.

And lastly, we will show you how you can

extend Copilot with agents.

Copilot is becoming this new enterprise

orchestration layer.

Yesterday's bespoke interactions

with siloed business applications

will just simply become Copilot agents.

I cannot wait to see what you do

with all these new capabilities.

To share more, let me turn it over to Jared.

Thank you so much, Jared.

Thank you, Satya.

I'm really excited to talk to you

about Copilot Wave 2.

In developing Microsoft 365 Copilot,

we've been more deeply engaged

with our customers than ever before.

Nearly 1,000 customers

have given us feedback

on how they're using Copilot,

where it's having the biggest impact,

and where it needs to be better.

And based on that feedback,

we've made more than 700 product updates.

We've shipped 150 new features,

and we've dramatically

improved performance,

including moving to GPT4o.

Copilot responses are now two times

faster on average,

and response satisfaction

has improved by 3x.

When you add it all up,

Copilot has become the world's

best feedback loop for AI at work.

And we'll continue to relentlessly

improve the product based on your input.

Adding new capabilities and new models,

including OpenAI o1 with advanced reasoning.

Satya outlined the three

ways we're evolving Copilot

as part of Wave 2,

and we've got a lot to cover.

So, let's dive in.

Copilot is the new UI for AI,

bringing together the Web, plus Work, plus Pages.

The first new digital artifact

for the age of AI.

Pages is a dynamic, persistent canvas

designed for multiplayer

AI collaboration.

Let me show you.

Let's say you

work for an EV charging company,

and there's a new business

opportunity with LAX airport.

You start by asking Copilot

to do some research on the Web.

You want some basic information,

like the number of daily passengers

and information

on the number of parking spaces

with EV chargers.

Copilot is grounded in the web

so it can reason over the entire internet

and quickly pull the relevant information.

In just seconds,

you have a great start with

answers to your questions.

You now want to turn this

simple response into a Page.

Here, you can keep working on your own,

with colleagues, or with Copilot.

You can share a Page

just like you'd share

a link to a Word doc.

You want to share what you've got so far

and ask your colleagues to help

with a little more research,

so you tag them.

And once you do,

everyone can immediately

start to contribute.

Pages are built for exactly

this type of work.

While your colleagues

pull in the latest industry news,

you continue to do more research

to build out the business case.

Copilot provides citations along the way

so you can check its work

before adding it to the Page.

Now, what you just saw was Copilot

bringing information from the Web,

putting it on a canvas,

and enabling you

to collaborate with your coworkers.

Starting today,

we're bringing this Pages experience

to the more than 400 million people

who already have access to the free

web-grounded Microsoft Copilot

when they're signed in

with their Entra account.

You saw how

valuable it was to use Copilot

to pull information from the web.

It saved you

multiple web searches

and lots of hunting and pecking.

Now, we all rely on information

from the web to do our jobs,

but where work really happens

is in Microsoft 365.

And it all starts with BizChat,

where all of your data comes together:

web data, work data,

and line of business data,

right in the flow of your work.

BizChat turns your organizational content

into a rich database

of information and insight.

So, let's go back to the demo.

We'll start by pivoting from web to work.

You need to get started on a plan

for your proposal.

But you don't want to reinvent the wheel.

So you ask Copilot

to reference a previous plan

to give you a head start on this one.

Copilot pulls in the deliverables,

the workback schedule, and owners,

and formats it

all as a table in your Page.

Now, you're ready to collaborate

with your colleagues on the plan.

Here, you see coworkers

updating the workback schedule

and assigning owners.

Now let's get to work

on the proposal outline.

As a first step,

you need to understand

what the customer is looking for.

Your coworker had an introductory

two-hour meeting

with the customer last week.

So from right here in Pages,

they asked Copilot to reference

the recording of that meeting

and insert a bulleted list of the requirements.

In seconds, Copilot was able

to synthesize the discussion

and give your team the key takeaways.

Now that you know what it's going to take

to win the business,

you're ready to start

building the proposal.

Last year you landed a similar deal.

So you want to re-use that great work.

You ask Copilot to use that proposal

as a starting point

and update it to include

the new customer requirements.

With one last click,

Copilot pulls it all together for you.

Pages is an entirely new pattern of work:

A dynamic, persistent canvas that’s designed

for human to AI to human collaboration.

Pages is just the first step

in our new design system

for knowledge work.

And it all comes together in BizChat.

With BizChat, all of your data

becomes a reusable business asset,

enabling you to iterate

with Copilot like a partner

right in the flow of your work.

For millions of people around the world,

work happens in the Microsoft 365 apps.

There, Copilot is already

becoming a daily habit,

delivering personal productivity

gains and time savings.

Customers tell us that

Copilot in Teams

has already transformed meetings,

and we're excited

to do the same thing for Excel,

PowerPoint, and Outlook.

Let's start with Excel.

Businesses run on data,

and that data often lives

in different systems, from ERP to CRM.

But when people want to work

with that data

and really get value from it,

they turn to Excel.

It's the front-end

for all your business data.

We're excited to announce that today,

Copilot in Excel is generally available.

Let's take a look.

Thanks, Jared.

Say you want to understand revenue trends.

First step: importing all your data.

You bring together data on product sales,

pricing, and customer feedback -

drawing from Salesforce, SAP, and Dynamics.

Now, you have a workbook with all the raw data

you need in one place,

and you can use Copilot to shape and analyze

the numbers.

Let's start by figuring out

which category of your business

is driving the most revenue.

You know how to calculate that,

but this sheet has three years of sales data,

so while it's a routine task,

this much data can be unwieldy.

You ask Copilot to quickly calculate

monthly revenue by product.

It knows exactly how to do that,

and which data to reference across tabs.

Copilot creates a plan for

how to run those numbers,

executes that plan, showing its work as it goes,

and prompts you to ask questions or iterate

on the solution it reached.

It looks great,

so you're ready to add that column

to your spreadsheet.

Now, a new request has come in,

and you need to understand

how each product category is performing

and ensure you’re selling

at least $100,000 of product

in each category per month.

Let's start by comparing sales by category.

You asked Copilot to create a simple bar chart,

so you can quickly see

which product categories are selling best.

And with conditional formatting,

it highlights the product lines

that aren't meeting the

$100K minimum threshold,

so you know where to focus.

Now that we know which products

aren't selling as well,

let's dig a little deeper

and see what we can learn from customer feedback.

Copilot in Excel can

now reason over text,

like this raw customer data.

Copilot analyzes

all the customer feedback

from the past quarter

and surfaces the top three concerns.

It looks like charging speed

might be an emerging issue,

so let's ask Copilot

to highlight customer reviews

that mention charging speed.

Now, with the help of Copilot,

you've taken a complex, disparate data set

and quickly analyzed it, giving you a full picture

of your revenue trends that you can bring

to the upcoming business review.

If you're a financial analyst, you live in Excel.

You're analyzing and mining the data for insights

that make a huge difference to your business.

And we know that Python,

one of the most popular

programming languages on the planet,

is fast becoming an indispensable tool

for advanced analysis, modeling,

and data visualization.

Today, we are excited

to announce Copilot in Excel with Python,

democratizing its powerful capabilities,

all without needing to know how to code.

It's like adding a highly skilled data

analyst to your team.

Take a look.

You're working on your company's

annual revenue forecast,

planning for the next fiscal year.

This can be a time-intensive task.

But now, Copilot can write and interpret

Python code, making your job a whole lot easier.

In just a couple of clicks,

Copilot does an advanced analysis,

reasoning over three years

of historical sales data.

Just like an analyst would,

Copilot opens up a new workspace

where you can experiment

to get the insights you're looking for,

all without altering your original data.

It shows a preview of what it's reasoning over,

creates a plan to analyze it

in a way that is immediately useful,

and executes it

by running and writing Python code,

giving you a quick picture of your numbers.

Now, you're ready to iterate on Copilot's work.

So, let's ask it to forecast

your annual revenue for the next two years.

Copilot repeats the pattern, creating a plan

for how it’ll tackle the task,

writing and running Python code,

and prompting you to iterate and ask questions

about its work.

If you want to make any edits

to the Python code itself,

you can do so directly in the workbook.

This is the power of bringing Python directly

into the Excel grid.

Let's take it a step further.

You want to understand which customers

to prioritize to close gaps

and meet your revenue goal.

So, you go back to your original customer data

and ask Copilot to use Python

to rank customers based on upsell opportunity.

As Copilot gets to work,

it jumps back to your analysis workspace.

It prioritizes the most helpful metrics

and provides a preview of the data it will use.

It ranks them,

and within moments, you have a prioritized table.

You want to see a visualization of the

customer ranking and understand

the weighting methodology Copilot used.

Copilot quickly creates a chart

and gives you a detailed breakdown

of how it arrived at the answer.

Within minutes, you've worked

with Copilot to create a detailed

summary of your data,

all without writing a single line of code.

Now, you're ready to send your report

to the sales team and collaborate on it together.

Just like Excel is the

destination for data analysis,

PowerPoint is where people go to create

and tell a story.

Introducing Narrative builder.

Now, Copilot is your creative partner

as you iterate and co-create

to develop the structure

and flow of your presentation,

all while keeping you in control.

And with Brand Manager,

it's easier than ever

to bring your story to life,

with beautiful presentations

that are on-brand.

Let's see it in action.

Let's say you're a sales lead getting ready

to pitch a new retail customer.

You ask Copilot

to create a compelling pitch deck

in your company template that shows

how your product will attract shoppers

and keep them in the store longer.

Now, with Copilot in PowerPoint’s new

Narrative builder,

you are in creative control.

It starts with a draft outline

where you can reorder the flow,

delete topics you don’t want

or add new ones,

and ensure you've got a solid outline

before creating a presentation.

Let's add a section on our

key value props,

tailored to customer insights.

And another section

with customer testimonials.

Within seconds,

you have a content outline and

you're ready to start

on your presentation.

Copilot makes a plan

for creating the slides

and executes it, crafting the titles

and draft copy.

Pulling in images

from your corporate library

and applying your company's

PowerPoint template

so the presentation is on-brand.

Now you're ready to iterate

with Copilot as your partner.

It looks like this slide

could use an image.

You tell Copilot what you're looking for

and within seconds, it provides

several options from your company's

approved image library.

Copilot can also provide

AI-generated images

using Designer and DALL-E 3.

Now that you've selected a photo,

PowerPoint gives you several slide

design options aligned to your company

brand guidelines to choose from.

You can keep iterating,

but let's see what Copilot has helped

you build so far.

It added speaker notes to every slide,

built slide transitions,

and added animations,

giving you a professional

looking presentation that's on-brand.

With Copilot as your design,

writing, and editing partner,

you can focus on nailing your pitch.

Microsoft Teams normalized

a whole new pattern for meetings

where some of the most animated,

productive conversation

happens in the chat

with everyone adding ideas to the mix.

Copilot and Teams can now reason over

both the meeting transcript

and the meeting chat

to give you a complete picture

of what was discussed.

Let me show you how.

You meet as a team to discuss

the customer's RFP.

As the meeting wraps,

you think you might have missed

some important questions in the chat.

Now, Copilot in Teams

captures this valuable,

high-bandwidth conversation.

Let's ask Copilot about any questions

you may have missed.

It quickly scans what was said

and what was in the chat,

looks for questions and checks

if any were left unanswered.

Now you have a list of the open questions

so you can follow up

and close the loop with the team.

With Copilot,

every part of the meeting is captured,

so no question,

idea, or contribution is left behind.

OneDrive is a rich repository of content.

And with Copilot and OneDrive,

finding exactly what you need

has never been easier.

Copilot helps you work faster

and smarter.

Summarizing your content

and answering your questions

without ever opening a file.

Let's say you need to find the

latest product specs for a customer.

You go to OneDrive,

but you can't tell

which of these files

is the right one,

as they both have file names indicating

they could be the latest.

Let's ask Copilot to compare them.

Within seconds,

you have a clear,

easy-to-read summary

highlighting the important differences

between the document and PDF.

Now you know the one dated

August 13th is what you need.

So you can be confident you're giving the

customer what they requested.

When people want to do

their best writing, they turn to Word.

Now, Copilot in Word

is an even more powerful writing

and editing partner.

With the ability to access emails,

meetings, and content from colleagues

right in your document.

You can iterate

and co-create with Copilot,

repurposing valuable content

and building on the work of others

rather than reinventing the wheel.

To get started on the RFP response,

you ask Copilot to reference

the latest product specs

and mirror the approved format

previously used.

You had a great meeting

on the customer's needs,

so you ask Copilot to pull in details

from the meeting.

Copilot’s ability to ground responses

and the right content

is key to getting high quality results.

Copilot gets to work

creating a plan to craft the document.

Within seconds,

Copilot executes its plan,

automatically attaches a security label

to match the source material,

and creates your first draft.

A task that may have otherwise

taken hours to complete.

Now it's time to iterate

on Copilot's work.

It looks like it didn't include updated

pricing for this customer.

Let's ask it to reference

an email and pull in the discount.

You want to strengthen the proposal,

adding more information on why

your products are the best choice,

and more details

on your certifications and standards.

Let's put this in a table

and add why these certificates

are important to retailers.

There you go.

Now, working with Copilot in Word

as a partner,

you have a polished RFP response

in your standard format

with the most relevant

and up-to-date information.

All that's left to do

is win the business.

Managing your inbox

can feel like a full time job.

We've all felt the pain.

As soon as you think you're on top of it,

you get buried again,

but you can't ignore it.

There's critical information in there

and items to action.

Today, a new inbox is here.

One that will transform

the way you work with email,

ensuring it's in service of you

and your goals,

rather than the other way around.

Introducing Prioritize my inbox.

Let's take a look.

Copilot in Outlook can

now help you prioritize

what's in your inbox.

It analyzes all your emails

using both the content of your messages

and the context of your job,

like who your manager is

and who's on your team,

to highlight what's most important.

You can then sort by priority

based on Copilot's analysis.

Let's look at this email

from a new customer,

Tailwind Traders.

When you select it,

Copilot shows you why

it thinks it's significant

and highlights what action

you need to take.

This is a key customer

for the next few months,

so you teach Copilot

that all emails mentioning them

are top priority.

Now, Copilot knows to prioritize

any email from Tailwind Traders.

Copilot is your partner,

helping you manage your inbox

so you don't miss what's most important.

Now let's switch to Outlook mobile.

You have to run to a meeting,

but you don't want to leave

the customer hanging,

so you need to draft

a response on the go.

We're making it even easier

to be productive on your phone

with Copilot in Outlook.

Copilot analyzes

the email and offers

some suggested responses.

Now all you have to do

is pick one as your starting point

and instruct Copilot on what else to add.

Copilot generates a solid draft,

and it's ready for editing.

Because this is going to a customer,

you want to make it more formal.

So you ask Copilot to adjust the tone.

You can easily flip

through the options and select

which version you like the best.

The second paragraph

could also use an update.

You can edit it yourself

or ask Copilot to help.

Let's highlight the relevant section

and tell Copilot what you want to include.

Once you're happy with the edits,

you can accept the changes

and your email is ready to send.

Until now, business processes relied on siloed,

purpose-built applications that live

well outside the flow of your work.

Narrowly focused apps for

sales, service, finance, HR.

We're enabling every organization

to break free of yesterday's

take on business process.

Introducing Copilot agents.

Broadly speaking,

agents automate and execute

business processes,

working with or for humans.

They come in all shapes and sizes.

They can reason, remember, be trained

and even know when to ask for help.

Agents range from simple

“prompt and response”

to more advanced agents

that automate repetitive tasks,

to sophisticated agents

that are fully autonomous

and can orchestrate other agents.

Copilot agents do that, and more.

They bring the power of agents to you

right in the flow of your work.

They work for you in the background,

are fully managed

and orchestrated by Copilot,

and are incredibly easy to create.

Copilot agents build capacity,

enabling you to scale

your team like never before.

Take a look.

We'll start in BizChat,

where we can open a simple agent

for a field service technician.

Say you're onsite

and you get an error code

you've never seen before.

You built a Field Service agent for exactly this.

It has access to all your product knowledge

and can give you step-by-step

instructions in real time.

Now, watch how simple it is for anyone

to create the agent we just saw

and add it to Copilot.

You fire up

Agent Builder and describe

what you want the agent to do.

It needs to be able to reason over your product

catalog and repair tickets

to provide step-by-step

troubleshooting instructions.

Let's connect it to SharePoint

so it has access to all the knowledge it needs.

It's built in seconds,

so you can start using it immediately,

or edit and configure it to fit your needs.

You can expand its knowledge base

by tapping into resources

like SharePoint sites

or other IT-approved data sources.

You can even update its name or image

to align with your company's branding.

So, let's do that.

You can test the agent right here

or just hit create and you're done.

And of course,

the agent respects your organization's

Microsoft 365 and SharePoint security permissions.

Now, your Copilot agent is ready in BizChat,

and you can share it with your team.

Over the years, SharePoint has become

the most used solution in the enterprise

for knowledge and business process.

Today, we're enabling you to turn every SharePoint

site into an agent,

moving far beyond natural language search,

so you can fully leverage

the value in its vast knowledge repository.

Let me show you.

Let's say there's an issue that requires

further research and follow-up.

Your team keeps all its customer records,

from deployment to maintenance reports,

on a SharePoint site.

It's a wealth of valuable insights that's largely

been locked away, kind of hard to extract,

until now.

You can create an agent

with a single click from any SharePoint site,

library, or folder.

An agent that deeply knows the information

it was built on.

It can answer questions

about source material,

reason over that material,

and take action,

just like a well-informed teammate would.

In just a few seconds,

your Copilot agent is ready to be used

or shared with others.

Let's add it to your Teams chat

so everyone can work with the agent.

Now all those artifacts in SharePoint

are immediately accessible and useful,

so Copilot can reason over

all the relevant content to find

what your team needs.

You can @ mention the agent

as you would any other teammate,

sharing new information and asking it questions,

and it will respond in real time.

Let's take it a step further.

Now, we'll edit the agent we just built,

so we can take action on behalf of the team.

First, open your agent in Copilot Studio.

Here, you can customize the knowledge

an agent has, as well as the actions it can take.

You want it to be able to place an order

for new parts with your procurement team.

Let's connect it to Dynamics 365

Supply Chain Management.

And in just a few seconds,

you're ready to update the agent

and bring it back to the Teams chat,

where you're working on

solving the customer's issue.

Let's ask the agent to order

the part it recommended.

Your agent is on it, asking you to confirm

before moving forward.

Once you give it the go ahead, it's done.

Wow! There you have it.

Today we showed you

how Copilot is the new UI for AI,

breaking down the silos between your

work artifacts, your communications,

and your business processes.

You saw web data and work data

come together in Pages.

The first new digital artifact

for the AI era,

designed for multiplayer AI collaboration.

And with BizChat,

all your data becomes

a reusable business asset,

so you can extract value from it

again and again.

We're rapidly improving Copilot

in the Microsoft 365 apps

with Python and Excel,

Narrative builder in PowerPoint,

and Prioritize my inbox in Outlook.

And finally,

Copilot agents supercharge

every business process,

so you can increase revenue

and reduce costs.

This is just the beginning of Wave 2.

We've got so much more to show you

in the next two months, so stay tuned.