HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_

Sydney Balatbat
27 Apr 202005:02

Summary

TLDRIn this engaging video, Sydney, a student from the Lyceum of the Philippines University of Batangas, role-plays as a reservation agent, guiding viewers through the front office's reservation process. The scenario involves a client, Mr. Shiny McCraney, who successfully books a deluxe, non-smoking room with a lake view for April 25-27. The detailed interaction covers room availability, pricing, and payment methods, culminating in a confirmed reservation and a reminder of the hotel's check-in policy.

Takeaways

  • 🎓 Sydney, a BS ITT student, is presenting the reservation process as a front office agent.
  • 🤝 Sydney's partner, Shiny McCraney, plays the role of a client in the reservation scenario.
  • 📅 The client wants to reserve a room from April 25th to 27th.
  • 🏨 The hotel has several rooms available for the requested dates.
  • 🛏️ Premier rooms are fully booked, but deluxe rooms are available as an alternative.
  • 💵 The new room rates are introduced, and the client finds the deluxe room price of 6,450 pesos per night acceptable.
  • 🚭 The client prefers a non-smoking room with a queen-size bed.
  • 🌄 A room with a view of the lake is requested and confirmed by the agent.
  • 📞 The client's phone number is provided for reservation verification.
  • 💳 Payment will be made via a Visa card, with card details provided by the client.
  • ⏰ The hotel has a 6:00 p.m. check-in policy, and the client is informed of this requirement.

Q & A

  • What is the role of Sydney in the video script?

    -Sydney is the reservation agent handling the call in the front office of a hotel.

  • Who is the client in the script?

    -The client in the script is Miss Shiny McCraney, who is also referred to as 'her nanny'.

  • What is the purpose of the call made by Shiny McCraney?

    -Shiny McCraney is calling to reserve a room at the hotel for a specific date.

  • What dates does Shiny McCraney want to make a reservation for?

    -Shiny McCraney wants to make a reservation for the 25th to the 27th of April.

  • Are there any premier rooms available on the 25th of April?

    -No, all premier rooms are booked on the 25th of April.

  • What type of room does Shiny McCraney decide to book as an alternative to the premier room?

    -Shiny McCraney decides to book a deluxe room as an alternative.

  • What is the rate for the deluxe room per night?

    -The rate for the deluxe room per night is six thousand four hundred five battles.

  • Does Shiny McCraney prefer a smoking or non-smoking room?

    -Shiny McCraney prefers a non-smoking room.

  • What view does Shiny McCraney request for the room?

    -Shiny McCraney requests a room with a view of the lake.

  • What is the check-in time mentioned in the script?

    -The check-in time mentioned is 2:00 PM.

  • What is the hotel's policy regarding late check-ins?

    -The hotel has a 6:00 PM policy, after which they reserve the right to give the room to wait-listed clients if the guest has not checked in.

  • How will the bill be settled for Shiny McCraney's reservation?

    -The bill will be settled via a Visa credit card.

  • What is the total amount for the reservation made by Shiny McCraney?

    -The total amount for the reservation is twelve thousand eight hundred red petals.

  • What is the name of the person who will be staying, as provided by Shiny McCraney?

    -The name of the person who will be staying is Mr. and Mrs. Lummis.

  • What is the phone number provided by Shiny McCraney for the reservation?

    -The phone number provided is 0925-1068126.

  • What is the name of the cardholder for the Visa credit card used for the reservation?

    -The name of the cardholder is Shiny McCann Brennan.

Outlines

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Mindmap

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Keywords

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Highlights

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Transcripts

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Связанные теги
Reservation ProcessFront OfficeHotel BookingCustomer ServiceSimulated CallTourism StudentLyceum of the PhilippinesRoom SelectionPayment MethodCheck-in Policy
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