Restaurant Service SMKN 28 Jakarta - LKS Restaurant Service - Tarra Nardra Anindya

Summary

This transcript captures the experience of a student participating in a restaurant service competition. The student, Tara, interacts with a customer, guiding them through the dining experience, from checking their reservation to taking orders and serving food. Tara efficiently handles the various tasks, such as presenting the menu, taking orders, and clearing the table. The interaction is marked by professional courtesy, with attention to detail in ensuring the customer enjoys their meal. The script showcases hospitality skills and customer service in a dynamic, real-world scenario.

Takeaways

• 😀 A student from a professional high school in Jakarta is participating in a student skill competition.
• 😀 The script starts with background music and applause, setting a welcoming tone for the interaction.
• 😀 The main scene takes place in a restaurant, where a customer enters and is greeted by staff.
• 😀 The customer confirms their reservation, and the staff guides them to their assigned table.
• 😀 The waiter introduces themselves as Tara and offers the menu to the customer.
• 😀 The customer is offered appetizers, soups, main courses, and desserts. The waiter takes the order.
• 😀 The order consists of two Caesar salads, two carrot soups, two well-done T-bone steaks, and mixed fruit for dessert.
• 😀 The waiter clears the table after the appetizers and soup are served, ensuring a clean and organized dining experience.
• 😀 The main course of T-bone steak is served, and the waiter continues to clear used plates.
• 😀 The customer is offered coffee or tea, and both are served to the table.
• 😀 The customer requests the bill, and the staff thanks them for coming and wishes them a pleasant day.

Q & A

What is the setting of the script?

The script takes place in a restaurant, where the main character is serving customers during their lunch.

What is the main role of Tara in the script?

Tara is a server at the restaurant, responsible for taking orders, serving food, and assisting customers during their meal.

What is the first interaction the customer has with the server?

The customer is greeted by the server, who asks if they have a reservation. Once confirmed, the server leads the customer to their table.

How does the server handle the menu introduction?

The server politely introduces the menu to the customer, offering it for their consideration and ensuring that they have everything they need.

What are the items on the menu that the customer orders?

The customer orders two Caesar salads, two carrot soups, two well-done T-bone steaks, and two servings of mixed fruit for dessert.

What happens after the server takes the customer's order?

The server confirms the order by repeating it back to the customer to ensure accuracy, then proceeds with clearing the table and bringing the food.

What is the role of music and applause in the script?

The music and applause in the script likely serve as background ambiance, creating a lively and welcoming atmosphere in the restaurant.

How does the server manage clearing the table?

Throughout the script, the server repeatedly asks the customer if they would like the table cleared, ensuring the area is kept tidy during the meal.

What happens towards the end of the interaction?

At the end of the meal, the customer asks for the bill, and the server politely provides it. The interaction ends with the server thanking the customer and wishing them a good day.

What kind of customer service is depicted in the script?

The script portrays excellent customer service, with the server being attentive, polite, and helpful throughout the entire dining experience.