Adobe Is Pathetic
Summary
TLDRThe speaker vehemently criticizes Adobe for alleged underhanded practices, detailing how Adobe's updated terms of use grant them broad rights to users' content, potentially for AI training. The outrage sparked by these terms led to Adobe revising the language, but the speaker remains skeptical, accusing Adobe of disregarding customer trust. They advocate for alternative software, emphasizing the ease of cancellation should not lag behind subscription convenience, and hint at Adobe's history of prioritizing profits over user experience.
Takeaways
- 📢 The speaker canceled their Adobe subscription due to concerns about Adobe's new terms of use, which they believe are exploitative.
- 🔍 Adobe's updated terms of use include a license that gives Adobe broad rights to use customers' content, potentially for AI training and commercial purposes.
- 👀 The speaker alleges that Adobe's terms were not transparent and that they were changed without clear communication to users.
- 🚫 The initial terms were perceived as a 'ransom' because users had to agree to them to continue using Adobe's software, even in the middle of projects.
- 🔥 Public outcry and the viral spread of the issue on social media led Adobe to revise their terms to clarify that they will not use customer content to train AI models.
- 🤔 The speaker questions Adobe's motives, suggesting that the company may have intentionally tried to exploit user data for financial gain.
- 💬 Adobe's response to the controversy was seen as gaslighting and dismissive, with the company claiming that users misunderstood the terms.
- 🛑 Adobe eventually made changes to their terms, explicitly stating they will not use customer content for AI training without consent.
- 📉 The incident may have led to a loss of trust and a drop in Adobe's subscription numbers, as users like the speaker sought alternatives.
- 🛍️ The speaker recommends exploring alternative software options that do not impose the same restrictions or potential misuse of user content.
- 📉 Adobe's subscription model and difficulty in canceling subscriptions are criticized, suggesting a lack of customer-centric practices.
Q & A
Why did the speaker cancel their Adobe subscription?
-The speaker canceled their Adobe subscription due to concerns about Adobe's updated terms of use, which they believe could allow Adobe to use their content for AI training and commercial purposes without proper consent.
What is the main issue with Adobe's terms of use update according to the speaker?
-The main issue is that the updated terms of use grant Adobe a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and create derivative works from the user's content, which the speaker interprets as a potential misuse of their work for Adobe's commercial gain.
What is Creative Cloud and why is it significant in this context?
-Creative Cloud is a suite of over 20 Adobe applications used for content creation, including Photoshop and Premier Pro. It is significant because the terms of use update applies to all users of these tools, potentially affecting a wide range of content creators.
Why did Adobe's response to the controversy seem insincere to the speaker?
-The speaker found Adobe's response insincere because they felt Adobe was gaslighting its customers by claiming that the terms of use were misunderstood, despite the clear language in the updated terms that could be interpreted as granting broad rights to Adobe.
What did Adobe claim in their clarification about not using customer content to train AI models?
-Adobe claimed that they do not train their generative AI models, specifically Firefly, on customer content, but rather on licensed content such as Adobe Stock and public domain content.
What was the community's reaction to Adobe's initial response to the terms of use controversy?
-The community reacted negatively, with many people, including the speaker, canceling their Adobe accounts, which led Adobe to revise their terms and provide a more explicit clarification.
What changes did Adobe make to their terms and conditions after the public outcry?
-Adobe expanded the terms and conditions to include a specific section clarifying that they will not use customer content to market, promote, or train generative AI models, except at the customer's specific request.
Why does the speaker believe Adobe's actions are unethical?
-The speaker believes Adobe's actions are unethical because they feel Adobe is exploiting customer content without explicit consent for AI training, which could eventually replace the work of content creators and deprive them of royalties.
What alternative software does the speaker recommend instead of Adobe products?
-The speaker recommends DaVinci Resolve for video editing and Affinity Photo as an alternative to Photoshop, noting that these alternatives can be purchased outright without monthly subscriptions.
What is the speaker's view on Adobe's subscription model compared to the previous model where users could buy the software?
-The speaker criticizes Adobe's subscription model as greedy and customer-unfriendly, arguing that it is designed to lock users into a continuous payment plan, unlike the previous model where users could purchase and own the software indefinitely.
How does the US government's lawsuit against Adobe relate to the speaker's grievances?
-The US government's lawsuit against Adobe for making it difficult to cancel subscriptions aligns with the speaker's grievances about Adobe's practices, suggesting a broader pattern of customer-unfriendly behavior.
Outlines
😠 Adobe Subscription Cancellation and Content Rights Concerns
The speaker expresses frustration with Adobe's recent changes to their terms of use, which they believe gives Adobe the right to use customers' content for AI training and commercial purposes without proper consent. They recount the discovery of these terms, the public's reaction, and Adobe's subsequent clarifications, which they view as disingenuous. The speaker urges others to consider the implications of these terms and to explore alternative software options.
🤔 Questioning Adobe's AI Training Data and Ethical Concerns
This paragraph delves into the specifics of Adobe's AI model training practices, questioning the ethics of using licensed content and potentially infringing on creators' rights. The speaker criticizes Adobe's attempt to clarify their stance through a blog post and a lawyer's video, viewing it as patronizing and insincere. They highlight the discrepancy between Adobe's public statements and the actual terms of use, suggesting a lack of transparency and respect for customers.
📸 The Impact of Adobe's AI on Stock Contributors and Subscription Practices
The speaker discusses the potential negative impact of Adobe's AI on stock photographers and video creators who contribute to Adobe Stock, fearing that their work could be used to train AI models that might eventually replace them. They also criticize Adobe's subscription practices, including the difficulty of canceling a subscription and the lack of transparency regarding the terms of the agreement. The speaker emphasizes Adobe's disregard for customer concerns and their focus on profit.
🛑 Moving Away from Adobe: Exploring Alternatives and Encouraging Action
In the final paragraph, the speaker shares their decision to stop using Adobe products and encourages others to do the same. They highlight the availability of alternative software tools that do not impose the same restrictions on content rights and do not require a subscription model. The speaker warns against Adobe's potential to exploit customers in new ways in the future and suggests that the time has come for content creators to seek out more ethical and customer-friendly options.
Mindmap
Keywords
💡Adobe
💡Subscription
💡Creative Cloud
💡Terms of Use
💡Content Creator
💡AI Data
💡Gaslighting
💡Derivative Work
💡Licensing
💡Stock Photos
💡Alternative Software
Highlights
Adobe's controversial terms of use update allows them to access user content for AI training.
User backlash led to Adobe revising their terms to explicitly state they won't use customer content for AI training without consent.
Adobe's initial terms were vague, potentially allowing them to use any content created with their software for AI purposes.
The public outcry forced Adobe to clarify that they will not market or promote using user content.
Adobe's terms initially included a broad license for operating or improving their services and software.
Adobe's response to the controversy was perceived as gaslighting and dishonesty by the community.
Adobe's legal team provided a video explaining the terms, which was criticized for being patronizing and disingenuous.
Adobe's use of Adobe Stock content for AI training raises ethical concerns about consent and compensation for content creators.
The US government is suing Adobe for making it difficult for customers to cancel their subscriptions.
Adobe's subscription model is criticized for being opaque and not offering the same ease of cancellation as the sign-up process.
The speaker recommends alternative software like DaVinci Resolve and Affinity Photo as Adobe alternatives.
Adobe's historical dominance in the creative software market is challenged by emerging competitors.
The speaker emphasizes the importance of customer choice and the availability of non-Adobe tools for content creation.
Adobe's business practices are compared to a 'ransom' due to their subscription model and difficulty in canceling.
The narrative suggests that Adobe may exploit any opportunity to monetize at the expense of their customer's interests.
Content creators are encouraged to explore and adopt alternative tools to avoid potential exploitation by Adobe.
The speaker shares a personal anecdote of difficulty in canceling their Adobe business license, illustrating poor customer service.
Transcripts
I just cancelled my Adobe subscription
after many many years as a customer and
so should you because Adobe is a
pathetic company Adobe wants to steal
your work Adobe wants to use it to train
their AI data and then Adobe wants to
sell that AI data to make lots and lots
of money to replace the work of the
content creators that it's stealing the
data from now there is a lot to unpack
in this story trust me is going to be
good and it's going to be unfiltered get
yourself a bag of popcorn and let's
start at the beginning a couple of weeks
ago Adobe came out and published this
notice for all Adobe users logging into
their Creative Cloud account Creative
Cloud is the new name not very new name
for all the tools that people use to
create content it's Photoshop for images
it's Premier Pro for video and there's
25 other apps as well so this notice
casually said we've made some changes to
the Adobe general terms of use first
bullet point clarify that we may access
your content through both automated and
manual methods such as for Content
review sections 2.2 and 4.1 and at the
bottom your only option is to click
accept and continue There is no option
that says no thank you if you're in the
middle of a project in the middle of
your work in the middle of a client
project using their software your only
choice to continue working on it is to
agree to these terms you cannot proceed
without you are being held to Ransom and
what are these new terms that they
introduced you might wonder well I took
a screenshot and posted it on Twitter
that screenshot went a bit viral over 19
million views every newspaper wrote
about it section 4.2 says licenses to
your content I highlighted the critical
bit it says you grant us a non-exclusive
worldwide royalty-free sublicensable
license to use reproduce publicly
display distribute modify create
derivative work based on publicly
perform and translate the content the
clarifier is of course that it's solely
for the purposes of operating or
improving the services and software
which really can mean pretty much
whatever Adobe wants it to mean and
content here doesn't just mean the stuff
that you upload to their cloud look at
the definition above it's any test
information blah blah blah that you
upload import into embed for use by or
create create using the services and
software so in this section if you edit
a private video or a private photo on
your laptop and you created it using
Adobe software then according to these
terms Adobe owns a license to do pretty
much whatever it is that they want with
it according to this if you go and buy a
paintbrush from the shop then the shop
owns a Perpetual license to do whatever
they want with any painting you draw
using that paintbrush now those terms
and conditions actually went went live
in February but Adobe chose not to tell
their users about this change until June
that of course was not at all
intentional just a slight oversight
happens all the time but the worst bit
is that these specific Clauses were not
even particularly new nobody knew about
them but they've been there since 2022 2
years ago they just didn't tell their
users who have been using their software
that they added some Clauses that allow
Adobe to steal your work and use it for
commercial game I started my YouTube
channel back in March 2020 I was an
Adobe customer before that but that's
when I really started to use the
software a lot more and back then the
same Clause was worded very differently
you see it said when you upload at the
start of the Clause because it only
applied to things they upload to the
cloud and at the end it said as needed
in response to user driven actions so
they deleted those bids because it gives
them the right to spy on the content on
your computer not just the stuff you
upload otherwise why would you delete
that bit right and then they also spy on
it without user driven action AKA
without you having to specifically give
them the authorization just whenever the
[ __ ] it is that they want so I was very
pissed off naturally so were many other
people I have cancelled my company's
account and I suspect so did many others
and that sent Adobe into Panic here is
what happened next Adobe decided that
the best mitigation strategy against
this crisis is gaslighting and lying of
course they said we recently made an
update to our terms of use with the goal
of providing more clarity on a few
specific areas we have received a number
of questions resulting from this update
and want to provide some clarity there
is a lot of driil in here but the best
bit is this Adobe does not train Firefly
generative AI models on customer content
and Firefly generative AI models are
trained on a data set of licensed
content such as Adobe stock and public
domain content first off why was there a
need to specify exactly which generative
AI model does not use customer data so
Firefly apparently doesn't but what
about the model that they are currently
working on and planning to release next
year whatever that's called hm seems
very odd to be so incredibly specific
rather than just say we don't train AI
models but the really disgusting bit is
this Firefly generative AI models are
trained on a data set of license Ed
content such as whatever and these new
terms the ones that you have to
subscribe to they do what they give
Adobe a worldwide license to your
content to improve their services you
see the connection there right they
technically don't train AI on customer
data because they train it on licensed
data only and by agreeing to these terms
you agree to them having a license to
your data including private data on your
laptop of course Adobe then put out a
blog post gaslighting their customers
and saying that this is all a huge
misunderstanding you see everyone is
just overreacting people don't know how
to read they're so dumb I'm so we just
so stupid this is completely not at all
what Adobe wanted to do that's not what
the terms say even though that is
exactly what they say they absolutely
did not try to steal your content
through the back door so that they can
increase massively the training data set
for their AI models Adobe wants you to
believe that their army of lawyers sat
there working on these terms and
conditions and they genuinely did not
intend to make these terms give them a
license to your work even though that is
exactly specifically expressly what it
says black and white in those terms and
conditions I personally don't believe
that [ __ ] for a second so then Adobe
published a blog post to help clarify
the changes except this blog post
specifically didn't address address
section 4.2 which was the main problem
massive gaslighting then Scott bsky the
chief strategy officer from Adobe
replied to my tweet linking to that blog
post saying every cloud service requires
a license solely for the purpose of
operating blah blah blah I replied to
him saying I give precisely zero [ __ ]
about adobe's clarifications or blog
post you forced people to sign new terms
legally they are the only thing that
matters and the reason I said that is
because that is exactly true when you go
to court that blog post is irrelevant so
Adobe was saying that everyone
completely misunderstood the terms and
we the customers just don't get it but
then on June 18th Adobe went and
completely changed their terms and
conditions again they expanded that one
paragraph into a huge section and at the
end added this bit what Adobe does not
do Under This Clause 4.3a we do not have
the right to and will not use your
content to Market or promote Adobe we
will not use these rights to train
generative AI models on your content and
will not use the sulic rights to have
anyone else train generative AI models
on your content except at your specific
request so this new text is extremely
clear but why did it take public outrage
for them to write that text in the first
place what was the original text for why
would did the original text give them
that license to do whatever they want
was it a genuine oversight or did Adobe
try to [ __ ] their customers on purpose
but then when people actually read the
thing and said you know what no thank
you a lot of people cancel their
subscriptions and then Adobe was forced
to do an emergency 180 degree turn
realizing they're not going to get away
with it well I wasn't sure if it was an
oversight or this intentional thing
until
I saw how Adobe went about explaining
these new terms hi everyone my name is
Jessica I'm a lawyer from adobe's legal
team I've been helping to clarify
adobe's terms of use with input from
members of our community to make sure
the language is easy to understand we
know sometimes legal language only makes
sense to lawyers so I want to take a few
minutes now to walk you through what has
changed in this new update oh thank [ __ ]
we have a lawyer from Adobe explaining
complicated lawyer things to us Doom
with who can't read how patronizing can
you get a few things haven't changed at
all now we just say them even more
clearly oh yeah by more clearly do you
mean that you wrote the exact [ __ ]
opposite of what you wrote 2 weeks ago
after this whole thing exploded in your
face I mean just look at this video I
can't even explain precisely what it is
but is it just me or have you ever seen
a person who sounds this disingenuous
this is like a 11 out of 10 disingenuous
every single word coming out of a mouth
sounded like a forced lie through the
teeth so to train their AI Adobe only
uses stock photos and stock video on
their stock website plus other content
that is either free of copyright or that
they licensed elsewhere now I am sure
that all the people who have submitted
their photos to Adobe stock over the
many many years are really happy about
the fact that adobe has now decided is
fair game to steal that content so that
they can train their a models to
eventually replace the content and not
have to pay the professional
photographers royalties because they can
now generate those same images that
they're selling for free using their AI
tool did Adobe pay extra to the content
creators for this no they did not did
the creators knowingly consent to this
no they did not this of course is in no
way fine nor ethical and if you uploaded
photos to Adobe stock say 10 years ago
when it first launched way before anyone
talked about AI or generative models or
whatever because you were a budding
photographer you were starting out you
were trying to make a few dollars in
royalties from people licensing your
photos I have a funny feeling that when
you signed up approximately 100% of the
people who did it who uploaded their
photos did not knowingly consent to
their content also being used to train
adobe's AI to replace their content in
their Twitter post Adobe said today we
announced an update to our general terms
of use for creative of cloud and
document Cloud customers that makes the
language easier to understand including
how we handle your content I am really
sorry Adobe but [ __ ] you for gaslighting
customers and pretending that your
customers are dumb when you delete
entire sections of your terms and
conditions and then replace them with
the exact opposite of what those things
said that is not making the language
easier to understand it is being found
out and having to backtrack with your
tail between your legs because your
customers called you out for your
[ __ ] and here is the thing the new
terms are really clear they could not be
more clear on what Adobe will not do
with your content I mean they did
eventually get there great but what
happens when the next opportunity to
[ __ ] their customers turns up today is
generative AI tomorrow it's something
different Adobe has shown that they as a
company give absolutely zero [ __ ] about
their customers they wanted to steal the
customers data
to add to the data set on which they
will then go and train their AI models
and then when this whole thing went
absolutely bananas now to cancel those
plans when they were found out they
already use Adobe stock photus to train
their AI without those customers
expressly wanting that because when they
were uploading the photos AI wasn't a
thing and that will ultimately mean that
people contributing the stock image
images to that portfolio will eventually
be replaced Direct ly or indirectly by
the AI that adobe is training on that
data a few days ago the US government
sued Adobe because it is extremely
difficult to cancel a subscription and
most customers are not even aware that
they are actually signing up to an
annual deal because it's hidden in the
small print it's not obvious it's always
advertised as a monthly subscription not
as an annual package I think if you
click around enough as a personal user
there is a way there was a way to find
out how to cancel it but if you have a
business license like me you know what
there is no way at all to cancel your
business license online nothing it
doesn't exist the chat they just hang up
on you the moment you mention it and
they don't answer I know because it
happened to me twice there are 100 ways
to buy a license online buttons
everywhere buy more licenses come on
spend more money but there is not a
single button anywhere in your account
to count
your only option is to call them I
managed to get through to a human on my
fourth attempt and then of course they
give you the whole spiel about maybe you
want to stay you know it's pretty good
software maybe you can do a deal it's an
absolutely abysmal disgusting practice
and the reason that this is how Adobe
does it is because it is the opposite of
being transparent which is what they say
they are it is the opposite of giving a
[ __ ] about your customers it is dirty it
is disgusting it is just trying to
prevent people from leaving if Adobe
really cared about their customers why
is there not the same level of ease with
canceling your subscription as there was
with signing up for it in the first
place why do you have to phone someone
to speak to them why why is there a
minimum 12-month term for what is a
monthly subscription the answer is Adobe
are a bunch of greedy Fox that only care
about squeezing more money out of their
customers whatever the cost whatever it
doesn't matter if the customers are
getting screwed 10 years ago you used to
be able to buy Adobe software you could
go and buy a CD stick it in your
computer and you could then use the
software for as long as you want you
owned it now that option doesn't exist
you cannot buy the software you can only
rent it by buying this monthly
subscription fee this is the first video
that I made on my channel without using
any Adobe products I use denture resolve
for video editing it works on Windows
and on Linux where works really great if
actually better but that's probably for
another conversation and I used Affinity
photo instead of Photoshop would really
highly recommend that as well you can
buy both outright relatively cheap no
monthly subscriptions perfect on my
Linux system I used Critter for photos
also very good and you don't give any of
these tools a license to [ __ ] you over
and steal your content in the terms and
conditions a few years ago content
creators did not really have a choice
Adobe products were so far ahead of any
competition that if you were a
professional if you were making content
you just had to pay Adobe now the game
has moved it has changed maybe there is
a
0.1% Slither of adobe customers who are
so extremely specific in their workflows
who are so Advanced you know that they
have to use Adobe sure but for the
99.9% who don't need those extra Furs
all the super ultra complicated things
people people like me you don't have to
pay the Adobe Ransom I think it's
patently clear that if there is any
opportunity tomorrow for Adobe to make
some extra money by screwing their
customers in a new way that hasn't been
thought up of yet Adobe will not miss
that opportunity there are lots of great
tools out there go and try them out use
whichever one it is that you prefer and
thank me later when you buy yourself a
few bottles of wine every month instead
of paying that monthly subscription
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