Retour d'expérience Action logement - Knowmore

Summary

The video script discusses the deployment of Canao, a digital guidance and adoption tool, within Action Logement Service. Canao is an overlay that can be integrated into any application or website, providing guidance and support to users. The speaker explains how Canao streamlines onboarding, facilitates learning, and enhances user experience. They highlight the benefits of Canao, such as improved user autonomy, reduced support calls, and better adherence to processes. The script also covers the selection criteria for Canao, the deployment process, and the organization's approach to implementation, including training and dedicated teams. Overall, the script presents Canao as an effective solution for improving digital adoption and user experience within the organization.

Takeaways

• 😃 CanaoDigitalGuidance is an overlay tool that can be integrated with any application or website to provide guided tours and adoption assistance.
• 🤖 CanaoDigitalGuidance uses pop-ups, highlights, and interactive elements to guide users through an application's features and functionality.
• 🔑 The tool is customizable and can be adapted to match an organization's branding and specific application needs.
• 👥 Different subject matter experts within the organization can implement CanaoDigitalGuidance for their respective applications.
• 🧭 The goal of CanaoDigitalGuidance is to improve user onboarding, facilitate application usage, and standardize processes across the organization.
• 📚 CanaoDigitalGuidance complements traditional training methods by providing in-app guidance and support for specific pain points or areas of difficulty.
• 🏆 CanaoDigitalGuidance was chosen for its technical quality, solid implementation support, financial advantage, and comprehensive reporting solution.
• ⚡ The deployment process involves training authors, gathering requirements, implementing guidance, and communicating the rollout to users.
• 🌐 CanaoDigitalGuidance has been implemented across various applications, including HR, finance, and project management tools.
• 😊 User feedback indicates improved onboarding, autonomy, and overall digital experience with CanaoDigitalGuidance.

Q & A

What is Canao and how does it work?

Canao is a digital guidance and adoption tool. It acts as an overlay on top of any application or website, providing interactive walkthroughs, tooltips, and contextual information to users. It is represented by a small compass icon and can guide users through tasks, explain features, and provide help resources.

Why did Action Logement Services choose to implement Canao?

Action Logement Services implemented Canao to accelerate the onboarding process for new and existing employees, facilitate the use of business applications, promote best practices, reduce support calls, and improve employee autonomy and adoption of digital tools.

How was Canao deployed within Action Logement Services?

Canao was deployed through a structured process involving the formation of subject matter experts, authors, and IT referents. Authors were trained to create guidances based on operational requirements. The deployment was sponsored by the Deputy General Management for Transformation and Organization to ensure a strong, cross-functional rollout.

What were the key reasons for choosing NoMoRe as the Canao provider?

NoMoRe was chosen as the Canao provider due to the technical quality of their solution, their solid deployment support, a financial advantage over competitors, and a comprehensive reporting solution.

How was Canao implemented for seasonal employees at Action Logement Services?

For seasonal employees working on the Visale rental guarantee product, Canao was deployed with dedicated support from NoMoRe's teams to ensure a rapid onboarding process. This was crucial as the seasonal employees had to process a large volume of applications within a short timeframe.

What were the benefits of using Canao for managers and subject matter experts?

Using Canao optimized the onboarding process, improved team autonomy, and enhanced the digital experience for managers and subject matter experts. It allowed them to focus on more complex issues rather than addressing recurring questions, as Canao provided in-app guidance and resources.

How did Canao improve the user experience for employees?

For employees, Canao provided a seamless and transparent experience within the applications they were using. It was perceived as a part of the application itself, providing guidance without leaving the application. Users could also access additional resources like videos and guides through Canao.

What types of applications and tools were integrated with Canao at Action Logement Services?

Canao was integrated with various tools, including four HR tools, two finance and accounting tools, a project management tool, and two rental platform tools. It was used for both existing and new applications, as well as in-house and third-party products.

How did the authors find the process of creating guidances within Canao?

Initially, the authors had some apprehension about creating guidances since it was not their primary role. However, after the first day of training, they found the process to be straightforward and easy to grasp, even for those without a technical background.

What feedback mechanisms were available within Canao?

Canao provided the ability to include a feedback mechanism at the end of each guidance. This allowed users to provide feedback and report any issues or areas for improvement, helping to optimize the Canao experience further.