Conférence Salon SRH 2024 - Quelles sont les perspectives de l’IA dans la conduite du changement ?

Summary

The transcript discusses the importance of providing a supportive solution for clients and users, particularly in the context of adopting digital tools like Excel. It emphasizes the need for a simple user experience to encourage tool adoption and reduce support queries. The speaker introduces a SaaS tool designed to streamline the onboarding process for employees, regardless of their familiarity with digital tools. The tool offers guidance, valuable insights, and continuous improvement based on user feedback. It's multilingual, allowing for personalized experiences across different client needs. The speaker highlights the effectiveness of the tool in reducing support tickets and increasing visibility for new features and communication types.

Takeaways

• 🚀 **Emphasizing User Experience**: The primary goal is to improve the client and user experience by helping them better utilize tools in their daily tasks, reducing support inquiries and workload.
• 📈 **Maximizing Excel Functionality**: The focus is on leveraging Excel to its full potential, addressing users who have had difficulties in implementing basic functions.
• 🤝 **Client Adoption and Collaboration**: Importance is placed on getting collaborators on board from the start, ensuring a simple user experience for adoption of digital tools.
• 🛠️ **Tool Evolution and Flexibility**: The tool must evolve and be reactive to客户需求, accommodating users who may not be familiar with digital tools and dematerialization.
• 🌐 **Multilingual Support**: The platform offers support in multiple languages (French, English, Spanish, German), providing guidance and content in the user's preferred language.
• 🔍 **Guided User Journey**:内置 guides help users navigate the application, with tailored guidance based on user roles (HR, manager, collaborator).
• 📊 **Regular Updates and 360 Feedback**: The platform undergoes regular updates and features functionalities for 360-degree feedback and surveys to continuously improve the user experience.
• 📝 **Automated Campaigns**: Automatic campaign features are developed for regular processes like professional interviews, streamlining the management side of the platform.
• 🔧 **Bug Fixes and Immediate Support**: The platform facilitates immediate response to user feedback and issues, ensuring a smooth and continuous user experience.
• 🎯 **Personalization for Specific Needs**: Customizations are made for specific client needs, such as adjusting the organizational chart display according to the client's internal structure.
• 📈 **Measurable Impact**: There is a significant reduction in support tickets related to user onboarding, indicating the effectiveness of the implemented guidance and features.