Optimisation des guidages K-NOW sur Cristal chez Action Logement Services

Summary

The speaker discusses their experience with the 'Cristal' tool, which manages loans for Action Logement Service. Deployed in January 2023, the tool has been successfully adopted with over 40 guides created. The speaker highlights the positive impact of a two-day training session and the professional support from the project manager. The guides have standardized processes, leading to high satisfaction among managers, users, and collaborators. With plans for more complex guides, the speaker is optimistic about the future of 'Cristal'.

Takeaways

• 🏢 The speaker is part of the Direction Métier Action Logement, responsible for the development and update of content on a management tool called 'Cristal'.
• 📊 'Cristal' is a tool for managing recovery and disputes related to Action Logement loans.
• 🗓️ The deployment of the 'Cristal' tool took place in January 2023.
• 🔍 Over 40 guides have been created since the deployment of 'Cristal'.
• 📚 The speaker underwent a two-day training session to familiarize themselves with the tool, which they found to be excellent.
• 👩‍💼 The collaboration with the project manager was appreciated for their responsiveness and professionalism.
• 📝 The guides were delivered within a month, and they were of high quality and complexity.
• 👍 The guides have been well-received, with managers, users, and collaborators being very satisfied.
• 🔄 The use of 'Cristal' has helped to standardize the way of working across all processes.
• 📈 The speaker anticipates the creation of more complex guides in the future to further improve the tool's functionality.

Q & A

What is the main role of the speaker at Action Logement?

The speaker is responsible for developing and updating content on the Cristal tool for Action Logement.

What is Cristal, and what is its purpose?

Cristal is a management tool used for debt collection and litigation management, specifically for handling Action Logement loans.

When was Cristal deployed?

Cristal was deployed in January 2023.

How many guides are currently available on Cristal?

There are currently more than 40 guides available on Cristal.

What kind of training did the speaker receive for using Cristal?

The speaker received a two-day training, which they found excellent and helpful for mastering the tool.

How did the speaker describe their experience working with the project manager from NS Mor?

The speaker appreciated the project manager's responsiveness and professionalism, and noted that the collaboration went very well.

How long did it take to deliver the initial guides for Cristal?

The initial guides were delivered within one month.

What impact did the deployment of Cristal have on the way the team works?

Cristal allowed the team to standardize their work processes, which satisfied both managers and users.

What future plans does the speaker mention regarding the development of Cristal?

The speaker mentions plans to develop more complex guides in the future.

How did the speaker feel about the initial guides created for Cristal?

The speaker was very satisfied with the initial guides, finding them to be complex and of high quality.