Déploiement de K-NOW sur les applications métier d'Action Logement Services (ALS)

Summary

Pierre Orseau, Deputy General Director of Action Logement Service, discusses the adoption of digital tool Nomor to enhance learning by doing, streamline onboarding for new and existing applications, and standardize practices post-merger in 2017. The tool also aims to reduce reliance on user assistance, complementing in-person training. Nomor was chosen through a public tender for its technical quality, support, and financial advantage. The deployment involved business experts and IT, with positive initial feedback on simplifying complex applications, with over 10 applications currently utilizing Nomor.