Faciliter l'onboarding d'employés saisonniers sur une application métier

Summary

The video showcases how the CanAO tool became a game-changer for Action Logement, specifically in managing the seasonal peak demand for their Visal and Locapass programs. These programs help facilitate access to housing by offering guarantees for tenants. Due to the growing demand and seasonal workload, the CanAO tool was introduced to streamline the process, making it easier for staff to guide and train new collaborators. Its user-friendly interface, which integrates links to further resources, has received overwhelmingly positive feedback, prompting the organization to consider expanding its use to other areas of operations.

Takeaways

• 😀 The tool 'Canao' arrived as a solution to improve operational efficiency during peak times.
• 😀 The speaker works in the Action Logement Service within the Operations Department and the Direction des Métiers.
• 😀 The speaker is responsible for two key programs: Visal and Locapass.
• 😀 Visal is a guarantee system that facilitates access to housing, and it's growing in popularity among tenants and landlords.
• 😀 The Visal program remains seasonal, and Action Logement struggles to meet demand with its current staff.
• 😀 The need for a tool like Canao is essential to train new staff quickly during the summer peak period.
• 😀 Canao was integrated into the system to streamline the management of housing applications and guarantee processes.
• 😀 The tool is user-friendly and can be complemented with links to guides and instructions to provide further support.
• 😀 There has been overwhelmingly positive feedback regarding the Canao tool from users.
• 😀 Due to its success, there are plans to expand Canao's use to other activities within the organization.

Q & A

What is the main purpose of the CANAO tool?

The CANAO tool was introduced as a solution to streamline and improve the management of rental guarantees, specifically for the Visal and Locapass programs. It helps in efficiently training new employees during peak times.

What programs does the speaker manage at Action Logement?

The speaker manages two key programs at Action Logement: Visal and Locapass. Visal is a guarantee program that facilitates access to housing.

Why is the Visal program important?

The Visal program is becoming increasingly important as it helps more and more tenants and landlords. It addresses the demand for housing guarantees, making it easier for individuals to access rental properties.

What challenge does Action Logement face in relation to the Visal program?

Action Logement faces a challenge in meeting the growing demand for the Visal program due to the limited number of staff. This makes it difficult to handle the volume of requests, especially during peak seasons.

How does the CANAO tool assist with this challenge?

The CANAO tool provides a solution by enabling rapid training of new employees. This ensures that Action Logement can handle the increased workload during peak seasons effectively.

What is the main feature of the CANAO tool?

The main feature of the CANAO tool is its ease of use. It guides employees through the process of managing rental guarantee files, providing helpful links to work instructions and guides when necessary.

How does the CANAO tool enhance employee training?

The CANAO tool enhances employee training by offering a step-by-step guide to managing guarantee files. It makes it easier for new employees to learn and perform tasks quickly and efficiently.

What has been the response to the CANAO tool from employees?

The feedback from employees has been overwhelmingly positive, with many finding the tool extremely helpful in managing their tasks. This has led to the consideration of using it for other activities within the organization.

What is the seasonal nature of the Visal program, and how does this affect staffing?

The Visal program is seasonal, with higher demand during certain times of the year, particularly in the summer. This seasonal spike in demand creates a need for additional staff to handle the workload.

What future plans are there for the CANAO tool?

Given the positive feedback and effectiveness of the CANAO tool, there are plans to expand its use to other activities within Action Logement beyond just the Visal and Locapass programs.