Azul IRRITA passageiros

Summary

The video script discusses passenger dissatisfaction with Azul Airlines due to unexpected changes in aircraft configuration on international flights. Azul received new Airbus A330s from Asia with fewer amenities than expected, leading to a downgrade in service quality. This has resulted in numerous complaints, especially for passengers who had purchased business class expecting a higher standard. The lack of onboard entertainment and more cramped seating is particularly frustrating for long-haul flights to Orlando. Azul has not adequately informed passengers or offered compensation, leading to a negative customer experience and calls for better communication and alternative solutions.

Takeaways

• 😠 Passengers of Azul Airlines are upset due to changes in Airbus aircraft on international flights.
• 🛫 Azul received new Airbus A330 aircraft from Asia with 79 more seats than the A330-200, affecting the business class configuration.
• 💺 The new aircraft from Asia lacks the business class amenities and entertainment system that passengers had expected.
• 📢 There have been at least 15 complaints from Brazil regarding these changes, with many more expected to follow.
• 🚫 Azul has not been notifying passengers or offering compensation for the downgrade in service.
• 🔢 The seat configuration of the new aircraft from Asia is 333, compared to Azul's 242, making seats more cramped.
• 🗣️ A complaint from a 1.90m tall passenger highlights dissatisfaction with the unannounced change, making the 10-hour flight uncomfortable.
• 👨‍👩‍👧‍👦 Other passengers also state that Azul is not warning or compensating, just informing about the aircraft change.
• 🎟️ Some passengers have received vouchers as compensation for the aircraft change, but this is not consistent.
• 📺 The lack of in-flight entertainment is a significant issue, especially on almost nine-hour flights to Orlando.
• 👶 Families with children are particularly affected as there is no entertainment provided on these flights.
• 💰 The speaker suggests that if the price was significantly lower, it might be worth the downgrade, but this is not the case.

Q & A

Why are passengers of Azul airline upset?

Passengers are upset due to Azul's change in aircraft for international flights, specifically the A330s from Asia, which have a different configuration and lack certain amenities compared to the expected A330-900s.

What is the main issue with the A330 aircraft Azul received from Asia?

The A330 aircraft from Asia have a different configuration with fewer amenities, such as no lie-flat seats in business class and no onboard entertainment system, which is causing dissatisfaction among passengers.

How many complaints have been reported regarding these changes?

At least 15 complaints have been reported from Brazil, but it is expected that many more passengers will complain about these changes.

What is the seating configuration difference between the A330 from Asia and Azul's A330-900?

The A330 from Asia has a configuration of 333 seats, whereas Azul's A330-900 has 242 seats, indicating a tighter seating arrangement in the former.

What complaint did a passenger who is 1.90 meters tall express about the new aircraft?

The passenger complained about the lack of space and comfort, stating that the new aircraft's seats are more cramped in both width and legroom.

What is the main complaint regarding the lack of onboard entertainment?

Passengers are unhappy that they cannot watch movies or use any form of onboard entertainment during the flight, which is especially inconvenient for a 10-hour flight.

What are some passengers asking for in response to the downgrade?

Passengers are asking for compensation, such as a refund or vouchers, to make up for the downgraded service they received.

How are the flight attendants handling the situation?

Flight attendants are informing passengers about the aircraft change but are unable to do much else, as they are not responsible for the decision.

What is the speaker's opinion on how Azul should handle the situation?

The speaker believes that all passengers, not just those in business class, should be informed of the change and offered an alternative or compensation.

What is the speaker's personal experience with the A330-300 from Asia?

The speaker had a positive experience flying the A330-300 from Asia on a 9-hour flight without any amenities, but this was because the ticket price was very low.

What advice does the speaker give to passengers who have booked flights with Azul to Orlando?

The speaker advises passengers to be aware of the situation and not to expect the same level of service as they might have previously, especially if they have not been informed of the changes.