Human Resource Management | Total Quality Management and HRM | AKTU Digital Education

Summary

This session on human resources management, led by Rishim, delves into the integration of Total Quality Management (TQM) with HR practices. It emphasizes the importance of aligning employee training and motivation with business strategy to ensure customer satisfaction and productivity. The video outlines the principles of TQM, including customer focus, continuous improvement, and empowerment, and discusses their application in HR to foster a quality-oriented and motivated workforce.

Takeaways

• 😀 Total Quality Management (TQM) is integral to HRM as both aim for profitability, productivity, and a customer-oriented, motivated workforce.
• 🛠 TQM focuses on continuous improvement and customer satisfaction, emphasizing the importance of quality in products and services to retain customers.
• 💼 The HR department plays a crucial role in training employees to maintain quality standards and align with the organization's competitive advantage.
• 🔗 There is a direct linkage between TQM and HRM, where HR practices need to be positively related to TQM principles for successful implementation.
• 🌟 Empowering employees is a key aspect of TQM, shifting from a control-based style to one that encourages autonomy and initiative for quality output.
• 📚 Coaching and learning are vital; organizations must provide training to employees to adapt to new technologies and improve service and product quality.
• 🔄 TQM involves ongoing improvement and empowerment, requiring employees to be actively involved in enhancing and improving existing processes.
• 🎯 TQM is customer-focused, with strategies aimed at not just meeting customer expectations but also aiming to delight them to ensure loyalty and retention.
• 💰 Cost-effectiveness is a significant goal of TQM, seeking to reduce waste and defects to lower production costs and potentially offer better pricing to customers.
• 🛑 Prevention of defects and aiming for zero defects is a critical part of TQM, utilizing quality control and monitoring from the raw material stage through to the final product.
• 🔄 TQM promotes methodological approaches in HRM, including job analysis, performance appraisal, and ensuring that every stage of HR practice is quality-focused.

Q & A

What is the primary focus of Total Quality Management (TQM)?

The primary focus of TQM is on customer satisfaction, doing the right things right the first time, applying continuous improvement to processes, and maintaining a high level of quality in products and services.

How does TQM impact Human Resource Management (HRM)?

TQM impacts HRM by emphasizing the importance of employee empowerment, training, and involvement in quality improvement processes, which in turn affects the organization's productivity, profitability, and customer orientation.

What is the significance of employee empowerment in the context of TQM?

Employee empowerment in TQM is significant as it shifts the management style from control-based to empowering, allowing employees to take initiatives and make decisions that contribute to the quality of products and services, thus enhancing customer satisfaction.

How does coaching and learning contribute to TQM in an organization?

Coaching and learning contribute to TQM by developing employees' skills and knowledge in areas that require training, keeping them updated with current technologies and improvements in services and products, thus ensuring the delivery of high-quality outputs.

What is the relationship between TQM and HR practices in terms of customer focus?

The relationship between TQM and HR practices in terms of customer focus is that both aim to meet and exceed customer expectations by ensuring that employees are trained and motivated to deliver quality services and products consistently.

Why is it important for organizations to maintain a high standard of quality in their products and services?

Maintaining a high standard of quality is important for organizations to retain customers, remain competitive in the market, and achieve sustainable growth and profitability.

What is the role of HR in ensuring that the organization's services are quality-oriented?

The role of HR in ensuring quality orientation includes training employees according to organizational requirements, setting performance standards, and monitoring employee performance to maintain quality in services rendered to customers.

How does TQM contribute to cost-effectiveness in an organization?

TQM contributes to cost-effectiveness by reducing defects and wastage, which in turn lowers the costs associated with producing or delivering substandard products or services, and allows for either higher profit margins or cost savings passed on to customers.

What is the concept of 'zero defects' in TQM, and how can it be achieved?

The concept of 'zero defects' in TQM refers to the goal of reducing the number of defects in the production process to nil. It can be achieved through quality control and monitoring at every stage of production, from raw material procurement to the final product delivery.

How does TQM influence the approach to talent management in HR?

TQM influences talent management by emphasizing the importance of placing the right people in the right jobs to reduce staff turnover rates and recruitment costs, ensuring that employees are in roles where they can perform to their full potential and contribute to organizational goals.

What is the connection between TQM and HR practices in terms of performance appraisal?

The connection between TQM and HR practices in terms of performance appraisal is that both focus on setting clear criteria and parameters for evaluating employee performance, with TQM's emphasis on quality outcomes guiding the appraisal process to ensure employees are contributing to the organization's quality objectives.