Sabre Training -PNR/Reservation Amendments

Summary

This training session covers essential amendments for managing Passenger Name Records (PNRs) in an airline booking system. The video explains how to increase or decrease seat reservations, change booking classes, modify passenger details (names, dates of birth), and update or delete phone fields. Key commands and processes are outlined for each amendment, with practical examples to ensure clarity. The session is designed to help users efficiently manage PNRs before finalizing bookings, emphasizing the importance of making amendments early in the process to avoid limitations. The video is aimed at those looking to improve their skills in handling airline booking systems.

Takeaways

• 😀 Amendments to a PNR (Passenger Name Record) should ideally be done before the PNR is saved in the system.
• 😀 To increase the number of seats in a booking, use the command `COMA` followed by the number of seats required.
• 😀 The number of seats can also be decreased using the `COMA` command, with a value up to 9.
• 😀 Changing the booking class is simple with the command `WINDHAM CHARLIE` followed by the new booking class.
• 😀 To delete a passenger's name, use the command `-1.1` followed by the name number to be deleted.
• 😀 You can change a passenger's name by using the command `-1 CHANGE` followed by the new name details.
• 😀 Dates of birth for children (infants) can be updated with the command `-2.1` followed by the new date.
• 😀 The date of birth for children can also be deleted using the command `-2.1 DELETE`.
• 😀 Phone fields can be updated using the command `MAY NURSERY` followed by the field number and new details.
• 😀 Phone fields can also be deleted by using the delete command followed by the specific field number.
• 😀 It’s important to ensure all amendments are done before saving the PNR to avoid issues with the booking.

Q & A

What is the main rule to remember when making amendments to a PNR?

The main rule is that most amendments cannot be made after the PNR is created. Therefore, ensure that all necessary changes are made before saving the PNR.

What is the first step when increasing or decreasing seats in a booking?

To increase or decrease seats, use the command 'coma' followed by the number of seats required. For example, to add two seats, enter 'coma 4'. To decrease, use a number between 2 and 9.

Can you decrease the number of seats beyond 9?

No, the system only accepts numbers between 2 and 9 for decreasing the number of seats.

How do you change the booking class of a PNR?

To change the booking class, use the command 'Wyndham Charlie' followed by the desired class letter. If the class is unavailable, the system will display an unconfirmed status.

What command is used to delete a passenger's name from a PNR?

To delete a passenger's name, use the command '-name number', for example '-1.1 delete'. This will remove the name associated with the specified line number.

How do you modify a passenger's name in a PNR?

To modify a name, use the command '-1.1 change John Doe', replacing 'John Doe' with the correct name you wish to update.

What is the command to change or delete a child's date of birth?

To change a child's date of birth, use the command '-2.1 change 13 February'. To delete it, use '-2.1 delete'.

What is the process to remove a phone field from a PNR?

To remove a phone field, use the command 'delete 9.1', replacing '9.1' with the correct line number associated with the phone field.

What should you do if a desired booking class is unavailable when trying to make a change?

If the desired booking class is unavailable, the system will display an 'unconfirmed' status, and you'll need to select an alternative class.

What happens when you try to make an amendment after the PNR has been saved?

Once the PNR is saved, most amendments are not allowed. It’s essential to make all necessary changes before saving the booking to avoid issues.