Dukungan (SML part 2)

Summary

The transcript outlines the procedures for managing competencies and training within an environmental management system, referencing ISO 14001 standards. It details the process of identifying competencies, creating training schedules, evaluating training effectiveness, and maintaining records of competencies and certifications. The document also covers internal and external communication protocols, including handling feedback and ensuring proper documentation control. Emphasis is placed on the role of HR, training coordination, and compliance with environmental management goals, all aimed at improving workforce skills and system performance.

Takeaways

• 😀 The document discusses the competency requirements for workers in an industrial setting based on ISO 14001 and related standards.
• 😀 It emphasizes the importance of identifying and defining competency needs for environmental management system (EMS) performance.
• 😀 The document outlines the process of determining, assessing, and evaluating the competencies of workers within the scope of environmental management.
• 😀 A key procedure involves identifying training needs for employees, scheduling and delivering the necessary training, and evaluating its effectiveness.
• 😀 The document stresses the importance of storing relevant data related to training, such as certificates and documents, for future reference.
• 😀 The responsibility of department heads includes creating and reporting competency lists and coordinating worker requirements under their control.
• 😀 A structured process of reporting and reviewing competencies is outlined, with corrective actions and further training provided if competency levels are not met.
• 😀 It covers internal and external communication procedures, ensuring proper data management, such as preparing meeting agendas, storing communication records, and addressing complaints or feedback.
• 😀 The role of the ISO team is highlighted in managing and controlling documentation, ensuring that all documents are appropriately numbered, approved, and revised as needed.
• 😀 A specific emphasis is placed on document control, including the creation, approval, status tracking, and destruction of outdated documents, ensuring compliance and organization.

Q & A

What is the main purpose of the document PLH RD04, 2021?

The main purpose of the document PLH RD04, 2021 is to define the procedures for identifying and addressing the competency requirements of workers within the industry, particularly in relation to the Environmental Management System (SML) under ISO 14001 standards.

What competency requirements are outlined in PLH RD04?

PLH RD04 outlines the need for competencies in skills, knowledge, and experience based on education, training, and work experience that are essential for fulfilling tasks related to the management of the environment, particularly under ISO 14001.

What is the role of the ISO team in identifying competency needs?

The ISO team is responsible for determining the required competencies related to environmental management performance, evaluating whether existing competencies meet the needs of the Environmental Management System (SML), and identifying training needs for workers.

What should happen if a worker is found to be incompetent after training?

If a worker is found to be incompetent after training, the training needs should be reassessed, additional training sessions should be scheduled, and the competency of the worker should be re-evaluated.

How are training results evaluated?

Training results are evaluated based on the performance and results of the workers, assessing how effectively they apply the skills and knowledge gained from the training to their tasks in line with the environmental management system objectives.

What is the purpose of the internal and external communication procedure (PLH RD05)?

The purpose of the internal and external communication procedure (PLH RD05) is to establish guidelines for effectively communicating information both within the organization and with external stakeholders like customers, suppliers, and regulators. This includes addressing issues related to the Environmental Management System.

What is the responsibility of the division head in communication procedures?

The division head is responsible for managing complaints or issues raised by workers regarding environmental performance, ensuring communication is maintained, and overseeing the communication process both internally and externally.

How are communication issues handled if a problem arises?

If a problem arises, the procedure for non-conformance and corrective action is followed. This involves addressing the issue, implementing corrective actions, and maintaining records of these communications.

What role does document control play in ISO 14001?

Document control ensures that all documents related to the Environmental Management System (EMS) are properly maintained, including controlling document versions, ensuring their accuracy, and appropriately storing or disposing of outdated documents according to ISO 14001 requirements.

How is the effectiveness of external communication assessed?

The effectiveness of external communication is assessed based on how well it meets the objectives of the Environmental Management System, and how well it addresses requests for information from customers, suppliers, and other external parties, ensuring it aligns with the organization's environmental goals.