Amadeus Training Scenario: Book Flight Itinerary, Create PNR, Price Fare

Summary

In this Amadeus GDS video tutorial, Chris FIP demonstrates how to book a roundtrip international flight itinerary and create a Passenger Name Record (PNR). He details the process of entering passenger information, searching for flights, and booking tickets, emphasizing the importance of the five mandatory PNR fields: name, itinerary, contact, ticketing, and received from. Chris also shares tips for efficient flight searches and securing the best fares, concluding with a reminder to confirm with clients before finalizing bookings.

Takeaways

• 😀 Chris FIP is conducting an Amadeus GDS video tutorial for booking an international flight itinerary and creating a Passenger Name Record (PNR).
• 📘 PNR stands for Passenger Name Record and is crucial for travel agents. It contains essential information such as passenger's name, itinerary, contact details, ticketing arrangements, and the booking agent's name.
• 🔑 A helpful acronym to remember the five mandatory PNR fields is PRINT: Phone Number, Received From, Itinerary, Name, and Ticket Time Limit.
• 💻 Chris demonstrates logging into the Amadeus selling platform and entering the traveler's name, Buckminster Fuller, as it appears on the passport.
• 📞 The tutorial includes entering the home phone number of the person making the booking and the 'received from' element, which is the name of the person who made the booking.
• ✈️ Chris explains how to search for flights using airport or city codes and how to refine search results by using availability codes to find the most efficient itineraries.
• 🚗 The tutorial suggests considering driving to a larger airport for better flight options, such as from Atlantic City to Philadelphia International Airport (PHL).
• 🌐 Chris shows how to use availability neutral search to find the shortest flight durations and how to filter for non-stop flights.
• 📅 The script details how to book a round-trip flight, specifying the departure and return dates, including using the asterisk plus days (e.g., *7) to find return flights within a set number of days.
• 💼 Chris demonstrates the booking process using the SS code for selecting seats and classes, and how to display and compare fares using FXX, FXA, and FXB codes.
• 🎫 The tutorial concludes with setting a ticket time limit using the TKL code and ending the transaction with ET or ER to save the PNR, and the importance of having a confirmation code for future reference.

Q & A

What does P&R stand for in the context of the video?

P&R stands for Passenger Name Record, which is a collection of information items about a traveler's booking.

What are the five mandatory fields required to complete a P&R?

The five mandatory fields to complete a P&R are Name, Itinerary, Contact, Ticketing Element, and Received From Element.

What is the acronym 'PRINT' used for in the video?

The acronym 'PRINT' is a helpful trick to remember the five mandatory fields for a P&R: Phone Number, Received From, Itinerary, Name, and Ticket.

How does the video demonstrate entering the traveler's name in the Amadeus system?

The video demonstrates entering the traveler's name by using the 'nm1' code followed by the last name, a forward slash, and then the first name.

What is the purpose of the 'a' code in the Amadeus system as shown in the video?

The 'a' code in the Amadeus system is used to search for flight availability by departure time and location.

How does the video suggest improving flight search results?

The video suggests using the 'an' code for an availability neutral search, which displays flights with the shortest time length first.

Why does the video recommend driving from Atlantic City to Philadelphia for the flight booking?

The video recommends driving from Atlantic City to Philadelphia because it can save a connecting flight and reduce the total flight time from approximately 16 to 12 hours.

What does the 'ss' code followed by '1 y1 *12' mean in the context of the video?

The 'ss' code followed by '1 y1 *12' is used to book one economy class seat on flight number one and the return flight number 12.

What is the purpose of the 'tkl' code in the Amadeus system?

The 'tkl' code is used to set a ticket time limit, which is a deadline by which payment must be processed to secure the booking.

How does the video show the process of finding the lowest fare prices for the flights?

The video shows the process of finding the lowest fare prices by using the 'fxx' code to display the fare, 'fxa' to find the lowest fare prices available, and 'fxb' to rebook at the lower fare if available.

What is the significance of the confirmation code provided at the end of the booking process in the video?

The confirmation code at the end of the booking process represents the completed PNR and is crucial for saving, retrieving, and continuing with other bookings in the Amadeus system.

Outlines

00:00

😀 Introduction to Amadeus GDs and PNR Creation

Chris FIP introduces an Amadeus Global Distribution System (GDS) video tutorial, focusing on booking a round-trip international flight and creating a Passenger Name Record (PNR). He acknowledges the faculty of Square 1's travel industry training program. The tutorial's scenario involves booking a flight for Bucky Fuller from Atlantic City, New Jersey, to Moscow, Russia, and returning a week later. Chris explains that a PNR, essential in the travel industry, consists of five mandatory elements: Name, Itinerary, Contact, Ticketing, and Received From. He uses the acronym 'PRINT' to help remember these elements and demonstrates how to log into the Amadeus selling platform, enter the traveler's name, and input contact and received from information.

05:02

🛫 Flight Itinerary Search and Optimization

Chris proceeds to search for flight availability using city and airport codes, explaining the use of the 'DAN' and 'DAC' tools for encoding and decoding city and airport information. He conducts a search for flights from Atlantic City to Moscow, evaluating the options based on connection points and total travel time. After considering the impracticality of the initial search results due to long layovers and flight times, he opts to search again using the 'AN' code for the shortest flight durations. He then suggests driving to a larger airport, like Philadelphia International, to find more efficient flight options. The search is refined to show flights from Philadelphia, resulting in more practical itineraries with fewer connections and shorter durations.

10:03

🌐 Booking Flights and PNR Completion

Chris selects flights for booking, detailing the process of choosing the most convenient options based on departure times and connections. He uses the 'SS' code to book the flights, specifying the number of seats, class, and flight numbers for both the departure and return legs. After booking, he checks the fare using the 'FXX' code and searches for lower fares using 'FXA' and 'FXB' codes. He successfully finds a discounted fare, saving a significant amount compared to the original booking. Chris emphasizes the importance of completing the PNR with a ticket arrangement element by setting a ticket time limit using the 'TKL' code, ensuring the booking is secured before the client confirms payment.

15:03

🔖 Finalizing the Booking and Conclusion

Chris concludes the tutorial by finalizing the PNR with the 'ET' or 'ER' code, which saves and ends the transaction. He explains how to retrieve and display the booking information using the 'RT' and 'IG' codes. He provides a confirmation code for the completed PNR and advises saving it for future reference. Chris also reminds viewers to log out of the Amadeus platform using the 'Jo*' code to ensure security. He encourages viewers to explore more resources on Amadeus GDS and professional education through Square 1's travel industry training program. The tutorial ends with Chris sharing his personal website for potential job opportunities in the travel industry and expressing gratitude to Square 1 and Mary Ellen Solano for the opportunity to create the video.

Keywords

💡Amadeus GDS

Amadeus GDS stands for Global Distribution System, which is a computerized network that allows travel agents and others in the travel industry to access and book airline seats, hotel rooms, rental cars, and other travel-related services. In the video, the presenter uses the Amadeus GDS to book a roundtrip international flight, demonstrating its role in facilitating travel bookings.

💡Roundtrip

A roundtrip refers to a type of travel itinerary where the traveler departs from and returns to the same location. In the context of the video, the client Bucky Fuller is booking a roundtrip flight to Moscow, Russia, and back to Atlantic City, New Jersey, which is a common booking type for international travel.

💡PNR

PNR stands for Passenger Name Record, which is a record in a reservation system used by airlines and travel agencies. Each PNR contains a collection of information items about a traveler or a group of travelers, such as names, contact details, and booking information. The video tutorial focuses on creating a PNR for Bucky Fuller, highlighting the importance of correctly entering the mandatory fields.

💡Itinerary

An itinerary is a planned route or journey, including the sequence of flights, layovers, and destinations. In the script, the travel agent creates an itinerary for the client's roundtrip flight to Moscow, considering various factors like departure times, layovers, and total travel time to find the most suitable flights.

💡City and Airport Codes

City and airport codes are standardized three-letter codes used to identify airports and cities for travel bookings. In the video, the presenter uses codes like 'ACY' for Atlantic City International Airport and 'JFK' for John F. Kennedy International Airport to search for flight availability.

💡Availability Search

An availability search is a process of looking up flight options based on certain criteria like departure and arrival cities, dates, and times. The video demonstrates how to perform an availability search in the Amadeus GDS to find suitable flights for the client's travel dates.

💡Ticketing Arrangement

A ticketing arrangement refers to the process of issuing a ticket for a booking. In the script, the travel agent must include a ticketing arrangement in the PNR, which indicates the arrangements for issuing a ticket for the booking, a mandatory element for completing a PNR.

💡Fare Price

Fare price is the cost of a ticket for a particular flight or travel service. The video script includes steps for the travel agent to find the fare price for the selected flights using codes like 'FXX' to display the price and 'FXA' to find the lowest fare prices available.

💡Ticket Time Limit

A ticket time limit is a deadline by which a ticket must be issued after a booking is made. In the video, the travel agent uses the 'TKL' code to set a ticket time limit, ensuring that the ticket is issued within the specified time frame to avoid the PNR being voided.

💡Confirmation Code

A confirmation code is a unique identifier provided after a booking is successfully completed. In the context of the video, the travel agent receives a confirmation code after saving the PNR, which is essential for future reference or to retrieve the booking information later using the 'RT' code.

Highlights

Introduction to Amadeus GDS video tutorial for booking an international flight and creating a P&R.

Explanation of P&R (Passenger Name Record) and its five mandatory elements: Name, Itinerary, Contact, Ticketing, and Received From.

Memory trick for P&R elements using the acronym PRINT.

Demonstration of logging into the Amadeus selling platform and entering the traveler's name.

Entry of the home phone number for the person making the booking.

Adding the 'Received From' element with the passenger's name.

Searching for flight availability using airport and city codes.

Using the 'a' code to find flight availability by departure time.

Navigating through flight options and selecting the most efficient itinerary.

Advantage of departing from a larger airport like Philadelphia International over Atlantic City.

Availability neutral search to display flights with the shortest time length.

Selection of non-stop flights from JFK to SVO Moscow for the return journey.

Booking the flights using the 'ss' code and specifying seat numbers and class.

Displaying the fare price using the 'fxx' code and finding the lowest fare prices.

Rebooking with the lower fare and creating a TST (Transitional Stored Ticket).

Setting a ticket time limit with the 'tkl' code to ensure ticket issuance.

Completing the PNR with all mandatory elements before confirming with the client.

Saving the PNR with a confirmation code and instructions for future retrieval.

Final advice on logging out of the Amadeus system properly to secure the workspace.

Invitation to explore more educational materials and training programs for Amadeus GDS.

Transcripts

welcome to an Amadeus GDs video tutorial

where I will be booking a roundtrip

international flight itinerary and

creating a P&R my name is Chris FIP

thanks for tuning in quickly before I

begin big shout out to the excellent

faculty of square 1's travel industry

sales and technology training

program let's get started with the

following

scenario I am working as a travel agent

and client Bucky Fuller who is residing

in Atlantic City New Jersey has

contacted me to book a roundtrip flight

to Moscow Russia on September 9th and

then return home after a week on

September

16th okay first thing I want to do is

break down what a P&R is and how to

complete one successfully P&R stands for

passenger name record each PNR consists

of a collection of information items

called elements and must contain the

following five name which is the

passenger's name itinerary which would

be the booking for a flight or other

service contact a telephone number or

contact information for the person

making the booking the ticketing element

which is an indication of the

arrangements for issuing a ticket for

the booking and the received from

element which is the name of the person

who has made the

booking a helpful trick for remembering

these five mandatory fields to complete

a P&R is the print acronym p r i n t for

phone number received from

itinerary name and ticket time

limit okay so here we can see how I log

into to the emus selling platform I will

be working in training mode and once I

am in I will proceed by selecting the

command tab let's begin with entering

the Traveler's name to create a P&R for

our traveler Bucky Fuller we will want

to be sure to use his name as it appears

on his passport which is Buckminster

Fuller enter code and M for the name

followed by the number one to specify a

single passenger followed by the

passenger's last name Fuller forward

slash passenger first name

Buckminster so here we have the code

nm1 Fuller SL

Buckminster next we will enter a home

phone number of the person who is making

the booking which in this case is our

passenger Mr

Fuller I will use code

a for add phone home Dash their phone

number beginning with the area code like

so

ap-

609 space

867-5309

then to add a received from element use

code RF followed by the name of the

person who requests the

reservation again our passenger has

requested reservation for himself so we

will enter RF received from uh

buckminister

Fuller now we have entered values for

the name phone and received from

elements to complete the PNR we will

need an itinerary and a ticketing

Arrangement there are several ways to

search for flights when building an

itinerary to pull up the flight

availabilities I will need to know the

airport or the city codes of both the

Point of Departure and the destination

the codes danan and DAC are useful tools

to encode and decode cities and

airports Dan Atlantic City yields the

following

information we see here the city code is

aiy noted here by the letter c for City

but the international airport code is ay

and noted with an a for

airport Dan Moscow reveals several

airports so I'll use the city code M

which will cover all the airports

associated with the city of

Moscow this would be similar to using

New York's city code NYC which will

include three major international

airports in its region John F Kennedy

International JFK Loria LGA and also

includes Newark Liberty International in

northern New Jersey

EWR now to find flight availability by

departure time I will use the a code

followed by the date September 9 in the

format 0 9

sep which is the day of the month

followed by the first three letters of

the month if the day happens to be one

of the first nine days of the month add

a zero to the beginning to keep the date

format in two numeral characters such as

09 sep for September 9th then the Point

of Departure which will be Acy for

Atlantic City International

followed by the code of the destination

M for all airports in the region of the

city of Moscow

Russia so we have code

a09 sep Acy

m i can specify a time to display the

next flights departing at an entered

time and later listing flight departures

sequentially the format for a specified

time would be that code followed by a 5

a for 5 a.m. or 5p for 5

PM no time being specified will default

to listing the First Flight of the day

and displaying them listed by their

departure

time okay so let's see what results we

get with

a09 sep Acy

m these first three flights seem to go

way out of the way to to connect from

Atlantic City the flight listed number

one has two connections which can be

seen here uh it departs Acy to Tampa

Florida before going back to

JFK uh before departing to SVO Moscow

for a total flight time of 22 hours and

15 minutes

the next two flights are identical uh

here I use the MD navigate code to move

down the list displaying the next page

of my availability by departure results

the next three options have trip times

of over 27 hours with two

connections uh this is where I see that

it would benefit me to instead search

again this time with the a code which is

availability neutral this will display

the flights with the shortest time

length displayed first and listing them

by their flight

durations a quick shortcut I use is

holding the alt and tapping the up Arrow

to bring back previously entered codes

from the

session so now I have the code I used

for the first results and I'm going to

change the ad to an a n by using the

left Arrow to move the cursor and now we

have

a09 SCP Acy

M the shortest flight available is

nearly 16 hours and has two connections

it goes from Atlantic City to Atlanta

Georgia and then back up to JFK New York

and then to

Moscow the next two shortest options are

nearly 17 and 19 hours both with two

connection

flights since Atlantic City

International Airport is not a major Hub

it seems to be in my passengers best

interest to drive from Atlantic City and

depart from Philadelphia International a

larger airport and about an hour drive

to check the airport code danan

Philadelphia which reveals PHL as our

international airport code

again I'll use my alt and up Arrow

shortcut and replace Acy with

PHL now our updated availability search

will be

a09

sep PHL

mow here we have a couple more practical

flight options the first two options

listed only have one connection and are

between 12 and 13 hours in flight

duration

this drive and departing from PHL will

save a connecting flight reducing the

shortest flight itinerary from

approximately 16 to 12 hours this makes

more sense in this situation and if our

client is willing to drive approximately

twice the distance to a New York airport

departure we can run the availability

neutral search again with NYC as The

Point of

Departure so you would enter

a09 sep NC M this search reveals two

non-stop flights from JFK International

to SVO Moscow with no connection for a

scheduled flight time of about 9 hours

here I pulled the availability neutral

search code again and added the SL FN

filter for non-stop flights only then

since I would like to book a round trip

returning 7 days after the departure I

can use asterisk plus 7 which will show

me return flights in 7 days from the

departure date you could alternatively

specify a date of return following the

asteris such as asterisk 16 sep this

will display the same

results so it seems I have two flight

options for each way on September 9th I

like flight listed number one which

departs JFK at 2:20 p.m. and arrives in

SVO Moscow at 6:25 a.m. the following

morning it is noted here by the plus1 e0

that that local time will be the next

day from the date of the

departure and for the return to the

state Ates on September 16th I like

flight listed number 12 which

departs SVO Moscow at 2:25 p.m. and is

scheduled to arrive at 5:20 p.m. the

same day note that these times are local

to the airport so at a glance it may

appear to be 2:30 p.m. departure and

arriving at 5:30 p.m. seeming like a

3-hour flight but due to cross

time zones this is not the case the True

flight duration is displayed very

clearly right here which is

approximately 10

hours now that I have flights picked uh

to book I will use the celce code SS the

number of seats which is one the letter

Y which designates economy class the

number one which is the corresponding

list number of the flight I want to buy

the the first seat on followed by an

asteris with the list number of the

returning flight which we see here is

number 12 so the code would look like

this

ss1 y1 asterisk 12 now we can see the

flight itinerary is added to our

PNR here I type code FXX to display the

fair price approximately

$4,070 USD now I will use the fxa code

to find the lowest fair prices that are

available for the same flights then I

will use the fxb code to rebook the

lower fair if available and create the

TST which is the transitional stored

ticket I can type code FXX to take

another look at the updated discounted

fair price have found the fair is now

approximately

$2,300 which is almost half the original

booked Fair saving almost $2,000 USD and

you know what Richard Saunders says a

penny saved is a penny earned or was it

a penny saved is two P

deer tell you what I think all Play and

No Work makes Richard a poor boy back to

mining my business now that we have

completed the itinerary element of this

PNR I am not going to submit a payment

until after I confirm with the client to

complete and save the PNR I must have a

ticket Arrangement element this is where

I will use the ticket time limit by

entering code

tkl which is used to request ticket

issuance from your office today's date

and current local time

if payment is not processed by the time

limit expiration the PNR will be void

and need to be

rebooked this completes the final

element of the

PNR now I can use code ET to end the

transaction and save or e r to end the

transaction save then retrieve the and

display the booking

information either way you will have a

confirmation code that represents the

completed

PNR here is the confirmation code be

sure to save

it to continue booking other accounts

use code IG to ignore the active ticket

IG code RT followed by the confirmation

code is used to retrieve a save

completed PNR as so RT followed by the

confirmation code and IG to ignore when

you are finished working with the amdas

selling platform remember to use code Jo

asteris jump off which will log your

user account out of all workspaces

before you close the client I really

glossed over a lot of information

features and options in this tutorial if

you are new to this global distribution

system do not be discouraged this

tutorial is more geared to an

intermediate trainee check out AE

university.com and YouTube for more

video tutorials and educational

materials for training and working in

the Amadeus

GDs if you are interested in a

professional education in gdas systems

or finding work as a travel associate

check out square 1's the travel industry

training program see in the video

comments for more

information thanks for watching again my

name is Chris FIP and I am looking for a

position in the travel industry my

resume is available on my website Chris

fi.com

Chris fi

pp. along with my up-to-date contact

information and finally special thanks

to square one and Mary Ellen Solano for

the opportunity to produce this video