At the Hotel Conversation: Making Complaints

Summary

Two men, caught in a heavy rainstorm, arrive at a luxury hotel looking for shelter. Due to a busy season and limited availability, they are forced to share a small double room, despite their past high spending at the hotel. After ordering dinner, they face further frustrations with the hotel’s limited menu options and service mishaps. One guest, Peter, tries to stay positive, while Richard grows increasingly upset. Despite the challenges, they attempt to make the best of the situation, showcasing the highs and lows of hotel life during peak season.

Takeaways

• 😀 Two men, Peter and Richard, arrive at a five-star hotel during a heavy rainstorm, seeking shelter due to flooded roads.
• 😀 Peter Parker is a wealthy guest who has spent over $800,000 at the hotel in the past, expecting high-end service.
• 😀 The receptionist informs Peter that only one double room is available due to the peak season, which frustrates him.
• 😀 Peter insists on speaking with the manager, but the receptionist informs him that the manager is unavailable due to the weather.
• 😀 Richard tries to calm Peter down, suggesting they take the room or risk spending the night in the flooded car.
• 😀 Peter reluctantly agrees to take the cheaper room after some back-and-forth, even though he is unhappy with the situation.
• 😀 Peter’s frustrations continue when the lobster soup he ordered is unavailable due to supply issues caused by the storm.
• 😀 The hotel staff offers alternative soups, and Peter orders eel soup instead of the lobster soup.
• 😀 Despite the issues with the room and meal, Richard advises Peter to make the best of the situation and relax.
• 😀 Peter continues to complain about the room quality, the food, and the service, but Richard helps keep the mood light and positive.
• 😀 The hotel staff remains polite and helpful, offering good service despite the weather-related challenges and complaints from Peter.

Q & A

Why did the two men decide to stay at the hotel?

The two men decided to stay at the hotel because of the heavy rain outside, which had flooded the roads and made it difficult to continue their journey.

What issue did the receptionist face when checking in the two guests?

The receptionist informed the guests that due to the peak season and the carnival, all rooms were fully booked, and the only available room was a double-bed room, which required the two men to share a bed.

How did the two men react to the situation with the room?

The two men were initially upset and frustrated by the situation. One of them, Peter Parker, emphasized his past high spending at the hotel and demanded to speak with the manager, although the manager was unavailable due to the weather.

What alternative solution did Richard suggest to Peter when the room situation seemed problematic?

Richard suggested that they either share the room or spend the night in their broken car in the rain, which would be more inconvenient than staying in the available room.

What was the final resolution regarding the room?

After discussing the situation, Peter and Richard agreed to take the available room. Peter signed the bill and paid for the room using a black card, and they received their room key.

How much did the room cost per night, and what did the payment process involve?

The room cost $550 per night, which did not include the VAT and service fees. The payment would be processed after check-out, and the guests were required to sign a registration form.

What was the issue with the dinner order that Peter and Richard placed?

The hotel ran out of lobster soup due to supply issues caused by the weather, and the receptionist had to offer alternative soup options, which led to some frustration from Peter.

How did Peter respond to the lack of lobster soup, and what did he do afterward?

Peter was dissatisfied with the lack of lobster soup and complained about the service. He decided to change his order to eel soup instead, while continuing to express his dissatisfaction.

What was Richard's attitude toward the situation compared to Peter's?

Richard was more understanding and calm about the situation, encouraging Peter to relax and accept the circumstances, despite the issues with the room and dinner.

What was Peter's overall opinion of the service at the hotel?

Peter was critical of the service, particularly in relation to the room and the missing lobster soup. However, he did appreciate the quality of the food and the staff's attitude, even though he planned to complain to the manager about the issues.