Chevrolet Blazer RS 2019 Inservible desde nueva | FraudemaLa Nave #2

Summary

The video script revolves around a customer's frustrating experience with a Chevrolet Blazer that began malfunctioning shortly after purchase. The vehicle's issues persisted despite multiple repairs, leading to a year-long battle with General Motors and the dealership. The customer's complaint to PROFECO, the consumer protection agency, was met with resistance as General Motors claimed the problems were due to an aftermarket GPS device. The script highlights the lack of service records and the ongoing dispute over the vehicle's warranty and repair responsibilities.

Takeaways

• 📹 The video discusses a consumer's ongoing struggle with a Chevrolet Blazer vehicle that has had persistent issues since purchase.
• 🛠️ The vehicle started having problems immediately after purchase, including issues with the transmission and brakes.
• 🔄 The consumer has been dealing with the dealership and General Motors for repairs and a possible replacement under warranty.
• 📅 There seems to be confusion and discrepancy regarding the vehicle's purchase date and service records, with the consumer feeling misled.
• 📈 The vehicle has been in and out of the dealership for repairs for an extended period, causing significant inconvenience to the owner.
• 📑 The consumer has provided evidence of multiple repair orders and correspondence with the dealership and General Motors.
• 🚫 Despite the efforts, the vehicle's issues were not resolved, leading the consumer to take legal action and contact PROFECO (a consumer protection agency).
• 📍 The consumer installed a GPS device in the vehicle for tracking purposes, which was later identified by General Motors as the root cause of the problems.
• 🛑 General Motors has stated that the vehicle is not eligible for a replacement due to the installation of the GPS device, which they claim has caused the issues.
• 🔒 The consumer is now left with a vehicle that has been out of service for a significant amount of time and is seeking a resolution.
• 🗣️ The video script is a call for transparency and accountability from the dealership and General Motors, urging them to address the consumer's grievances.

Q & A

What is the main issue the customer is facing with their vehicle?

The customer's vehicle, a Blazer, started experiencing issues shortly after purchase, including malfunctioning lights, brakes, and transmission problems, which led to the vehicle being towed back to the dealership.

How long did the customer have to wait before the dealership addressed the vehicle's issues?

The customer had to wait for over a month and a half before the dealership started working on the vehicle's issues.

What actions did the customer take after the dealership failed to resolve the vehicle's issues?

The customer sought legal action and filed a complaint with PROFECO, Mexico's Federal Consumer Protection Agency.

What was the customer's reaction to the dealership's claim that the GPS device was the cause of the vehicle's problems?

The customer was skeptical, as they have installed GPS devices in other vehicles without causing similar issues and questioned the dealership's diagnosis.

What is the discrepancy regarding the vehicle's service records mentioned in the script?

The customer points out that the service records do not have a reception date, and the vehicle's warranty service orders lack proper documentation and reception stamps.

How did the customer feel about the dealership's handling of their complaint?

The customer felt frustrated and dissatisfied with the dealership's handling of their complaint, as they felt the dealership was not taking responsibility for the vehicle's issues.

What was the customer's response to the dealership's claim that the vehicle was not serviced?

The customer was surprised and concerned, as they were not aware of any lack of service on the vehicle and had not been informed of this by the dealership.

What was the customer's experience with the vehicle's mileage?

The customer noticed that the vehicle's mileage was not accurately reflected and seemed to be higher than expected, raising concerns about the vehicle's history.

What was the outcome of the customer's complaint to PROFECO?

The script does not provide a clear outcome of the complaint to PROFECO, but it indicates that the customer was not satisfied with the dealership's response and was considering further legal action.

What steps did the customer take to ensure the vehicle's whereabouts after the dealership took it for repairs?

The customer installed a GPS tracking device on the vehicle to monitor its location and movements while it was with the dealership for repairs.

What was the final diagnosis provided by General Motors regarding the vehicle's issues?

General Motors diagnosed that the root cause of the vehicle's issues was the aftermarket GPS device installed by the customer, and they stated that the vehicle was not eligible for a replacement under warranty.