Panduan Standar Pelayanan - Teller - Bank Profesional

Summary

In this transcript, a banking teller provides assistance with a cash deposit transaction. The interaction involves confirming the account number, verifying the amount being deposited, and ensuring the accuracy of the transaction. The teller interacts with the customer politely and efficiently, using a combination of clear instructions and confirmation steps. Background music plays intermittently throughout the interaction, contributing to the overall customer service experience.

Takeaways

• 😀 The interaction begins with a teller greeting the customer and offering to assist with a cash deposit.
• 😀 The teller asks for the customer's account number to proceed with the deposit.
• 😀 The customer is prompted to ensure the account number is correct, indicating a focus on verification.
• 😀 There is mention of verifying the deposit using a specific counting process, likely referring to currency validation.
• 😀 Musical cues are present throughout the interaction, possibly signifying transitions or moments of pause.
• 😀 The teller confirms the deposit amount of Rp1,000,000, showing the process of the cash deposit is proceeding smoothly.
• 😀 The teller checks the money counting process to ensure accuracy, likely indicating a step for verification or audit.
• 😀 The customer’s transaction is processed, and the teller confirms that everything is in order before completing the transaction.
• 😀 At the end of the interaction, the customer is thanked and wished a good morning, showing polite and professional service.
• 😀 The script ends with another musical cue, which may signal the conclusion of the transaction or a transition to another segment.

Q & A

What service is being offered in the script?

The service being offered in the script is a cash deposit service at a bank teller counter.

Who is involved in the interaction?

The interaction involves a teller and a customer named Deni.

What is the first thing the teller asks the customer?

The teller asks the customer for their account number in order to process the transaction.

What is the purpose of the teller's question about the account number?

The purpose is to verify the customer's account information to ensure the deposit is made to the correct account.

What amount is the customer depositing?

The customer is depositing 1,000,000 Rupiah.

What is the role of the teller in this transaction?

The teller's role is to confirm the deposit amount and ensure the correct processing of the transaction using the available tools.

What type of verification is involved in the process?

The teller verifies the accuracy of the deposit by confirming the amount and ensuring that the process follows the bank's procedure.

What tool does the teller use to assist in verifying the deposit?

The teller uses a machine or tool to assist in counting the money and verifying the deposit amount.

What is the tone of the interaction between the teller and the customer?

The tone of the interaction is polite and professional, with the teller guiding the customer through the deposit process.

What happens after the deposit is confirmed?

Once the deposit is confirmed, the teller thanks the customer and completes the transaction, wishing them a good morning.