Going to the Bank – Everyday English Dialogues

Ellii (formerly ESL Library)

22 Jun 202301:58

Summary

TLDRIn this transcript, Mark and Lynn Johnson visit Frances Roberts, an Accounts Manager, to open a checking account at the bank. They inquire about account options, and Frances explains the benefits of a regular checking account with no fee, as well as a $7 monthly package offering personalized checks, online banking, and overdraft protection. The couple decides to opt for the additional services. They also confirm the availability of 24-hour ATM and drive-through services, and Frances provides details on monthly statements. The interaction ends with Mark and Lynn completing their deposit and thanking Frances for her assistance.

Takeaways

😀 Frances Roberts is the Accounts Manager at the bank.
😀 Mark Johnson and his wife Lynn are new to town and looking to open a checking account.
😀 They want to open a checking account with a $500 cash deposit and an $800 payroll check.
😀 The bank provides application forms to complete for account opening.
😀 New bank cards will arrive within two weeks after account setup.
😀 Once a PIN is selected, customers can use the bank’s ATM for deposits, withdrawals, transfers, and bill payments.
😀 There is no fee for a regular checking account.
😀 The bank offers an optional service for $7/month which includes personalized checks, full online banking, and $500 overdraft protection.
😀 Customers can access a 24-hour ATM and a 24-hour drive-through service at the bank.
😀 Monthly statements are sent out on the 5th of every month.
😀 After completing the forms, the customer can endorse their check and visit the teller to process the deposit.

Q & A

Who is the Accounts Manager in the transcript?
-The Accounts Manager is Frances Roberts.
What kind of account does Mark Johnson want to open?
-Mark Johnson wants to open a checking account.
How much does Mark want to deposit initially?
-Mark wants to deposit $500 in cash and a payroll check for $800.
How long will it take for Mark and Lynn to receive their new bank cards?
-They will receive their new bank cards in about two weeks.
What is the monthly service fee for the enhanced checking account?
-The monthly service fee for the enhanced checking account is $7.00.
What additional services are included with the $7.00 fee?
-The additional services include 200 personalized checks, full online banking services, and a $500 overdraft protection plan.
Is there a service fee for the regular checking account?
-No, there is no service fee for a regular checking account.
What does the bank offer for ATM access?
-The bank offers a 24-hour ATM and also a 24-hour drive-through service at the side of the building.
When are the monthly bank statements sent out?
-The monthly bank statements are sent out on the fifth of every month.
What does Mark need to do to complete the deposit after filling out the forms?
-Mark needs to endorse his check and go over to the teller, who will handle his deposit.