standar layanan Teller BNI - Setoran Tunai

rey's channel

1 Dec 202202:30

Summary

TLDRA customer visits BNI to make a cash deposit of 10 million IDR into a friend's account. During the transaction, the bank representative promotes BNI's digital banking services, including easy account opening via mobile app or BNI machines. The representative also asks the customer to provide feedback through a QR code to improve service. The customer completes the deposit and rates the service highly, ending the interaction on a positive note.

Takeaways

😀 The speaker introduces themselves as A'la and asks for the name of the customer, who responds as Yodrah.
😀 The customer, Yodrah, wants to make a cash deposit to a BNI account, specifying an amount of 10 million rupiah.
😀 Yodrah is asked if they have a BNI account, and the agent requests the e-KTP (electronic ID card) for verification.
😀 The agent confirms that the cash amount of 10 million rupiah is accurate after counting it and asks for the recipient's account number and name.
😀 The recipient's account is confirmed to be under the name Farhan, and the agent processes the transaction.
😀 Yodrah is asked to sign a receipt, confirming the successful deposit into Farhan's BNI account.
😀 The agent suggests that Yodrah open a BNI account to simplify future transactions, mentioning the ease of the process with only an e-KTP required.
😀 The agent informs Yodrah about BNI's digital account opening feature, which can be done through the BNI mobile banking app or an ATM machine without visiting the bank.
😀 Yodrah expresses interest in trying out the mobile banking app to open an account.
😀 The agent asks Yodrah to rate the service using a QR code, providing options from 1 to 5 stars, to help improve service quality.
😀 Yodrah confirms that they have rated the service, and the agent thanks them, wishing Yodrah good health and a good day.

Q & A

What is the primary purpose of this conversation?
-The conversation primarily revolves around a customer making a cash deposit into another person's BNI (Bank Negara Indonesia) account, as well as receiving information about BNI's digital banking services.
How much money is being deposited in this transaction?
-The amount being deposited is 10 million Indonesian Rupiah.
What is the name of the person receiving the deposit?
-The name of the person receiving the deposit is Farhan.
What document is required for the deposit transaction at BNI?
-For non-BNI account holders, an e-KTP (electronic Identity Card) is required to complete the deposit transaction.
What digital service does BNI offer to make banking easier for customers?
-BNI offers a digital account opening service through their mobile banking app, which allows customers to open an account without needing to visit the bank.
How does the customer open a BNI account digitally?
-The customer can download the BNI mobile banking app, where they can open an account digitally without needing to visit a branch or use an ATM machine.
What is the feature offered by BNI to make banking even more convenient?
-BNI offers a feature for digital account opening via their mobile banking app or ATM machines, which eliminates the need to physically visit a branch.
What is the customer’s feedback about the BNI digital service?
-The customer expresses interest in trying out the digital account opening feature and plans to give it a try.
What does the bank representative ask the customer to do after the transaction?
-The bank representative asks the customer to scan a QR code to rate the service, giving a rating between 1 and 5 stars to help improve service quality.
What does the customer do after being asked to rate the service?
-The customer provides a rating, indicating that they have completed the feedback process.