Communication Models

Summary

This video script delves into the essence of communication, defining it as the process of making meaning through message exchange. It distinguishes between verbal and nonverbal channels and discusses face-to-face versus electronic communication. Highlighting the irreversibility of communication, the script introduces three models: the action model, the interaction model with feedback and context, and the transactional model emphasizing simultaneous feedback. The video aims to deepen understanding of communication, particularly in the context of public speaking.

Takeaways

• 🗣️ Communication is the process of making meaning by sending and receiving messages through various channels, both verbal and nonverbal.
• 📣 Verbal communication involves the use of words, while nonverbal includes gestures, appearance, vocal inflection, and facial expressions.
• 🌐 Communication can occur face-to-face, which is channel-rich, or through electronically mediated channels, which are more channel-lean.
• ⚠️ Communication is irreversible; once a message is sent and received, it cannot be erased or taken back.
• 📚 The study of communication has evolved through three models: the action model, the interaction model, and the transactional model.
• 🔄 The action model portrays communication as a one-way process involving a sender, message, channel, receiver, and noise.
• 🔁 The interaction model adds feedback and context to the action model, creating a two-way communication process.
• 🔄 Feedback in the interaction model allows for a loop within the communication process, similar to a ping-pong game.
• 🌐 Context in the interaction model refers to the physical and psychological circumstances in which communication takes place.
• 🔄 The transactional model modifies the elements of the interaction model, recognizing that each communicator is both a sender and a receiver, and feedback is simultaneous.
• 🤔 The transactional model suggests a dynamic communication process, akin to multiple ping-pong balls being played at once, reflecting the continuous exchange of messages and feedback.

Q & A

What is the definition of communication as described in the video?

Communication is the process through which we attempt to make meaning by sending and receiving messages.

What are the two main channels of communication mentioned in the video?

The two main channels of communication are verbal and nonverbal.

How does face-to-face communication differ from electronically mediated communication in terms of channel richness?

Face-to-face communication is channel-rich, allowing for the use of various verbal and nonverbal cues, while electronically mediated communication is channel-lean, limiting the visibility of facial expressions and vocal tone.

Why is communication considered irreversible according to the video?

Communication is irreversible because once something is expressed and received, it cannot be erased or taken back, regardless of apologies or corrections made afterward.

What are the five elements of the action model of communication?

The five elements of the action model are sender, message, channel, receiver, and noise.

What does the term 'noise' refer to in the context of the action model?

Noise refers to anything that interferes with the sending or receiving of a message, including physical, psychological, and physiological noise.

How does the interaction model of communication differ from the action model?

The interaction model adds feedback and context to the original five elements of the action model, creating a two-way communication process.

What is the role of feedback in the interaction model of communication?

Feedback in the interaction model is the response of the receiver to the message, which creates a loop within the communication process, allowing for a two-way exchange.

How does the transactional model modify the elements of the interaction model?

The transactional model modifies the interaction model by recognizing that each communicator is both a sender and receiver, and by changing feedback from simple to simultaneous, reflecting the continuous exchange of messages and responses.

What is the significance of context in the interaction model of communication?

Context refers to the physical and psychological circumstances in which communication takes place, influencing the topics, tone, volume, and appropriateness of the conversation.

How can understanding the different communication models apply to public speaking?

Understanding communication models can help public speakers adapt their messages and responses to the audience, considering factors like channel richness, feedback, and context to enhance their communication effectiveness.