What is User Experience (UX) - اردو / हिंदी [Eng Sub]

Summary

In this introductory UX lesson, Imran from GFXMentor humorously explores the concept of user experience through everyday examples, highlighting the importance of comfort and functionality in design. He critiques poor UX in common items like faucets and Apple's Magic Mouse 2, emphasizing the need for practicality. The class also touches on the 'Delete For Everyone' feature in WhatsApp, mobile app button placements, and the preliminary steps in UX design, including research and building personas, promising deeper dives in future lessons.

Takeaways

• 😀 UX, or User Experience, is about the comfort and ease with which a user interacts with a product or device.
• 🔍 The quality of UX can be judged by how well the user can perform tasks without frustration.
• 💡 A good UX design should be intuitive and provide a positive experience to the user.
• 🤔 UX design involves understanding the user's needs and designing with those in mind.
• 🚿 The script uses a faucet example to illustrate bad UX, where the lack of grooves makes it difficult to operate when hands are wet.
• 🖱️ It criticizes the Apple Magic Mouse 2 for having a charging port at the bottom, which hinders usability during charging.
• 📲 The script points out a WhatsApp UX flaw where the 'Delete For Everyone' feature can inadvertently lead to awkward social situations.
• 🛠️ UX design starts with research and understanding the target audience's needs and expectations.
• 📝 The initial steps in UX design involve paper and pencil work, emphasizing the importance of research and persona building.
• 🔄 The script suggests that understanding bad UX examples, or 'villains,' is important to appreciate and create good UX.
• 👍 The teacher encourages students to like and subscribe for more UX and UI content in future classes.

Q & A

What is the main topic of the video script?

The main topic of the video script is User Experience (UX), with a focus on identifying and discussing examples of good and bad UX in everyday life.

What does the instructor, Imran, suggest is the first step in the UX design process?

The first step in the UX design process, as suggested by Imran, is research to understand who will use the product, their demands, and the objectives the product will fulfill.

What is the importance of the 'Delete For Everyone' feature in WhatsApp according to the script?

The 'Delete For Everyone' feature in WhatsApp is important as it allows users to retract messages that were sent by mistake, thus improving the user experience by providing a way to correct errors.

Why does Imran consider the placement of the charging port on the Apple Magic Mouse 2 to be a bad UX design?

Imran considers the placement of the charging port on the Apple Magic Mouse 2 to be a bad UX design because having the port downwards means the mouse cannot be used while charging, which is inconvenient for users.

What is the problem with the faucets that Imran discusses in the script?

The problem with the faucets discussed in the script is the lack of grooves for gripping, which makes them difficult to operate with wet or soapy hands, leading to a poor user experience.

What is the significance of the 'persona' in the UX design process mentioned by Imran?

The 'persona' in the UX design process is significant as it helps designers understand and empathize with the users they are designing for, ensuring the design meets the users' needs and expectations.

What is the instructor's opinion on the UX of the Apple Magic Mouse 2?

The instructor's opinion on the UX of the Apple Magic Mouse 2 is negative, particularly due to the inconvenient placement of the charging port, which he considers a design flaw.

What does Imran suggest is a common mistake in mobile app design regarding button placement?

Imran suggests that a common mistake in mobile app design is placing the 'Delete' button before the 'Save' button and not highlighting the 'Save' button, which can lead to accidental deletions and a poor user experience.

What is Imran's approach to teaching UX in the script?

Imran's approach to teaching UX in the script is through real-life examples and scenarios, starting with identifying bad UX experiences to highlight what should be avoided in design.

What tool does Imran mention will not be used in the initial stages of the UX design process?

Imran mentions that Adobe XD will not be used in the initial stages of the UX design process, emphasizing that the focus should be on research, paper, pencil, or pen.

Outlines

00:00

😃 Understanding User Experience (UX)

In this introductory segment, the teacher Imran from GFXMentor begins by greeting the audience and immediately poses the question of what UX is. He clarifies that UX is about the comfort and ease of use when interacting with any device or product. The teacher uses everyday examples, such as a faucet without grooves for grip and Apple's Magic Mouse 2 with a charging port located inconveniently at the bottom, to illustrate bad UX. He also critiques WhatsApp's 'Delete For Everyone' feature for potentially causing awkward social situations. The segment emphasizes the importance of good UX in preventing user errors and enhancing the overall experience.

05:01

🔍 The Preliminary Steps in UX Design

The second paragraph focuses on the initial steps of UX design, emphasizing that no software is needed at this stage. The process begins with research to understand the target users and their needs, as well as the objectives the app or website aims to fulfill. Following research, the creation of a persona is mentioned, which will be elaborated in subsequent classes. The teacher assures that the current focus is purely on theory, requiring only paper and writing instruments. The segment concludes with an invitation for the audience to like and subscribe for more content, highlighting the appreciation for the introductory class provided.

Keywords

💡UX

UX, or User Experience, refers to the overall experience a user has when interacting with a product or service. It encompasses the practicality, efficiency, and emotional response to the user interface. In the video, the teacher uses UX to discuss the comfort and ease of use of everyday objects and digital interfaces, such as faucets and the Apple Magic Mouse 2.

💡UI

UI stands for User Interface, which is the visual and interactive aspect of a device or software application. It's a subset of UX, focusing on the aesthetics and usability of the interface. The script mentions UI in the context of future lessons, indicating that while UX is the focus of this session, UI will be discussed later.

💡Experience

In the context of the video, 'experience' is the subjective feeling and perception a user has when using a product or service. It's central to the theme of UX, as the teacher emphasizes that a good experience indicates a well-designed UX, using examples like the difficulty of using a faucet with soapy hands.

💡Research

Research is the process of gathering information and understanding user needs, which is a fundamental step in the UX design process. The teacher mentions that before designing an app or website, one must conduct research to understand the target audience and their requirements, which directly impacts the UX.

💡Persona

A persona is a fictional character created to represent the target user of a product or service. It helps designers to focus on the user's needs and behaviors. The script briefly mentions that building a persona will be discussed in more detail in future classes, suggesting its importance in the UX design process.

💡Apple Magic Mouse 2

The Apple Magic Mouse 2 is an example used in the video to illustrate a UX design flaw. The teacher points out the inconvenience of the charging port being located at the bottom of the mouse, which renders it unusable while charging, thus representing a bad UX.

💡WhatsApp

WhatsApp is mentioned in the script as an example of a digital service with a particular UX issue. The teacher criticizes the 'Delete For Everyone' feature for potentially causing embarrassment by alerting recipients that a message was deleted, which can lead to awkward social situations.

💡Mobile Apps

Mobile apps are software applications designed to run on mobile devices. The script discusses the UX of mobile apps, particularly the importance of button placement and highlighting, using an example where the 'Delete' button is more prominent than the 'Save' button, which could lead to accidental deletions.

💡Rechargeable

Rechargeable refers to devices that can be charged and used repeatedly without the need for replacing batteries. The term is used in the context of the Apple Magic Mouse 2, where the rechargeable feature is praised, but the design of the charging port is criticized for being user-unfriendly.

💡Wireless Gaming Mice

Wireless gaming mice are a type of computer mouse that operates without a physical cable and is designed for gaming. The script uses them as an example of good UX design, where the charging port is located in a more accessible position, unlike the Apple Magic Mouse 2.

💡Adobe XD

Adobe XD is a design and prototyping tool used for creating user experiences. The script mentions that Adobe XD will not be covered in the current session, which is focused on the theoretical aspects of UX, indicating that practical tools will be introduced in future lessons.

Highlights

Introduction to the concept of User Experience (UX) and the importance of comfort in using devices or products.

Explanation of the negative impact of bad UX, using the example of a faucet without grooves for grip.

Critique of Apple's Magic Mouse 2 for its inconvenient charging port placement.

Discussion on the importance of research in UX design before using any software tools.

The process of building a persona as a part of the UX design process.

Highlighting the problem of accidental message forwarding on WhatsApp and the UX issue it presents.

The 'Delete For Everyone' feature on WhatsApp as a positive UX solution but with a flaw in its implementation.

The significance of button placement and highlighting in mobile apps to prevent user errors.

The importance of understanding user demands and objectives in the initial stages of UX design.

The use of everyday examples to explain UX concepts, making them relatable and easy to understand.

The contrast between good and bad UX through the examples of a faucet and Apple's Magic Mouse 2.

The role of physical interaction in UX, demonstrated by the difficulty of using soapy hands on a smooth faucet.

The potential disruption caused by the need to charge a device during important work, as illustrated by the Magic Mouse 2.

The expectation versus reality in UX design, particularly with the 'Delete For Everyone' feature on WhatsApp.

The potential for user error due to poor button design in mobile apps, and how to correct it for better UX.

The emphasis on the preliminary steps in UX design, such as research and persona building, before moving to digital tools.

The teacher's approach to teaching UX, focusing on theory and practical examples before introducing software like Adobe XD.

Transcripts

Assalamu Alaikum, welcome to GFXMentor, I'm your teacher Imran.

And today, shall we discuss UX?

So c'mon let's start! (😃)

Alright welcome back, so as I mentioned to discuss UX

then where did UI go?!

Will come, everything will come.

First try to understand what is UX, and also UI.

So in today's class, you'll get a few introductions on user experience (UX).

So first try to comprehend what's UX is.

It means, when you use any device,

or any product, or even anything,

if you feel comfortable using them,

consider its UX is better.

Experience is something you can feel.

The prowess you get when using something- that's your experience.

And if that's bad, then bros...

Bad UX!

And if the experience is well, then consider...

the UX is designed great!

Now, for example, observe this tap.

What's the problem here?

The biggest problem here is, the faucets,

the things for turning on,

it's so smooth and, like...

what to say? Those don't have the grooves to grip your fingers on!

What'll happen?

As long as your hands are dry, you're good.

But when you'll use soap,

now try opening or closing them. Or even tightening it. (😂)

It's impossible! Your hands will be slipping.

That's a bad UX!

Simple matter. Currently I'm not discussing on any phone or websites at all.

Instead I'm explaining with normal day-to-day contexts.

So here's another example for you.

Apple once launched this mouse.

Apple Magic Mouse 2.

Oh the dearest Apple! (🙃)

Even they make such blunders sometimes.

What was the problem here? That is...

Rechargeable! A great thing they did is not include batteries

and made it rechargeable!

But my dear,

(to Apple) you put the charging port downwards!

Wah!

Great! Excellent! (😂😒)

That means, where does the problem occur?

Mouse will work well and good; problem is...

Suppose you do important work and the batteries are out.

Now you put it on charge and forget all work for an hour! (😣)

Got the problem?

So, charging port...

should be at the front. You've seen that in many wireless gaming mouses.

Or...

any rechargeable mouses.

If the port's here, this is fine.

But here (below) is not a proper place for a charging port.

So yes, this is a bad UX. Okay?

Currently I'm showing bad experiences only.

So, what I believe is,

when a hero is needed to be shown,

then a supervillain, or any villain, needs to be shown too!

So I'm showing the villains first- bad UXs,

really really atrocious ones. (😂)

One more UX, which I find so annoying,

on WhatsApp if you accidentally send message to someone,

like, messages like...

those forwarded messages by friends,

(😒)

you must've forwarded those to your friends obviously.

If that's mistakenly forwarded to any family members;

WhatsApp did one thing great-

providing "Delete For Everyone" option.

But there's a bad UX too.

What's that?

(To WhatsApp) Dude when you've already provided that option,

then why do you show this?! (😠)

It's a bad UX!

Someone will surely ask, "What did you send?"

Understand?

I hope you're surely understanding. (😄)

So overall experience on WhatsApp, I've found it atrocious.

How do you feel, be sure to share in the comments.

Anyways, let me show another small example.

If in mobile apps,

some tiny contexts that people don't have any notion-

usually we tap on those buttons which are on the right side.

Like if you get two options, Okay and Cancel,

then, the right side...

is always positive. Okay?

Secondly,

the highlighted buttons,

that's important too.

So notice this example- in this button you'll see,

whether to save records, or delete.

The first option shown here is Delete,

and the Save is being dull.

(🙄)

Definitely, by mistake,

we might click on Delete.

So instead if it'd be changed like this-

dull Delete, put Save on right side and put highlighted button on it,

then it's a good UX!

Nobody will do mistakes.

I hope you've understood till...

I've given really brief intro to y'all today,

about what exactly is UX.

Now, [clearing throat]

In UX there are certain steps to be taken firsthand.

And remember,

in this whole procedure, you don't need any software.

You'll just work on papers, talk and interact with people.

And real thing is research.

You wanna design a mobile app,

and for that you need to do research first.

On who'll use it, what are their demands.

What...

objectives will this app fulfil?

Or even website.

First is RESEARCH.

So after researching, we'll build a persona.

Now all about this persona and research,

we shall discuss them in detail in next classes.

To give a slight idea, I've shared the next contents beforehand.

Adobe XD won't be coming now.

When we'll start UI, then!

For now, just theory,

paper, pencil or pen-

these will be what you need now, nothing else.

I hope you've loved this first, and introductory, class.

If yes, please give it a Like, and subscribe if you haven't yet.

Thank you! (😊)