How To Remove Negative Reviews on Amazon With Chat

Summary

In this informative video, the host outlines a strategy for removing negative reviews from Amazon listings using AI technology, specifically Chat GPT. The process is compliant with Amazon's terms of service and involves training Chat GPT to act as an Amazon compliance officer. The AI reviews negative reviews to identify those that violate buyer terms, which can then be reported to Amazon for removal. The video provides a step-by-step guide on how to implement this strategy, including using the Helium 10 Chrome extension to filter and export reviews, and submitting a case to Amazon for review removal. The host emphasizes the importance of maintaining a high star rating for conversion rates and offers assistance through their agency, Profitable Pineapple Ads, for those interested in professional help. The video concludes with a call to action for viewers to engage with the content and subscribe for more valuable insights.

Takeaways

• 🚫 Using Chat GPT to identify and remove negative reviews from Amazon listings is 100% compliant with Amazon's terms of service.
• 📜 Buyers also have a terms of service when they leave a review, which includes a set of rules that they must comply with.
• 🤖 Prompting Chat GPT to act as an Amazon compliance officer can help identify reviews that violate the buyer's terms of service.
• 📉 Negative reviews can significantly impact conversion rates, so removing them can help improve the listing's performance.
• 💡 The strategy was ideated by Jordan Wertz, CEO of the agency, and further developed by Becca and Josh Hadley.
• 💰 Some agencies charge $500 per review removal with a minimum of 500 reviews, but the speaker's agency offers this service without minimums or high fees.
• 📈 The goal is to increase the product's rating from 4.2 to 4.3 stars, which can double the conversion rate.
• 📝 The process involves uploading negative reviews to Chat GPT, analyzing them for policy violations, and then opening a case with Amazon to get the reviews removed.
• 📋 A step-by-step SOP (Standard Operating Procedure) is provided in the video description for those who want to do this themselves.
• 👥 It's recommended to delegate this task to a Virtual Assistant (VA) to save time and focus on higher-level business activities.
• 📈 Improving the product rating from 4 stars to 4.5 stars can have a significant impact on conversion rates and overall brand success.

Q & A

What is the main topic of the video?

The video discusses how to use AI, specifically Chat GPT, to identify and eliminate negative reviews from Amazon listings in a compliant manner.

Why is it important to remove negative reviews from Amazon listings?

Negative reviews can significantly hurt conversion rates. By increasing the overall star rating to 4.5 or above, the listing can potentially double its conversion rate.

What role does the buyer's terms of service play in this process?

The buyer's terms of service include rules that, if not followed, allow for reviews to be removed. The process leverages these rules to identify non-compliant reviews.

Who came up with the strategy mentioned in the video?

Jordan Wertz, the CEO of the agency featured in the video, is credited with ideating this strategy, although others have also contributed to its development.

How does the video suggest utilizing Chat GPT in this process?

The video suggests programming Chat GPT to act as an Amazon compliance officer, analyzing reviews to determine if they violate the buyer's terms of service.

What is the significance of the Helium 10 Chrome extension in the process?

The Helium 10 Chrome extension is used to filter and export negative reviews from an Amazon product listing, which can then be analyzed by Chat GPT.

What is the recommended approach for business owners to handle review removal?

The video suggests that business owners should delegate this task to a virtual assistant (VA) or outsource it to an agency, rather than doing it themselves.

What is the potential impact on a brand if negative reviews are removed?

Removing negative reviews can increase the brand's star rating, which in turn can significantly improve conversion rates and overall sales performance.

How does the video propose to handle the actual review removal process with Amazon?

After identifying non-compliant reviews using Chat GPT, the video outlines a step-by-step process of submitting a case to Amazon with the necessary details and evidence to get the review removed.

What is the cost associated with the agency's service for review removal?

The agency does not have a minimum number of reviews required for removal and does not charge $500 per review removal, unlike some others. The exact cost is not specified in the script.

Why is it suggested to use a VA for this task?

Using a VA can save the business owner significant time and effort, allowing them to focus on higher-level tasks like strategic planning and business development.

What is the incentive for a VA to perform review removal tasks?

The video suggests paying the VA on commission, such as $10 per review removed, which provides a financial incentive for the VA to be efficient and effective.