Video Sosialisasi Departemen QA untuk Kegiatan O-WEEK

Summary

Leni Rosita and Debora from the Quality Assurance Department introduce the role of their department in ensuring high educational standards. They explain the PDCA cycle implemented across all departments and programs. They discuss the department's responsibilities, including long-term development plans, strategic plans, standardization of documents, and handling surveys. They also cover internal and external audits, development of new programs, complaint verification, accreditation, and performance reporting. The script highlights the university's accreditations, awards, and rankings, emphasizing the department's commitment to quality and continuous improvement.

Takeaways

• 😀 The presentation introduces Leni Rosita and Debora from the Quality Assurance Department.
• 📚 The Quality Assurance Department's role is to ensure the organization meets high educational quality standards.
• 🔄 They emphasize the PDCA (Plan-Do-Check-Act) cycle, which is implemented across all departments and study programs.
• 📈 They handle 9 job areas, including long-term development plans, strategic plans, KPIs, standardization of management systems, and various surveys.
• 🏆 Universitas Ciputra has achieved A-level accreditation and has been recognized with awards for internal quality assurance systems.
• 🌐 The university has also received ISO certifications and is recognized in international rankings such as QS ASEAN University ranking.
• 📁 The 'student document information' feature facilitates access to academic regulations, guidelines, and other necessary documents.
• 💌 There are multiple channels for students to submit complaints or suggestions, including email, phone, and direct messaging through apps.
• 📊 Surveys are conducted to gather feedback on orientation, learning processes, services, and facilities, and to understand students' perception of the university's vision and mission.
• 🔒 Survey responses are confidential, ensuring that students' identities are hidden from lecturers to encourage honest feedback.
• 📊 Survey reports are available for students to access, providing detailed analysis and evaluation for continuous improvement.

Q & A

What is the main function of the Quality Assurance Department as described in the script?

The main function of the Quality Assurance Department is to ensure that the organization meets high standards of quality in education. They oversee the PDCA (Plan-Do-Check-Act) cycle across all departments and study programs.

What are the 9 job areas handled by the Quality Assurance Department?

The 9 job areas handled by the Quality Assurance Department include long-term development plans, strategic plans linked to KPIs, standardization of management system documents, policies, SOPs, forms, and various types of surveys.

How does the Quality Assurance Department handle data and actions from different departments?

While operational tasks are performed in their respective departments, all data is compiled and monitored by the Quality Assurance Department, which also oversees follow-up actions.

What is the significance of the PDCA cycle in the Quality Assurance Department's operations?

The PDCA cycle is significant as it ensures continuous improvement and quality control across all departments and study programs by planning, executing, checking, and acting on feedback.

What are the various ways students can provide feedback or complaints to the university as mentioned in the script?

Students can provide feedback or complaints through email, direct departmental emails, phone calls directed to student services, WhatsApp, or Line, and also through an 'improvement box' tool within the university's application.

What are the different types of surveys conducted by the university as described in the script?

The university conducts various types of surveys including new student surveys, vision-mission surveys, Ki surveys for learning, service surveys, internship surveys, final project surveys, and graduate surveys.

How does the university ensure the confidentiality of student responses in surveys?

The university ensures the confidentiality of student responses by anonymizing the identities of students when they fill out surveys, so that their responses cannot be traced back to them.

What is the role of the 'improvement box' in the university's quality assurance process?

The 'improvement box' serves as a platform for students to submit complaints or suggestions for improvement, which are then responded to by the relevant departments or programs, and the resolution is verified by the student who submitted the complaint.

What are the key achievements of Universitas Ciputra mentioned in the script?

Universitas Ciputra has achieved A-level accreditation, ISO certifications for 9001 and 21001, and recognition in QS ASEAN University ranking. It has also received awards for internal quality assurance systems and has been recognized in the UI Green Metric for sustainability programs.

How does the university facilitate access to academic documents for students?

The university facilitates access to academic documents through the cedx application, where students can find regulations, academic guidelines, final project guidelines, and other necessary forms. These documents will also be made accessible on the dashboard for easier access.