20 คำถาม ถามอะไรดี EP08 ฝ่าย IT audit ครบจบใน 20คำถาม iso 9001 version 2015 เจ้าหญิงแห่งวงการ iso

Summary

The script outlines an internal audit process within an IT department, focusing on compliance with ISO 9001 standards. It covers various aspects, including hardware and software maintenance, quality assurance, risk assessment, and document management. The audit aims to ensure the IT infrastructure supports the organization's quality management system effectively. It also addresses changes in processes, backups, security measures, and the continuous improvement of IT systems.

Takeaways

• 😀 The script discusses an internal audit taking place in the IT department, focusing on the importance of the IT sector in organizational operations.
• 📅 It mentions the completion of an audit process involving 20 questions, indicating a structured approach to evaluating IT practices.
• 🔍 The conversation highlights the significance of the IT department in conducting internal audits, especially concerning infrastructure and quality management systems like ISO 9001.
• 💻 There's an emphasis on the IT department's role in maintaining hardware, software, and the overall IT infrastructure.
• 📝 The script stresses the need for documentation and record-keeping within the IT department, including maintenance logs and asset inventories.
• 🛠️ It addresses the importance of regular maintenance and preventive measures for IT equipment, such as cleaning printers and conducting routine checks.
• 🔐 The discussion covers data access and security protocols, including the assignment of access rights and ensuring data confidentiality.
• 💾 The script inquires about data backup processes, emphasizing the need for secure and regular data storage solutions.
• 🔄 It touches on the process of change management within the IT department, including updates to IT procedures and documentation.
• 📈 The conversation includes an evaluation of the IT department's performance through KPIs and the steps taken to address any shortcomings.
• 🌐 The script also considers the IT department's role in knowledge management, ensuring that new employees are trained and up to date with the latest systems and software.

Q & A

What is the main focus of the audit in the IT department?

The main focus of the audit in the IT department is to ensure compliance with internal audit standards, focusing on the infrastructure and systems that the IT department manages, such as hardware, software, and the overall IT structure.

Why is the IT department often searched for in internal audits?

The IT department is often searched for in internal audits because of the critical role it plays in maintaining the organization's infrastructure and data security. It's essential to ensure that IT practices align with the company's quality policies and standards.

What are the key areas that the IT department is responsible for maintaining?

The IT department is responsible for maintaining the organization's hardware, software, networks, and data security. This includes daily checks, preventive maintenance, and ensuring that all systems are up-to-date and secure.

How does the IT department ensure the quality of its work in relation to ISO 9001 standards?

The IT department ensures the quality of its work by adhering to ISO 9001 standards, which include maintaining infrastructure, following quality management systems, and conducting regular audits and reviews of IT processes.

What is the significance of the IT department's role in the organization's quality policy?

The IT department's role in the organization's quality policy is significant as it directly impacts the efficiency and reliability of the systems that support the company's operations. The department must ensure that all IT-related activities are in line with the quality policy.

How does the IT department handle changes in processes and procedures?

The IT department handles changes in processes and procedures by implementing a structured change management process. This includes documentation, review, approval, and communication of changes to ensure minimal disruption and adherence to quality standards.

What is the IT department's approach to risk management within IT processes?

The IT department's approach to risk management involves identifying potential risks, assessing their impact, and developing action plans to mitigate those risks. This includes regular risk assessments and updates to risk management strategies.

How does the IT department ensure data security and compliance with data protection policies?

The IT department ensures data security and compliance with data protection policies through robust access controls, regular backups, encryption, and by staying updated with the latest security protocols and software patches.

What measures does the IT department take to ensure continuous improvement in its services?

The IT department ensures continuous improvement by monitoring KPIs, conducting regular audits, and implementing feedback loops. This includes adopting new technologies, refining processes, and training staff to enhance service quality.

How does the IT department manage knowledge within the organization?

The IT department manages knowledge within the organization by maintaining documentation, providing training, and using knowledge management systems to store and share information effectively among team members.

What is the IT department's strategy for handling hardware and software failures or issues?

The IT department's strategy for handling hardware and software failures includes having a preventive maintenance schedule, a quick response system for issue resolution, and a process for regular updates and patches to minimize downtime.