Learn Real English: How to pay with DEBIT and CREDIT CARDS

Summary

This lesson teaches how to use debit or credit cards at checkout, covering card swiping, inserting, verifying amounts, selecting account types, entering PINs, and handling issues like incomplete transactions or insufficient funds, with tips for a smooth payment process.

Takeaways

• 💳 Understanding payment methods: The lesson covers how to use debit and credit cards for payments.
• 🧾 Swipe or insert: The machine will prompt you to either swipe the magnetic strip or insert the card chip.
• 🔄 Correct card orientation: Different machines require the card's black stripe to be oriented differently.
• 👌 Verify the amount: Confirm the transaction amount displayed on the screen before proceeding.
• 🏦 Account selection: Choose between a chequing or savings account when using a debit card.
• 🔢 Entering your PIN: Input your Personal Identification Number (PIN) for security verification.
• 🔄 Handling errors: If the card swipe or insertion fails, you may need to try again or clean the card.
• ❌ Incorrect PIN: If the PIN is wrong, re-enter it or cancel the transaction if needed.
• 🔄 Transaction processing: Wait for the transaction to complete and follow the machine's instructions.
• 🕵️ Forgotten cards: Remember to take your card after the transaction to avoid losing it.

Q & A

What is the main topic of the lesson in the provided transcript?

The main topic of the lesson is how to pay with a debit or credit card.

What is the purpose of the Scene card mentioned in the script?

The Scene card is a points card for movies, which allows you to earn points and potentially watch a movie for free if you spend a lot of money at the movie theater.

What does the machine usually say first when you want to pay with a card?

The machine will usually say 'Swipe or insert', indicating the two methods of using a card for payment.

What does 'swipe' mean in the context of using a card at a payment machine?

'Swipe' means to quickly push or pull the card through a machine, typically using the black stripe on the back.

What is the difference between 'swipe' and 'insert' when using a card at a payment machine?

To 'swipe' is to quickly move the card through a machine, while 'insert' means to put the card into the machine, usually using a chip.

What is the purpose of verifying the amount on the payment machine?

Verifying the amount on the payment machine allows the customer to confirm that the price is correct before proceeding with the transaction.

What are the two different types of bank accounts mentioned in the script?

The two types of bank accounts mentioned are 'chequing' and 'savings' accounts.

What does 'chequing' account refer to in the context of banking?

A 'chequing' account is a type of bank account from which you can write cheques, which are like paper money.

What is a 'savings' account in the context of banking?

A 'savings' account is a type of bank account that is typically used for saving money and does not allow writing cheques.

What is a 'PIN' in the context of using a debit or credit card for payment?

A 'PIN' is a 'personal identity number', which is a secret number used to authenticate the cardholder during a transaction.

What should you do if the payment machine displays 'Incomplete transaction. Please try again.'?

If the machine displays 'Incomplete transaction. Please try again.', you should re-enter the payment information, including the account type and PIN, to attempt the transaction again.

What does the message 'Insufficient funds' mean during a card transaction?

'Insufficient funds' means that there is not enough money in your bank account to cover the cost of the transaction.

What is the advice given for dealing with 'Insufficient funds' during a transaction?

The advice given is to get a job, earn money, and ensure there is enough money in the bank account before going shopping.

What is the alternative payment method mentioned in the script that the speaker does not trust?

The alternative payment method mentioned is 'tap and go' or 'pay as you go', where you simply touch the credit card to a sensor for payment.

Outlines

00:00

💳 Understanding Card Payment Machines

Ronnie introduces the lesson on using debit or credit cards for payment, explaining the potential confusion with card machines' instructions. He clarifies the terms 'swipe' and 'insert', noting the importance of card orientation. Ronnie also discusses the verification of the payment amount and the options for choosing between chequing and savings accounts. He emphasizes the need for a PIN and the process of entering it, including what to do if the card or PIN doesn't work.

05:02

🛒 Navigating Common Payment Issues

This paragraph covers the steps and potential issues one might encounter when using a debit or credit card for transactions. Ronnie explains the process of entering a PIN, the importance of not removing the card during processing, and the possible outcomes of a transaction, including a successful completion or an incomplete transaction message. He also touches on the 'tap and go' payment method and the dreaded 'insufficient funds' scenario, offering advice on ensuring one has enough money in their account before shopping.

Keywords

💡Swipe

Swipe is an action where you quickly move a card through a machine, typically to authorize a payment. In the video, Ronnie demonstrates how to swipe a credit card by moving the card through a card reader, which is a crucial step in the payment process. The script mentions that sometimes the card needs to be swiped with the black strip facing towards or away from the user, indicating the importance of understanding the machine's requirements.

💡Insert

Insert refers to the action of placing a card into a machine, often used for chip-based card transactions. Ronnie explains that if a card has a chip, it can be inserted into the machine for payment. This method is highlighted as an alternative to swiping and is essential for understanding different payment methods.

💡Chequing Account

A chequing account is a type of bank account from which one can write cheques, essentially using the account as a source of funds for payments. In the script, Ronnie mentions that a chequing account is one of the options that might be presented during a transaction, indicating that users need to choose from their available accounts when making payments.

💡Savings Account

A savings account is a type of bank account designed for depositing money and typically offers higher interest rates than a chequing account. Ronnie explains that unlike a chequing account, a savings account cannot be used to write cheques. This distinction is important for users to understand their banking options and how they can affect payment transactions.

💡Pin

PIN stands for Personal Identification Number, a secret numeric code used to authenticate a user during a transaction. Ronnie emphasizes the importance of entering the correct PIN when using a debit or credit card, noting that a wrong PIN can lead to transaction failures. The script also mentions the need to re-enter the PIN if the initial attempt is incorrect.

💡Transaction

A transaction in this context refers to the process of completing a payment using a debit or credit card. Ronnie discusses the steps involved in a transaction, from swiping or inserting the card to entering the PIN and receiving confirmation that the transaction is complete. Understanding the transaction process is key to successfully making payments.

💡Credit Card

A credit card is a payment card issued by a financial institution that allows cardholders to borrow money to pay for goods and services. Ronnie uses a credit card as an example in the script, explaining that the process of using a credit card is similar to that of a debit card, but without the option to choose between a chequing or savings account.

💡Debit Card

A debit card is a card that allows users to withdraw money directly from their bank account to pay for goods and services. Ronnie mentions that using a debit card involves verifying the transaction amount and choosing the account type (chequing or savings) before entering the PIN, highlighting the direct link between the card and the user's bank account.

💡Tap and Go

Tap and Go is a contactless payment method where a card or device is tapped on a reader to complete a transaction. Ronnie briefly mentions this method as an option offered by some banks, but expresses personal skepticism about its reliability, suggesting that traditional methods might be more trustworthy.

💡Insufficient Funds

Insufficient funds is a message indicating that there is not enough money in the bank account to cover the cost of a transaction. Ronnie warns about the potential embarrassment and inconvenience of receiving this message, advising viewers to ensure they have enough funds in their account before attempting to make a purchase.

💡Incomplete Transaction

An incomplete transaction is a failed payment attempt that does not go through due to various reasons, such as entering the wrong PIN or choosing the wrong account type. Ronnie explains that this message prompts the user to try the transaction again, potentially requiring re-entry of the account type and PIN.

Highlights

Introduction to the lesson on using debit or credit cards for payment.

Explanation of the potential difficulty in understanding card payment machine instructions.

Example of a credit card and its features, such as a points card for movie rewards.

Description of the 'Swipe or Insert' options on payment machines.

Clarification of the 'Swipe' action for card payment.

Discussion on the orientation of the card when swiping or inserting.

Explanation of the 'Insert' action for chip cards.

Verification of the payment amount on the machine's screen.

Options to 'Ok' or 'Cancel' the transaction based on the displayed amount.

Introduction to 'Chequing' and 'Savings' account options in transactions.

The process of choosing the account type for the transaction.

Instructions on entering the 'PIN' for transaction verification.

Handling issues with card reading or PIN entry.

Advice on what to do if the card or PIN does not work.

The importance of waiting for the 'Transaction complete' message before removing the card.

Comparison of using credit cards versus debit cards in transactions.

Mention of 'Tap and Go' or 'Pay as You Go' contactless payment options.

Handling 'Incomplete transaction' errors and the steps to retry.

Explanation of the 'Insufficient funds' error and its implications.

Advice on maintaining sufficient bank account balance for transactions.

Encouragement to practice using credit or debit cards for shopping.

Transcripts

Hi, there. My name is Ronnie. Welcome to the lesson on how to pay with a debit or credit

card. One thing that might be a little bit difficult when you're shopping is understanding

what the machine says when you want to pay with a bank card, a debit card, or a credit

card. So as an example, this is a credit card. It's not, but it'll suffice. It'll do.

So this is actually a points card for movies. If you like to go to the movies, you can get

a Scene card. And if you spend lots of money in the movie theater,

you can watch a movie for free.

The first thing that the person's going to do is they're going to give you a machine,

or a machine will be at the checkout or the cash register. Oh, hi, machine. The very,

very first thing that the machine will say -- it will say, "Swipe or insert". These are

verbs. The first verb, "swipe" -- what you have to do is you have to take the black strip

-- and "swipe" means to quickly push it through or pull it through a machine. So you're going

to be, like -- you can make this noise if you want.

Now, the thing that confuses me all the time is sometimes, I have to put my card in so

the black stripe is towards me. Some machines, you have to put it so that the black stripe

is away from you. The people never tell you, and you -- what's happening? Other way. Thanks.

So maybe you are able to swipe your card. Perfect. So you're going to -- verb -- "swipe"

the card.

The other option, "insert" -- this card does not have one, but this is card a "chip". It's

like a microchip. And you actually insert or put the card into the bottom of the machine.

So "swipe" means to do this action. I don't know how to spell [swipe sound] -- but "insert"

means to stick it in, to put in. So you're actually going to put it in the machine, or

put your card in the machine.

The next thing that will happen is you probably have to keep your card in the machine if it's

inserted. If it's swiped, you usually take your card back. They're going to ask you to

verify the amount. So on the little computer screen, it'll say, "Amount: $42.75 Ok?" It's

your chance to press the "ok" button. Now, if you decide that maybe the price is wrong

or the person has typed it in wrong, you have to option to press "cancel". "Cancel" means

no. Not going to happen. No. I'm sorry. "Ok" means "yes". It'll tell you the amount "$42.75

Ok?" You then press "Ok".

The next screen that will come up will look like this: "Che Sav". What is "Che Sav"? These

are two different kinds of bank accounts that are common around the world. The first one

is "chequing", and the second one is "savings". Now, a chequing account means that you can

write cheques. Cheques are like paper money. If you ever have to pay rent, you're going

to use a cheque. A savings account -- more like a spending account -- is you can't write

cheques through it. They're usually cheaper and more efficient in banks than a chequing

account. Some people have two bank accounts. Maybe you have a chequing account and a savings

account. And maybe you have to keep a certain amount of money in one of these. So you get

to choose which account your money comes out of.

The next step it's going to say is, "enter pin". Pin? Safety pin? What's a "pin"? Your

"pin" is your "personal identity number". So it's usually for numbers. Mine is "777"

-- oh, no. Not going to tell you. Enter your pin number. So you put in your pin number.

Now, sometimes -- this happens to me a lot -- I try to swipe or I try to insert my card,

and I have to tell the person -- I have to say, "I didn't work." So it means that this

black band at the back -- it's not being read by the machine. The machine does not understand

this. Some people have techniques where they take a piece of paper, and they put the card

through again. If your card is very old or dirty like mine, maybe it doesn't work as

well. That's why the chip is really, really helpful where you insert it in. But anyways,

sometimes, if it doesn't work, you have to start again. Okay?

So you're going to enter your pin number.

Now, maybe you forget your pin number. It might tell you "wrong pin", so it means, "Mistake!

Oh, no!" It'll say, "Re-enter pin." "Re-enter" means you do the number again. Hopefully,

it's okay. Maybe you need to say to the person, "It didn't work." So they have to cancel the

transaction. You get to do it again. Hopefully, your pin has worked because you remember it.

You enter your pin number. And most machines, at the end of the pin number, you have to

press "ok". Then, all the magic happens. All the money comes out of your account. And you'll

get a message that says, "Processing. Do not remove card." This means don't take your card

out if it's inserted. If it's a swipe card, there's no problem. But if you take the card

out when it's processing, it means it's working; it's taking your money from your bank account.

You can't remove it. Okay? You have to wait until you get this message. It'll say,

"Transaction complete" or "completed". "Remove card. I don't have to tell you how important this

is. Twice, I have forgotten to remove my card. So I went home, and I said, "Oh, no. Where's

my debit card?" I had to go back to the store, and it was there. I was so lucky. Two times

that's happened. How many times has it happened to you?

Using a credit card is almost exactly the same idea. You're going to swipe it or insert

it. It's going to ask you the amount. When you use a credit card, you will not have a

chequing or savings option. But you will probably have to enter a pin number. It'll tell you

again, "Processing", and then, "Transaction complete."

Some banks offer an option called "tap and go" or "pay as you go" where you just touch

the credit card to a censor, and it subtracts money from your bank account.

I don't trust that one.

Another thing -- a very bad thing, a very tragic thing that could happen when you are

paying with your debit or your credit card is you could get a message -- instead of it

saying, "Transaction complete. Remove card", you could get one of these ones. This one

says, "Incomplete transaction. Please try again." An "incomplete transaction" means

it did not work. There was a problem. There could have been a problem with your chequing

or savings. You could've entered the wrong pin number. Many mistakes happen. And maybe

it wasn't your fault. Maybe it was the bank's fault. So it'll say, "Please try again." Guess

what? You probably would have to enter "chequing or savings" again and your pin number.

One of them -- and the last one that I will teach you today -- is a very, very terrible

one. The horror, the shock! It is called "insufficient funds" "insufficient funds" means there's

no money in your bank account, so the transaction would be incomplete. You don't have enough

money in your bank account to pay for what you wanted to buy. That's a problem with you

and your bank. So my advice is to get a job. Get some money. Make sure you've got lots

of it in your bank account before you go shopping. If you like shopping, next time you go, try

and pay with a credit or a debit card. See if you can do it. I hope so. Goodbye.