Wawancara Kepemimpinan

Summary

In an insightful interview, Kak Imam, the owner of 'Neguk,' a popular beverage outlet in Baturaja, shares his journey of entrepreneurship, leadership, and employee management. Founded during the COVID-19 pandemic, Neguk has grown into a successful business with multiple branches. Kak Imam emphasizes the importance of hard work, honesty, and communication within his team. He discusses challenges like managing a diverse workforce, motivating employees, and handling crises. His advice for young entrepreneurs encourages risk-taking, self-employment, and making a positive impact on society through business.

Takeaways

• 😀 Kak Imam is the owner of Neguk, a popular drink outlet in Baturaja, established in 2020 during the pandemic.
• 😀 Neguk currently has two branches and employs a team of 15 people, including both men and women.
• 😀 Kak Imam’s business journey began after he was laid off during the COVID-19 pandemic, prompting him to start his own business.
• 😀 Key criteria for hiring employees at Neguk include honesty, hard work, and dedication to the job.
• 😀 Kak Imam emphasizes the importance of clear communication and alignment between management and employees to ensure mutual understanding.
• 😀 Employee management at Neguk focuses on creating a positive work environment where employees feel comfortable voicing concerns and issues.
• 😀 The business maintains high operational standards, such as specific work hours (10 AM to 10 PM) and a focus on customer service and cleanliness.
• 😀 Kak Imam rewards top-performing employees with holidays and bonuses during special occasions, reinforcing loyalty and hard work.
• 😀 If an employee doesn’t meet performance standards, Kak Imam engages in direct discussions to find solutions or, if necessary, dismisses the employee.
• 😀 Kak Imam believes in consistency, quality service, and maintaining a high standard to ensure customer satisfaction and repeat business.
• 😀 His advice to young entrepreneurs is to take initiative, start their own businesses, and contribute to creating job opportunities rather than following negative trends.

Q & A

What motivated Kak Imam to start Neguk?

Kak Imam started Neguk in 2020 after losing his job due to the COVID-19 pandemic. He saw an opportunity in the hot climate of Baturaja and decided to open a drink outlet to meet the demand for refreshing beverages.

How many branches does Neguk currently have?

As of now, Neguk has two branches, with plans to open more in the near future.

What are the key qualities Kak Imam looks for in his employees?

Kak Imam values employees who are honest, hardworking, and committed to delivering excellent service and quality products.

How does Kak Imam manage his team at Neguk?

Kak Imam ensures that his employees understand the importance of dedication and consistency in their work. He also focuses on open communication, creating an environment where employees feel comfortable sharing their thoughts and concerns.

What is the operational structure and work schedule at Neguk?

Neguk operates daily from 10 AM to 10 PM. There is a clear division of responsibilities, and employees are expected to adhere to specific standards of behavior, including dressing appropriately and maintaining cleanliness.

How does Kak Imam motivate his employees?

Kak Imam motivates his employees by fostering a positive and supportive work environment. He encourages open discussions and ensures that employees are recognized for their efforts, offering rewards and incentives such as holidays and bonuses for loyal and hardworking staff.

Does Kak Imam set sales targets for his employees?

No, Kak Imam does not set specific sales targets. Instead, he emphasizes the importance of providing good customer service, maintaining cleanliness, and ensuring the quality of products, which are the key indicators of success.

What type of rewards or recognition does Kak Imam offer to his employees?

Kak Imam rewards his employees with various forms of recognition, including bonuses, holiday trips, and special rewards for high-performing or loyal employees. This is done to encourage hard work and loyalty to the business.

How does Kak Imam handle employee performance issues or conflicts?

Kak Imam prefers to address any issues through open dialogue and mutual understanding. He encourages employees to share their concerns and works with them to find solutions. If an employee fails to meet expectations, they are given feedback and, if necessary, dismissed to maintain the team’s performance.

What advice does Kak Imam have for young people interested in starting their own business?

Kak Imam advises young people to seize opportunities and start their own businesses. He emphasizes the importance of being consistent, maintaining high-quality standards, and creating job opportunities rather than fearing failure or negative influences from peers.