Azul IRRITA passageiros

Mochilando na Aviação

15 May 202407:35

Summary

TLDRThe video script discusses passenger dissatisfaction with Azul Airlines due to unexpected changes in aircraft configuration on international flights. Azul received new Airbus A330s from Asia with fewer amenities than expected, leading to a downgrade in service quality. This has resulted in numerous complaints, especially for passengers who had purchased business class expecting a higher standard. The lack of onboard entertainment and more cramped seating is particularly frustrating for long-haul flights to Orlando. Azul has not adequately informed passengers or offered compensation, leading to a negative customer experience and calls for better communication and alternative solutions.

Takeaways

😠 Passengers of Azul Airlines are upset due to changes in Airbus aircraft on international flights.
🛫 Azul received new Airbus A330 aircraft from Asia with 79 more seats than the A330-200, affecting the business class configuration.
💺 The new aircraft from Asia lacks the business class amenities and entertainment system that passengers had expected.
📢 There have been at least 15 complaints from Brazil regarding these changes, with many more expected to follow.
🚫 Azul has not been notifying passengers or offering compensation for the downgrade in service.
🔢 The seat configuration of the new aircraft from Asia is 333, compared to Azul's 242, making seats more cramped.
🗣️ A complaint from a 1.90m tall passenger highlights dissatisfaction with the unannounced change, making the 10-hour flight uncomfortable.
👨‍👩‍👧‍👦 Other passengers also state that Azul is not warning or compensating, just informing about the aircraft change.
🎟️ Some passengers have received vouchers as compensation for the aircraft change, but this is not consistent.
📺 The lack of in-flight entertainment is a significant issue, especially on almost nine-hour flights to Orlando.
👶 Families with children are particularly affected as there is no entertainment provided on these flights.
💰 The speaker suggests that if the price was significantly lower, it might be worth the downgrade, but this is not the case.

Q & A

Why are passengers of Azul airline upset?
-Passengers are upset due to Azul's change in aircraft for international flights, specifically the A330s from Asia, which have a different configuration and lack certain amenities compared to the expected A330-900s.
What is the main issue with the A330 aircraft Azul received from Asia?
-The A330 aircraft from Asia have a different configuration with fewer amenities, such as no lie-flat seats in business class and no onboard entertainment system, which is causing dissatisfaction among passengers.
How many complaints have been reported regarding these changes?
-At least 15 complaints have been reported from Brazil, but it is expected that many more passengers will complain about these changes.
What is the seating configuration difference between the A330 from Asia and Azul's A330-900?
-The A330 from Asia has a configuration of 333 seats, whereas Azul's A330-900 has 242 seats, indicating a tighter seating arrangement in the former.
What complaint did a passenger who is 1.90 meters tall express about the new aircraft?
-The passenger complained about the lack of space and comfort, stating that the new aircraft's seats are more cramped in both width and legroom.
What is the main complaint regarding the lack of onboard entertainment?
-Passengers are unhappy that they cannot watch movies or use any form of onboard entertainment during the flight, which is especially inconvenient for a 10-hour flight.
What are some passengers asking for in response to the downgrade?
-Passengers are asking for compensation, such as a refund or vouchers, to make up for the downgraded service they received.
How are the flight attendants handling the situation?
-Flight attendants are informing passengers about the aircraft change but are unable to do much else, as they are not responsible for the decision.
What is the speaker's opinion on how Azul should handle the situation?
-The speaker believes that all passengers, not just those in business class, should be informed of the change and offered an alternative or compensation.
What is the speaker's personal experience with the A330-300 from Asia?
-The speaker had a positive experience flying the A330-300 from Asia on a 9-hour flight without any amenities, but this was because the ticket price was very low.
What advice does the speaker give to passengers who have booked flights with Azul to Orlando?
-The speaker advises passengers to be aware of the situation and not to expect the same level of service as they might have previously, especially if they have not been informed of the changes.

Outlines

00:00

😠 Discontent with Azul's Aircraft Change on International Flights

Passengers of Azul are upset due to an unexpected change from Airbus A330 aircrafts from Asia, which have 79 fewer seats and lack the executive class amenities that were initially expected. Many had purchased tickets for the executive class, expecting a comfortable experience with entertainment systems, but were met with a downgrade to a more cramped configuration with 333 seats instead of 242. Complaints have been filed, with at least 15 reported in Brazil, and more are expected. Passengers are particularly frustrated as they feel they were not informed nor offered compensation for the downgrade. Some have reported receiving vouchers as compensation, but this is not universal. The lack of notification and alternatives has led to dissatisfaction among passengers who had paid for a higher standard of service.

05:01

😐 Mixed Reactions to Low-Cost Flights and Compensation Practices

The speaker reflects on their own experience flying with R Asia X on a 9-hour flight without any amenities but at a very low cost, which they found acceptable. They compare this to the current situation with Azul, where passengers are expected to accept a downgrade without proper compensation or notification. The speaker suggests that if the price was significantly lower, they might consider flying with such conditions, but they criticize Azul for not offering compensation or alternatives to the downgraded service. They invite viewers to share their opinions on the situation and hint at their upcoming return to Brazil, asking for support and engagement on their channel. They also mention a challenge for viewers to guess details of their upcoming flights for a chance to win a prize, emphasizing the importance of watching their videos for clues.

Mindmap

Keywords

💡Azul

Azul is a Brazilian airline company. In the context of this video, it is the subject of the complaints and discussion. Passengers are upset with Azul due to changes in the configuration of their Airbus aircraft used for international flights, specifically the A330s received from Asia, which have different amenities and seating arrangements than expected.

💡Airbus A330

The Airbus A330 is a wide-body commercial aircraft used by Azul for international flights. The video discusses the issues arising from the new A330s Azul received from Asia, which have a different configuration than the ones previously operated by the airline. These changes have led to dissatisfaction among passengers who had purchased tickets expecting a certain level of comfort and amenities.

💡Seating Configuration

Seating configuration refers to the arrangement of seats on an aircraft. The video highlights that the A330s from Asia have a configuration of 333 seats, compared to Azul's usual 242, making them more cramped in both width and legroom. This has resulted in complaints from passengers, especially those who had purchased business class tickets expecting a higher level of comfort.

💡Business Class

Business class is a higher class of air travel service with more amenities and comfort than economy class. The video mentions that passengers who had booked business class on Azul's flights were expecting a certain level of service, such as lie-flat seats and in-flight entertainment, which they did not receive due to the change in aircraft configuration.

💡In-flight Entertainment

In-flight entertainment refers to the audio and video services provided to passengers during a flight. The video script indicates that the A330s from Asia lack this feature, which has been a point of contention for passengers who were expecting to have entertainment options during their long-haul flights.

💡Downgrade

A downgrade in this context means receiving a lower level of service than what was originally purchased or expected. The video discusses how passengers feel that their service was downgraded without prior notice or compensation, as they were expecting the amenities and comfort of the previously operated A330s.

💡Complaints

Complaints in the video refer to the negative feedback and dissatisfaction expressed by passengers regarding the changes in Azul's A330 aircraft. The script mentions that there have been at least 15 complaints from Brazil about these changes, and the expectation is that more people will voice their discontent.

💡Compensation

Compensation in this context refers to the act of making amends or providing something of value to passengers as a form of apology or reparation for the downgraded service. The video mentions that some passengers received vouchers as compensation, but not all, indicating an inconsistency in Azul's response to the situation.

💡Orlando

Orlando is mentioned in the video as a destination for Azul's international flights. The script discusses the specific issue of the A330 aircraft being used on routes to Orlando, where passengers were expecting a certain level of comfort and service but were disappointed by the changes in aircraft configuration.

💡Low-Cost Carrier

Although not explicitly mentioned in the script, the term 'low-cost carrier' is implied when discussing the A330s from Asia. Low-cost carriers often operate with fewer amenities and a higher seat density to reduce costs. The video suggests that Azul's use of these aircraft from Asia, which have a higher seat count and lack certain amenities, is similar to the practices of low-cost carriers.

💡Customer Service

Customer service refers to the assistance and support provided by a company to its customers. The video script indicates that Azul's customer service has been lacking in this situation, as passengers feel they were not adequately informed or offered alternatives or compensation for the downgraded service.

Highlights

Passengers of Azul are upset with Airbus changes on international flights.

Azul received new Airbus A330 planes from Asia with 79 more seats than the A330-900.

The new planes lack the lie-flat seats and entertainment system that passengers expected.

Many people had already purchased business class tickets expecting a certain configuration.

Azul did not care for some customers and put the new plane on the Orlando route, causing a service downgrade.

At least 15 complaints have been registered in Brazil regarding these changes.

The configuration of the plane from Asia is 333, while Azul's is 242, making it more cramped.

A complaint from a 1.90m tall passenger highlights dissatisfaction with the unannounced change.

Other passengers claim Azul is not warning or compensating for the downgrade.

Attendants are only informing about the plane change, unable to do much in this situation.

Some customers received vouchers as compensation for the plane change.

All passengers, not just those in business class, should be informed of the change and given alternatives.

The lack of in-flight entertainment and food on the new planes is a major issue, especially on long flights.

Azul's prices should be significantly lower if they are not providing the service customers paid for.

The speaker flew a 9-hour flight with no amenities on an Asian low-cost airline for a very low price, making it worth it.

Azul is accused of mistreating its passengers by not warning and compensating them for the downgrade.

The speaker will be returning to Brazil next week and will discuss their flight experience.

The speaker challenges viewers to guess the flight details of their return to Brazil for a prize.