Hotel Room Cleaning Sequence │ Instructional Video

Summary

This video outlines the thorough and systematic room cleaning process followed by room attendants. The process includes preparation with tools, knocking and announcing before entry, and airing out the room. The attendant then removes dirty linen, disposes of trash, and preps the bathroom with cleaning solutions. They focus on detailed cleaning from top to bottom, ensuring all surfaces, including floors, are sanitized. The final touches include replacing linen, making the bed tightly, and performing a final check of the room before closing it, ensuring everything is in order for the next guest.

Takeaways

• 😀 Room attendants knock and announce themselves three times to avoid disturbing guests.
• 😀 Upon entering the room, the room attendant turns on the lights, opens the curtains and windows to air the room.
• 😀 The room attendant places their caddy in the bathroom and sets the vacuum cleaner against the window or wall.
• 😀 The room attendant pre-sprays the toilet, basin, and shower, allowing the cleaning materials to sit until ready for cleaning.
• 😀 Dirty linen is stripped from the room and placed into blue bags for disposal outside the room.
• 😀 Blue bags containing linen are placed to the side of the door for fire safety and easy access in case of emergency.
• 😀 General waste is placed into black garbage bags, and recycling is sorted into appropriate bags.
• 😀 The bed is made with three sheets for triple sheeting, focusing on tight, hospital-style corners for a neat presentation.
• 😀 Personal protective equipment (PPE), including gloves, is worn by the room attendant when cleaning the bathroom.
• 😀 The bathroom is cleaned from top to bottom, with the floor vacuumed and then cleaned from inside to out to avoid retracing steps.
• 😀 The final check includes ensuring all lights, power points, doors, and hinges are functional, followed by spraying air freshener and adjusting the curtains.

Q & A

Why does the room attendant knock and announce themselves three times before entering the room?

The room attendant knocks and announces themselves three times to ensure that the guest is not disturbed if they are still in the room.

What actions does the room attendant take immediately upon entering the room?

Upon entering the room, the room attendant turns on the lights, opens the curtains, and opens the windows to air out the room and prepare it for the next guest.

Where does the room attendant place their cleaning caddy and vacuum cleaner?

The room attendant places the cleaning caddy in the bathroom and positions the vacuum cleaner against the window or back wall of the room.

What does the room attendant do before starting to clean the bathroom?

Before cleaning the bathroom, the room attendant pre-sprays the toilet, basin, and shower with cleaning material, allowing it to work while they attend to other tasks.

How does the room attendant handle the dirty linen?

The room attendant strips all dirty linen from the room, including the bathroom linen, and places it in blue bags. These bags are then taken outside the room and placed near the entry door for safety.

Why does the room attendant place the linen bag beside the entry door?

The linen bag is placed beside the entry door to ensure that in the event of a fire, both the room attendant and any other guests have an easy exit.

What does the room attendant do with the general waste?

The room attendant gathers all general waste and places it in a large black garbage bag, separating recyclable materials into appropriate bags and placing them outside the room.

What is the significance of hospital envelope corners when making the bed?

Hospital envelope corners are used to ensure the bed is tightly made, creating a crisp and neat appearance that is presentable and inviting for guests.

What steps does the room attendant take to clean the bathroom?

The room attendant cleans the bathroom by starting with the shower area (tiles, walls, shower screen, and floor), then moves to the basin, vanity, and mirrors. The toilet is cleaned from inside to outside, and the bathroom floor is vacuumed and then cleaned.

How does the room attendant clean the bathroom floor?

The bathroom floor is vacuumed first, then cleaned from inside to out to avoid walking over the already cleaned area.