CORPORATE VIDEO- Poor Customer Service Scenario "What not to do"
Summary
TLDRIn the provided script, a customer is on a quest to find pipe adhesive at a store. After a series of interactions with store employees who are either unhelpful or dismissive, the customer is directed to the product shelf. The dialogue highlights the customer's inexperience with the task and the employees' lack of assistance, culminating in the customer's frustration with the store's service, which they deem a 'joke'.
Takeaways
- 🛒 The customer is looking for pipe adhesive in the store.
- 🙅♂️ An employee is unable to assist with finding the pipe adhesive.
- 📚 The customer is directed to an aisle where the adhesive is supposedly located.
- 🤔 The customer expresses uncertainty about using pipe adhesive for the first time.
- 🖌️ The customer is informed that a paintbrush is needed for the application.
- 🏠 The customer considers using a brush from home but is unsure if it's suitable.
- 😅 A humorous moment occurs when the customer mentions 'restate my deck' instead of 'restain my deck'.
- 👨👦 A father-son interaction is implied when the customer mentions 'doing a dad'.
- 😡 The customer is frustrated with the store's service and considers it a joke.
- 🗣️ The transcript features a series of interruptions and fragmented dialogues, indicating a chaotic shopping experience.
- 🔍 The customer seems to be searching for advice or recommendations on using the adhesive.
Q & A
What is the main purpose of the customer's visit to the store?
-The customer is looking for pipe adhesive to restate their deck.
How does the customer initially approach the store staff for help?
-The customer asks the staff directly if they can help find pipe adhesive.
What does the store staff member suggest when the customer asks for pipe adhesive?
-The staff member points the customer towards the shelf where the adhesive is located.
What is the customer's level of experience with using pipe adhesive?
-The customer has not done this before and is seeking recommendations.
What tool does the customer realize they need after discussing the adhesive?
-The customer realizes they need a paintbrush to apply the adhesive.
Where does the customer think they might find brushes for the adhesive?
-The customer initially thinks the brushes might be in the paint department.
What does the customer consider using instead of store-bought brushes?
-The customer considers using a brush from home.
What is the customer's reaction to the store's organization or offerings?
-The customer finds the store's setup ridiculous and feels it's a joke.
What does the customer decide to do after feeling frustrated with the store?
-The customer decides to tell someone about the situation, implying they might want to complain or share their negative experience.
What is the overall tone of the customer's interaction with the store?
-The overall tone is one of frustration and confusion due to the lack of clear guidance and organization.
What might the customer need to know about the adhesive before applying it?
-The customer might need to know about the specific type of adhesive suitable for their deck material and the proper application method.
Outlines
🛠️ Seeking Pipe Adhesive Assistance
In this paragraph, the main character is on a quest to find pipe adhesive in a store. They approach various staff members and customers, asking for help in locating the adhesive. The responses they receive are either unhelpful or dismissive, leading to a sense of frustration. The character's confusion about the location of the adhesive and the subsequent interactions with others reveal a lack of organization and customer service in the store.
Mindmap
Keywords
💡Pipe adhesive
💡Aisle
💡Shelf
💡Restate
💡Paintbrush
💡Recommendation
💡Brushes
💡Paint department
💡Home
💡Dad
💡Joke
Highlights
Customer inquires about the location of pipe adhesive.
Employee suggests looking down an aisle for assistance.
Another employee confirms the location of pipe adhesive on a shelf.
Customer expresses inexperience with deck restaining and seeks recommendations.
Employee recommends using a paintbrush for the task.
Customer realizes they forgot about brushes and asks about their availability.
Employee suggests that brushes might be in the paint department.
Customer considers using a brush from home but is interrupted.
Interruption leads to a change of plans as the customer decides to forget about using a home brush.
Customer expresses frustration with the store's organization.
Customer decides to inform someone about the poor experience at the store.
Customer labels the store as a 'joke' due to their dissatisfaction.
Conversation revolves around finding and using pipe adhesive for a DIY project.
Customer's interaction with employees highlights the store's customer service.
Discussion about the tools needed for restaining a deck, specifically paintbrushes.
Employee's suggestion to check the paint department for brushes.
Customer's contemplation about using personal items for the task at hand.
A sense of urgency and frustration builds as the customer seeks assistance.
The transcript captures a typical customer service scenario in a home improvement store.
Customer's final decision to abandon the idea of using a home brush reflects dissatisfaction.
Transcripts
okay last stop of the day pipe adhesive
and eckstein hey how's it going
hey excuse me
I need to find pipe adhesive you wear
that is uh can't really help you up with
that but I'm sure you can find somebody
down an aisle for to help you excuse me
you know where to find pipe adhesive
yeah just over there on the shelf oh
okay
so just
hey can you uh hey guys look
hey I need to restate my deck I was
wondering can you tell me sure I get
that stuff over there is pretty good
okay well I haven't done this before so
is there anything you can recommend have
you used a paintbrush before yeah of
course
well then that's all you need to know
Oh brushes I forgot brushes hey excuse
me excuse me are your brushes in the
paint department or are they
hello or is it okay if I just use a
brush from home and hold on you're doing
a dad yeah I'm doing a day okay you know
what just forget it let's forget that
ridiculous oh you know what I gotta tell
somebody about this this place is a joke
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