POLA HUBUNGAN KOMUNIKASI

Summary

This business communication class focuses on the importance of interpersonal communication in organizations. It covers key aspects like communication goals (sharing information, motivating others, fostering cooperation), the role of managers in communication, and the different types of communication channels (formal, informal, vertical, horizontal, and diagonal). The lecture also addresses overcoming communication barriers, offering practical advice for improving communication skills such as active listening, reading, and preparation. By highlighting real-life applications and managerial roles, the class emphasizes how effective communication drives organizational success.

Takeaways

• 😀 Interpersonal communication is essential in business as it involves one-on-one communication or interactions within a group, either directly or through technology.
• 😀 The language used in interpersonal communication can be informal, including local dialects, slang, or casual language depending on the context.
• 😀 The main goals of interpersonal communication are to share information, build empathy, encourage cooperation, express emotions or frustrations, and motivate individuals.
• 😀 Managers play a crucial role in business communication, acting as facilitators, decision-makers, and problem-solvers within an organization.
• 😀 Communication in business can be formal (structured and official) or informal (flexible and conversational). Both types are important in different situations.
• 😀 Formal communication includes methods like memos, emails, and structured meetings, often following a hierarchical system (top-down or bottom-up).
• 😀 Informal communication is more flexible and occurs casually, such as peer-to-peer interactions or spontaneous conversations.
• 😀 Managers must be effective communicators to achieve organizational goals, monitor communication, and act as spokespersons in or outside the organization.
• 😀 Different types of communication within an organization include horizontal (peer-to-peer), vertical (manager to employee), and diagonal (across hierarchies).
• 😀 Active listening is a key skill in communication, helping individuals understand messages thoroughly before responding. This ensures better feedback and decision-making.
• 😀 Effective communication can be improved through reading, practicing presentations, discussions, and writing reports, as well as managing miscommunication by taking time to cool off before addressing issues.

Q & A

What is interpersonal communication, and why is it essential in business communication?

Interpersonal communication refers to the exchange of information between individuals, either face-to-face or through indirect means. It is essential in business communication because it allows for effective collaboration, sharing of information, and building relationships, which are crucial for achieving business goals.

What are the four key aspects of interpersonal communication mentioned in the lecture?

The four key aspects of interpersonal communication are: 1) the use of media, such as face-to-face communication or technology, 2) informal language (like colloquial or regional languages), 3) having a clear purpose, whether internal or external, and 4) the potential for feedback, which ensures the message is received as intended.

What are some common objectives of interpersonal communication in business?

Common objectives include sharing information (personal or organizational), building sympathy, motivating others, and resolving conflicts or frustrations (such as through 'venting' or expressing dissatisfaction).

How does the role of a manager influence communication within an organization?

Managers play a critical role as leaders and communication facilitators. They ensure that communication flows effectively within the organization by acting as information hubs, disseminating information, and helping resolve conflicts. They also make key decisions and ensure that information is passed up and down the organizational hierarchy.

What is the difference between formal and informal communication channels in an organization?

Formal communication channels follow established rules and guidelines, typically involving official documentation and communication protocols. Informal communication, on the other hand, is more flexible, using everyday language and often occurs naturally among peers or in casual settings.

What types of communication flow within formal communication channels?

Within formal communication channels, information typically flows in three directions: top-down (from management to employees), bottom-up (from employees to management), and horizontal (between employees or peers).

What are the challenges of formal communication, and how can they affect decision-making?

One challenge of formal communication is its rigidity and the hierarchical structure, which can slow down decision-making. Because information must pass through several layers, it often results in delays, making the process less efficient compared to informal communication.

How can misunderstandings in communication be effectively addressed?

Misunderstandings can be resolved by taking a step back and allowing emotions to settle. Afterward, it is important to clarify the situation calmly, focusing on the facts, and explaining the issue clearly to avoid escalating the conflict further.

What are some strategies for improving communication skills?

Improving communication skills can be done by actively listening, reading to expand knowledge, preparing for discussions, and practicing skills like presenting ideas clearly. It also helps to engage in regular interactions such as discussions, interviews, or group activities.

What role does feedback play in interpersonal communication?

Feedback is crucial in interpersonal communication as it helps ensure that the message has been understood as intended. It allows the communicator to gauge the effectiveness of their message and make adjustments if necessary.